About the job
About Decagon
Decagon is a pioneering conversational AI platform dedicated to enabling every brand to deliver unparalleled concierge customer experiences.
Our innovative technology empowers industry-leading enterprises such as Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to implement AI agents that facilitate personalized and deeply engaging interactions across voice, chat, email, SMS, and numerous other channels.
We are committed to redefining customer experiences, moving from traditional support tickets and hold music to quicker resolutions, richer conversations, and stronger relationships. Our vision is supported by top-tier investors including a16z, Accel, Bain Capital Ventures, Coatue, Index Ventures, and others who share our aspirations.
As an in-office company, we thrive on a shared commitment to excellence and speed. Our core values—Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle—guide our teamwork and growth.
About the Role
We are seeking a seasoned Commercial Counsel to join Decagon and play a crucial role in establishing the legal framework for our rapidly expanding AI enterprise. As a vital early addition to our team, you will collaborate with legal professionals who are trusted partners to various departments including Sales, Security, Product, and Leadership. Your contributions will range from negotiating intricate enterprise SaaS agreements to optimizing contract operations, thus significantly enhancing revenue, safeguarding the business, and developing scalable legal infrastructure from the ground up.
In this role, you will:
Participate in reviewing and negotiating commercial agreements, collaborating across departments to balance legal risks with business outcomes, while tailoring your advice according to the context and stage of each deal.
Cultivate strong relationships within the company, serving as a solutions-oriented partner to provide guidance to sales teams grounded in our technology, market standards, and your expertise.
Define excellence within a legal team in a fast-paced startup environment—establishing working norms and processes to deliver top-tier service.
Design, update, and enforce policies and controls governing Decagon’s contracting processes.
Evolve with the team as Decagon grows, remaining open to embracing new challenges beyond the scope of Commercial legal when appropriate.

