Cloud Technical Account Manager

Join our dynamic team as a Technical Writer at Collabera, where you'll play a crucial role in creating and maintaining documentation that enhances user experience. In this position, you will collaborate with engineers and product managers to provide clear, concise, and user-friendly technical documents.

Join our dynamic team at 360 IT Professionals as an IT Technical Writer specializing in the IT Service Management (ITSM) domain. In this role, you will create and maintain comprehensive documentation that supports our ITSM initiatives, ensuring clarity and usability for end-users and stakeholders alike.Your expertise will contribute to enhancing our documentation processes and improving the overall user experience with our IT services.

Join our dynamic team at 360IT Professionals as a Technical Documentation Specialist. In this role, you will play a crucial part in creating and maintaining high-quality documentation that supports our technical teams and enhances the user experience. Your meticulous attention to detail and strong communication skills will be essential in translating complex technical information into clear and accessible content.

Join our dynamic team at 360 IT Professionals as a Test Scripts Writer! We are looking for a detail-oriented professional to develop and maintain test scripts that ensure the quality of our software products. Your expertise will be essential in identifying issues and enhancing the user experience.

Couchbase, the leading operational data platform for AI, empowers organizations to thrive by transforming data into actionable insights. Renowned companies trust Couchbase for mission-critical operational, analytical, mobile, and AI workloads. Designed to modernize outdated infrastructure and fragmented data services, Couchbase provides businesses with a unified platform engineered for exceptional performance, adaptability, and global scalability.With Couchbase, enterprises can bring their data to life, creating revolutionary customer experiences, tapping into the boundless possibilities of AI, and effortlessly extending applications from the cloud to the edge and beyond. Couchbase’s AI-ready technology and collaborative partnership model simplify complexity and lower total ownership costs, allowing teams to remain agile, innovative, and secure.Couchbase believes that data should be an enabler of innovation, not a bottleneck. Discover why Couchbase is the preferred choice for the world’s largest organizations to scale, accelerate, and maintain resilience in their strategic endeavors. Join us in our journey—apply today!Couchbase is on the lookout for a dynamic and people-centric IT Technical Lead to join our Raleigh, NC office. This role transcends traditional IT support; you will act as a technical leader and systems owner, championing automation, scalability, security, and innovation across our internal IT and SaaS ecosystem.You will collaborate closely with IT, Security, Engineering, and Business teams to design and implement world-class technology experiences for employees, while spearheading the adoption of identity-driven automation, workflow orchestration, and AI-powered solutions that promote efficient business scaling.

Description:The North Carolina Forestry Division is seeking a skilled Technical Architect to assist in the migration of ten existing legacy systems into the central Forest Service Accomplishment Portal (FSAP).This innovative web-based platform will streamline the management of accomplishment data for the North Carolina Department of Agriculture and Consumer Services (NCDA&CS) and the NC Forest Service. The FSAP will feature multiple modules, including the Incident Response Tracking System, Information & Education Tracking System, Forest Management Request Tracking System, Community Wildfire Protection Plan System, and Pest Environmental Tracking System. A GIS spatial component will also be integrated, along with interfaces to county tax records for land owner information extraction and public access.Additional modules to be developed include the Forest Management Accomplishment Reporting System, Safety Incident Tracking System, State Cost Share Tracking System, Forestry Vendor Information System, Employee Information System, Water Quality Tracking System, Prescribed Fire/Smoke Management, Incident Dispatching, and Incident Billing.The current systems comprise Microsoft Access databases, Excel spreadsheets, and various paper documents. The successful candidate will be expected to enhance these systems by providing a visually appealing, user-friendly interface and improving functionality through module interaction and information sharing. Anticipated outcomes include increased accessibility, better tracking of accomplishments, improved public access interfaces, and enhanced analytics capabilities. The implementation of modules will occur throughout the project timeline, with a tentative Go Live date set for June 30, 2020.

