About the job
About Abridge
Abridge, established in 2018, is dedicated to enhancing understanding within the healthcare sector. Our innovative AI-driven platform is specifically designed for medical conversations, streamlining clinical documentation processes and allowing healthcare professionals to concentrate on what truly matters—their patients.
Our enterprise-grade technology seamlessly converts patient-clinician discussions into structured clinical notes in real-time, featuring comprehensive EMR integrations. Utilizing Linked Evidence and our meticulously crafted, auditable AI, we uniquely align AI-generated summaries with verified data, empowering providers to rapidly trust and validate the results. As trailblazers in generative AI for healthcare, we are defining industry standards for the ethical utilization of AI across health systems.
We boast a diverse and expanding team comprised of practicing MDs, AI specialists, PhDs, creative minds, technologists, and engineers, all working in concert to empower individuals and enhance the healthcare experience. Our offices are located in the vibrant Mission District of San Francisco, the trendy SoHo area of New York, and East Liberty in Pittsburgh.
The Role
In the position of Clinical Success Manager - Nursing, you will play a pivotal role in shaping, launching, and expanding our generative AI platform tailored for nursing professionals. Your contributions will significantly alleviate the cognitive load associated with clinical documentation. You will work closely with clients, partners, product teams, designers, machine learning experts, and healthcare practitioners to develop products that effectively bridge the gap between clinical discussions and actionable insights.
What You’ll Do
Assess new product offerings and lend your expertise to our product teams.
Foster and nurture relationships with customers, overseeing user onboarding, gathering feedback, enhancing nursing workflows, and pinpointing avenues for increased engagement and success.
Establish and recruit a council of esteemed nurse advisors to inform product strategy and roadmap.
Create a tailored end-user survey and a suite of success metrics to effectively communicate impact and value.
Promote product capabilities and future directions to prospective clients through the creation of sales materials, product demonstrations, training sessions, and beyond.

