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Commercial Real Estate Relationship Manager

On-site Full-time

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Experience Level

Entry Level

Qualifications

Bachelor's or Master's degree in Finance or Business; professional accounting qualifications are an advantage. Proficiency in English is required; knowledge of Arabic is preferable.

About the job

Core Responsibilities:

  • Oversee the operations of the designated Coverage team, ensuring optimal performance and effective management of business objectives.
  • Collaborate closely with the Real Estate department to enhance service delivery, while independently driving revenue growth and managing portfolio risks.
  • Develop strong credit skills and understanding of risk/reward parameters to empower decision-making in handling customer service issues and exceptions.
  • Proactively address customer inquiries and service-related matters to optimize resources for cross-selling complex products.
  • Possess in-depth knowledge of customer and corporate products, equipped with effective problem-solving and interpersonal skills to meet performance targets and collaborate effectively with various stakeholders.
  • Maintain a zero-expiry level for all assigned accounts.
  • Meet annual targets for performing loans set by Senior Management.
  • Cross-sell GFM, GTB, and related products to enhance customer satisfaction.
  • Ensure that the Non-Performing Loans (NPL) ratio remains below 4%, with timely credit reviews and renewals.
  • Achieve satisfactory audit reports.
  • Deliver exceptional customer service by acting as a client service manager, proactively resolving issues and facilitating other services.
  • Enhance credit analysis competencies.
  • Adhere to all internal processes for the existing portfolio in accordance with the Bank’s policies and procedures.
  • Comply with documentation requirements for call reports, KYC, and all operational matters, ensuring timely turnaround of new proposals as per agreed Service Level Agreements (SLA).

Specific Accountabilities

  • Demonstrate sound knowledge of appraisals, financial modeling, and legal/regulatory frameworks.
  • Exhibit strong verbal and written communication skills.
  • Effectively manage teams and work under pressure.
  • Organize workload efficiently to meet deadlines.
  • Interpret and appraise financial statements and feasibility reports accurately.
  • Operate within the framework of Group policies and overall organizational governance.
  • Empowered to make decisions as per the approved authorization matrix.

About First Abu Dhabi Bank

First Abu Dhabi Bank fosters an inclusive environment where diverse experiences, perspectives, ideas, and beliefs are highly valued. We are uniquely positioned to learn from our colleagues, combining global expertise with local insights. At FAB, you will receive robust support from your team and a strong relationship with your line manager, who will entrust you with responsibilities and recognize your achievements. By embracing diverse viewpoints and listening to one another, we grow stronger together.

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