Lucid Software Inc. seeks a Senior Technical Project Manager based in Raleigh, NC. This position guides major projects from planning through delivery, shaping how project management operates across the organization. Key responsibilities Lead significant projects that align with company objectives Collaborate with teams from multiple departments to deliver business solutions Contribute to improving project management processes and standards company-wide Collaboration This role works with colleagues from various areas of the business, ensuring projects meet both technical and organizational needs. The Senior Technical Project Manager serves as a connector between teams to keep efforts aligned and on track.

Join our dynamic team at 360IT Professionals as a Documentum Technical Architect. In this pivotal role, you will leverage your expertise in Documentum technologies to design, implement, and optimize document management solutions that meet our clients' needs. You will work closely with cross-functional teams to ensure seamless integration and deployment of Documentum applications.

We are seeking a skilled Technical Procurement Consultant who will be instrumental in developing, negotiating, interpreting, and managing the execution of procurement contracts specifically for information technology services and products.This role demands exceptional writing abilities and the capacity to independently gather, organize, summarize, and analyze data while adhering to strict deadlines. You will also need to demonstrate outstanding customer service by fostering effective working relationships with both technical and business stakeholders, as well as the vendor community.Extensive experience in procurement, particularly within a government setting, is highly preferred.

Join our innovative team at 360 IT Professionals as a Technical Solution Architect where your expertise will drive the development of cutting-edge solutions. You will play a pivotal role in designing and implementing technology strategies that enhance our clients' operations and achieve their business objectives.Your responsibilities will include collaborating with cross-functional teams to define technical requirements, ensuring effective integration of systems, and providing strategic guidance on technology adoption. If you are passionate about crafting solutions that solve complex problems, we want to hear from you!

Join our dynamic team at 360 IT Professionals as a Technical Architect - Expert specializing in Oracle technologies. In this role, you will leverage your extensive experience to design and implement robust technical architectures that meet the evolving needs of our clients. Your expertise will be critical in guiding our development teams and influencing the strategic direction of our projects.As a Technical Architect, you will play a pivotal role in ensuring high-quality software solutions by collaborating with stakeholders, analyzing requirements, and delivering innovative design solutions. Your ability to communicate complex technical concepts clearly will be essential in this position.

We are seeking a highly skilled Technical Architect to join our dynamic team in Raleigh, NC. In this role, you will be responsible for designing and implementing robust technical solutions to meet complex business challenges. Your expertise will play a pivotal role in driving innovation and efficiency across our projects.

Join our dynamic team as a Technical Support Specialist, where you will provide expert assistance to clients utilizing Avaya and HEAT systems. In this role, you will troubleshoot technical issues, resolve customer inquiries, and ensure seamless operation of communication technologies. Your expertise will play a crucial role in enhancing customer satisfaction and operational efficiency.

Appian’s Customer Success team in Raleigh, North Carolina, brings together technical expertise and a drive for high standards. The team works closely with clients, focusing on delivering business outcomes and supporting digital transformation. Precision, accountability, and a commitment to quality guide every project. Role overview The Senior Technical Consultant role combines hands-on technical work with client-facing consulting. This position centers on designing and implementing software solutions using the Appian platform, with a special emphasis on AI-driven projects. The role offers the chance to develop as a consultant while tackling complex business and technical challenges. What you will do Work with clients after the sales process to design and build software solutions on the Appian platform. Lead projects from requirements gathering through design, development, and deployment of custom software and AI tools for commercial clients. Operate within an agile framework to analyze client business processes and technical requirements. Deploy new relational data models into production environments. Create APIs for integration with external systems. Explore and implement AI use cases, using Appian’s AI tools such as retrieval-augmented generation (RAG), agentic workflows, prompt engineering, and generative models. Collaborate with client technical teams and business users throughout the software development life cycle. Support clients in building their own process applications independently.

