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Commercial Strategy and Operations Manager

RelayLondon - On-site
On-site Full-time

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Experience Level

Manager

Qualifications

Qualifications: We seek a candidate with a proven track record in commercial strategy and operations management, ideally within the logistics or e-commerce sectors. Strong analytical skills, excellent communication abilities, and a strategic mindset are essential. A Bachelor's degree in business, management, or a related field is preferred.

About the job

Relay is revolutionizing the logistics landscape for the digital age. Supported by Europe’s largest logistics Series A funding of $35M, driven by innovative investors like Plural, Relay is outpacing 99.98% of venture-backed startups. We are curating an exceptionally skilled team that is set to redefine industry standards.

Our Mission: To eliminate barriers to commerce. High delivery costs currently impose a hidden tax on e-commerce, influencing what products can be sold online and who can engage in the market. We aspire to create an environment where goods move freely among people, making online shopping an effortless and inclusive experience.

The Team:
• A dynamic group of ~110 individuals, over half of whom specialize in engineering, product, and data.
• More than 45 advanced degrees in fields such as computer science, mathematics, and operations research.
• Comprehensive data analytics for every parcel handled, leveraging thousands of data points.
• A culture that thrives on first-principles thinking, agile feedback, and continuous experimentation.

About the Role:

As the Commercial Strategy and Operations Manager at Relay, you will be integral to our relationships with leading e-commerce clients who spend billions annually on logistics. This pivotal role bridges strategy and execution: you will define market approaches, ensure seamless commercial operations, and oversee high-value client programs from inception to completion.

Key Responsibilities:

  • Develop and manage the go-to-market strategy for existing and new clients, crafting commercial frameworks that expedite deal closures and enhance profitability.

  • Ensure client profitability by collaborating with commercial analytics to identify margin risks and implement corrective actions.

  • Oversee the commercial and operational processes for a portfolio of strategic clients, maintaining governance and optimizing performance.

About Relay

Relay is at the forefront of logistics innovation, transforming how goods are transported in an increasingly digital marketplace. With substantial investment backing and a commitment to excellence, Relay is paving the way for a frictionless e-commerce future.

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