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Clinical Support Trainer & CX Expert, Removables (SP)

DandySpain - Madrid
On-site Full Time

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Qualifications

Doctor of Dental Surgery (DDS) or Doctor of Dental Medicine (DMD) degree. Proven experience in clinical training or support within a dental practice. In-depth understanding of digital workflows, scanning technologies, and removable dental solutions. Exceptional communication and interpersonal skills, with a focus on customer engagement. Ability to work independently and manage multiple priorities in a fast-paced environment. Willingness to travel up to 50% for onsite training and support. Fluency in English; proficiency in Spanish is a plus.

About the job

Dandy is revolutionizing the extensive and outdated dental sector, a market valued at over $200 billion. Supported by top-tier venture capital, we are on a bold mission to simplify and modernize all aspects of dental practices through innovative technology. As we broaden our global footprint, Dandy is developing the ultimate operating system for dental offices worldwide, equipping clinicians and their teams with cutting-edge technology, innovative solutions, and unparalleled support to enhance their practices, empower their staff, and improve patient care.

Position Overview

Dandy seeks a Clinical Support Trainer & Customer Experience Specialist in Removables to lead clinical adoption and elevate customer satisfaction as a fundamental part of our new market launch team. This hybrid role fuses impactful training with expert clinical support, ensuring dental practices embrace digital workflows confidently while receiving guidance on complex cases.

As the localized clinical authority, you will conduct live onboarding sessions, coach clinicians through digital workflows, and troubleshoot technical clinical issues. This role demands high autonomy and impact, influencing customer success, market readiness, and long-term digital integration.

The position involves up to 50% travel for in-practice training and support.

Your Responsibilities

  • Training Delivery & Adoption Coaching

    • Facilitate tailored and impactful onboarding sessions (both virtual and in-practice) to boost clinician confidence in scanning and digital workflows.
    • Observe workflows and offer real-time coaching to reinforce best practices and enhance scan quality.
    • Promote early digital adoption by identifying and eliminating clinical and workflow obstacles, helping practices establish robust habits.
    • Adapt global training materials to fit regional workflows, terminology, and regulatory requirements.
    • Establish trust with clinicians and practice teams, guiding them to translate training into consistent and successful digital cases.
  • Clinical Support & Case Quality Expertise

    • Act as the senior clinical escalation point for intricate cases, providing clear guidance through chat, phone, video, and email.
    • Resolve clinical, scanning, and technical issues comprehensively, offering solutions that enhance both quality and clinician confidence.
    • Evaluate scan and case quality against established benchmarks, ensuring high standards are met consistently.

About Dandy

At Dandy, we are at the forefront of transforming the dental landscape through innovative technology and a commitment to excellence. Our mission is to empower dental practitioners with the tools they need to thrive in an ever-evolving industry. Join us in our quest to reshape dental care on a global scale, fostering an environment of growth, support, and success for both clinicians and patients alike.

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