Position Overview:The North Carolina State Board of Elections is in search of a skilled Application Architect contractor for a project lasting approximately 12 months, focused on enhancing the Election Voter Registration Database.Important Note: This position is exclusively open to local candidates residing within 60 miles of downtown Raleigh. Please indicate your current location in the Questions section on the Skills tab.The ideal candidate will play a pivotal role in assessing and selecting a development platform for our new enterprise database application (SEIMS). Responsibilities encompass designing the development platform as well as application environments, including production, testing, and development. A strong grasp of project management principles is essential to effectively plan and manage significant technical changes and implementations within this extensive system development project. The candidate will also be tasked with establishing requirements, objectively evaluating various application and development solutions, and efficiently managing system events and outages.Key Responsibilities:Provide technical expertise in specific technologies or a portfolio of applications.Specialize in application, technical, domain, or solution architecture, focusing on solution design and implementation.Develop and maintain strategies, technical standards, blueprints, reference architectures, and technology roadmaps for the architecture domain.Ensure the successful completion of technology projects within your area of responsibility.Define and manage team structure and resource levels to meet the functional area's business needs.Analyze the feasibility and compatibility of solutions with existing enterprise architecture, guiding decision-makers towards the most compliant architecture.Conduct industry and market research on technologies relevant to assigned architecture areas.Engage with agency subject matter experts, business liaisons, and IT representatives to ensure alignment between business and IT.

Role overview Appian seeks a Technical Implementation Consultant to join the Customer Success team in Raleigh, North Carolina. This position focuses on guiding commercial clients through digital transformation projects using the Appian platform, with a strong emphasis on AI-powered solutions. The goal is to help clients realize measurable business impact through custom software and AI implementations. What you will do Partner with customers after the sales cycle to design and build tailored software solutions on the Appian platform. Lead clients through each phase of the project lifecycle: from defining requirements and designing solutions to developing and implementing custom software and AI projects. Analyze business processes and technical needs in an agile environment. Create relational data models and APIs to enable system integrations. Identify AI opportunities, then deploy Appian’s AI tools such as retrieval-augmented generation (RAG), agentic workflows, prompt engineering, and generative models. Work closely with both technical teams and business stakeholders at client organizations throughout the software development lifecycle. Support clients in building and managing their own process applications on the Appian platform. The team The Customer Success team at Appian combines technology expertise with strategic problem-solving to deliver strong results for clients. Team members receive support and opportunities to grow their consulting skills while working on projects that drive digital transformation.

Join our dynamic team at 360 IT Professionals as we seek a talented SAP Technical Architect to enhance our innovative projects. This role involves collaborating with various teams to design, implement, and optimize SAP solutions that meet our clients' needs.

Join 360 IT Professionals as a Technical Lead/Architect specializing in IBM DataCap and IBM Content Manager. In this pivotal role, you will lead technical initiatives, design innovative solutions, and ensure the successful implementation of data management systems to enhance operational efficiency.

Rithum connects brands, suppliers, and retailers in a global commerce network. The platform helps businesses grow, manage operations across channels, expand product lines, and improve margins. More than 40,000 companies use Rithum to reach new markets and drive over $50 billion in annual gross merchandise value. Rithum’s solutions support commerce, marketing, and delivery, helping clients shape strong consumer shopping experiences. Role overview The Technical Account Manager (TAM) partners with enterprise and strategic clients to provide technical guidance and hands-on support throughout their relationship with Rithum. This role works closely with the Client Success Manager, focusing on aligning technical solutions with each client’s business goals. TAMs help deliver smooth channel implementations and support ongoing platform optimization. What you will do Serve as the technical point of contact for assigned clients, building trust with both client and internal technical teams Collaborate with Client Success Managers to match technical solutions to business needs Support channel implementations and ensure clients get the most from the Rithum platform Drive long-term client success through scalable strategies and platform improvements Requirements Strong project management skills Comprehensive knowledge of Rithum’s products and services Ability to work effectively with both client and internal technical stakeholders