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Collections Manager

CPI SecurityCharlotte, North Carolina, United States
On-site Full-time

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Experience Level

Manager

Qualifications

Qualifications:Proven experience in collections management or related field. Strong leadership and team management skills. Excellent communication and interpersonal abilities. In-depth understanding of collections policies and regulations. Ability to analyze data and produce actionable insights.

About the job

CPI Security is on the lookout for a skilled and motivated Collections Manager to spearhead our collections team. This pivotal role involves overseeing the collection of receivables and minimizing revenue loss. The ideal candidate will implement policies and standard operating procedures (SOPs), proactively resolve issues affecting customers and employees, and exemplify CPI’s core values of integrity, commitment to customers, innovation, and teamwork.

Key Responsibilities:

Leadership and Team Management:

  • Guide, mentor, and enhance the collections team to drive high performance and ongoing development.
  • Establish clear performance benchmarks and provide regular feedback to team members.
  • Cultivate a positive and cooperative work culture aligned with CPI’s core values.

Policy and SOP Enforcement:

  • Ensure adherence to company policies, SOPs, and regulatory standards in all collection activities.
  • Regularly assess and refine collection policies and procedures to stay aligned with best practices and regulatory updates.
  • Conduct ongoing training sessions to ensure the team is well-versed in policies and procedures.

Proactive Problem Solving:

About CPI Security

CPI Security is a leading provider of security solutions, dedicated to safeguarding homes and businesses. Our commitment to exceptional customer service and innovative technology makes us a trusted partner in the industry.

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