About the job
At Iterative Health, we are revolutionizing clinical research to enhance patient outcomes. Our Site Network consists of over 70 clinical research sites across the United States and Europe, focusing on accelerating the journey to market for innovative gastrointestinal (GI) and hepatology therapies. We empower our partner sites through technology-driven services, merging our clinical trial expertise with cutting-edge AI capabilities. This allows us to facilitate access to groundbreaking therapeutics for patients in need.
As a Clinical Operations Manager, you will be pivotal in operationalizing our services and AI solutions at clinical research sites nationwide. Reporting to the VP of Growth, you will collaborate closely with our Clinical Research and Life Sciences teams. This role demands exceptional communication skills, customer engagement, and a profound understanding of clinical research. You will strategically align efforts with sponsors, CROs, and major sites, enhancing operational effectiveness, particularly in biological sample collection trials. Your responsibilities will include providing direct support to your assigned sites, championing research best practices, promoting the adoption of our services, and ensuring sites meet their research objectives.
Key Responsibilities:
- Oversee comprehensive clinical research operations for biological sample collection trials, ensuring high-quality execution and sponsor satisfaction.
- Develop and maintain relationships with DCT (decentralized clinical trial) vendors, managing performance metrics and ensuring successful trial outcomes.
- Facilitate communication between sites and sponsors, including study education, site engagement, and issue resolution pathways.
- Lead sponsor-facing initiatives for active studies, managing alliance meetings to report updates, review metrics, and address site challenges, thereby enhancing sponsor satisfaction.
- Implement direct quality control measures with site staff, including setting data quality expectations and addressing compliance issues.
- Drive site performance enhancement through metrics analysis, change management, and proactive issue resolution.

