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Client Ticketing Services Manager

Ticketek Entertainment GroupAdelaide, South Australia, Australia
On-site Full-time A$72.5K/yr - A$72.5K/yr

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Experience Level

Manager

Qualifications

Essential Skills and Experience:Outstanding verbal and written communication skills. Proven ability to forge and nurture relationships with clients and stakeholders. Experience in managing event operations and enhancing customer experiences.

About the job

Join the Ticketek Entertainment Group

As a leading global fan experience company, Ticketek Entertainment Group is dedicated to creating unforgettable live experiences for audiences worldwide. In a world filled with distractions, we believe that nothing surpasses the magic of live events. Our mission is to enhance every moment and make life better through live entertainment.

We encompass a diverse range of services, including our Fan Experience Platform (Ticketek) for ticket sales and value-added services, alongside event promotion through TEG Touring, TEG Sport, and TEG Experiences. Additionally, our digital arm, Ovation, is committed to delivering data-driven solutions for fans and partners alike.

About the Opportunity

As the Client Services Manager within our Adelaide Ticketek team, you will be pivotal in upholding our high standards of service delivery for clients at South Australia's most prestigious venues, serving world-class entertainment events.

In this role, you will oversee client relationships, ensuring seamless communication across internal departments such as marketing, web, technology, and finance, to maintain exceptional service levels.

Key Responsibilities

  • Client Engagement: Collaborate with clients to define their event ticketing requirements, ensuring accurate and timely execution.
  • Event Management: Plan and manage ticketing operations, both in preparation and on event days.
  • On-site Support: Provide comprehensive support during events, including Box Office management, post-event reporting, and operational feedback.
  • Marketing Collaboration: Work with internal and external stakeholders to implement effective marketing and promotional strategies.
  • Business Development: Partner with the State Manager and your team to innovate and provide services that enhance ticket sales and elevate brand visibility.

Your Profile

  • A genuine passion for live events.
  • A client-centric mindset that embodies our brand values.
  • A collaborative team player committed to achieving outstanding results.
  • Strong attention to detail and problem-solving capabilities.
  • Exceptional communication skills, demonstrating professionalism across all business interactions.

About Ticketek Entertainment Group

At Ticketek Entertainment Group, we specialize in delivering unforgettable live experiences. Our innovative approach combines ticket sales, event promotion, and digital solutions to create memorable moments for fans and partners alike.

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