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Community Operations Manager

apnaBengaluru, Karnataka, India
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

The ideal candidate will possess:3-6 years of experience in community operations or similar roles. Strong interpersonal and communication skills. A proactive approach to problem-solving and user engagement. Experience with user onboarding and referral marketing. Ability to work effectively in a fast-paced environment.

About the job

Community Operations Manager at Apna

Location: Bangalore-Domlur (6 days a week)
Job Type: Full-time
Experience: 3 - 6 years

Core KPIs

  • Achieve monthly referral targets
  • Engage active users
  • Support adoption of the Apna Advantage product

Key Responsibilities:

  1. Drive Business through Referrals & Marketing: Foster business growth by promoting referrals and collaborating with the marketing team to design campaigns that enhance user engagement and convert registrations into admissions. You will work with current users to meet monthly referral targets as well as cultivate new pipelines.
  2. Manage Onboarding Experience: Energetically onboard users, ensuring they are engaged and ready to succeed. Showcase the Apna Advantage platform and drive user adoption.
  3. Act as a Career Coach: Assist users through various stages of their careers, from job preparation to salary negotiations and performance appraisals. Provide personalized coaching and resources to help them achieve their career aspirations.
  4. Enhance Engagement & Upskilling: Curate and provide upskilling resources, keeping users motivated and aligned with their career paths through Apna Advantage’s tools like vision roadmaps and career planning.
  5. Gather User Feedback & Support Admissions: Solicit user feedback to generate valuable content for marketing and sales efforts. Encourage referrals and promote the sharing of success stories on social media.

Who You Are:

  • A background in psychology or business administration is advantageous, but we welcome all educational backgrounds.
  • You are passionate about driving career growth and are eager to make a significant impact on individuals' professional journeys.
  • You thrive on helping others navigate pivotal career milestones with your expertise.
  • You seek to develop your leadership skills while engaging with users and influencing their career successes.
  • You are committed to generating tangible revenue growth for the business.
  • You have previous team management experience or are ready to step into a leadership role at the intersection of community, operations, and support.

Your Daily Activities:

You will serve as the primary career guide for users, actively engaging with them at every stage of their career journey.

About apna

Apna is a leading platform dedicated to empowering individuals in their career journeys. We focus on providing users with the tools and resources they need to succeed in a competitive job market, fostering a supportive community that encourages professional growth.

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