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Clinical Template Officer at Heidi Health | Sydney

On-site Full-time

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Experience Level

Entry Level

Qualifications

Key Qualifications:Strong clinical knowledge and background. Experience in customer support or success roles is a plus. Exceptional communication and collaboration skills. Ability to work independently and as part of a team. Willingness to learn and adapt to new technologies.

About the job

About Heidi Health:

At Heidi, we are dedicated to revolutionizing the healthcare experience, aiming to reduce the time required to provide exceptional care.

Our vision for 2050 is to empower every clinician with AI tools that alleviate administrative tasks while enhancing the quality and accessibility of patient care worldwide.

Created by clinicians for clinicians, our team is an inspiring mix of innovators, builders, scientists, healthcare professionals, mathematicians, designers, and creative thinkers.

In just six months, we accomplish what others take four years to achieve. Last year alone, our platform facilitated 20 million patient consultations, and we are currently managing over 1 million consultations weekly.

With a recent funding round of $16.6 million from top venture capital firms, we are poised for significant global expansion, targeting the US, Canada, UK, and Europe. We need talented individuals like you to help us on this journey.

The Opportunity:

We are looking for Clinical Template Officers to join our Medical Knowledge Team, collaborating closely with our regional Customer Success teams to assist clinicians utilizing our clinical AI solutions.

Your Responsibilities:

  • Leverage your clinical expertise to evaluate clinical documents provided by users, transforming them into customizable, high-quality templates compatible with the Heidi platform.

  • Work alongside the Customer Success, Go-To-Market, and Medical Knowledge teams to identify clinical needs of new users and create templates during onboarding.

  • Engage in training and educational initiatives to enhance user knowledge of our templates.

  • Gain a thorough understanding of the Heidi platform and how it integrates into our clients' clinical workflows.

  • Collaborate with existing users to optimize and refine their templates, ensuring they meet desired outcomes.

  • Deliver outstanding customer support by promptly addressing inquiries and resolving issues.

  • Familiarize yourself with various AI and software tools to enhance your efficiency.

About Heidi Health

Heidi Health is committed to transforming healthcare delivery through innovative AI solutions, enhancing clinician workflows and patient care efficiency. Our diverse team shares a common goal of redefining the future of healthcare.

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