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Client Success Manager at UpClear | New York City

UpClearNew York, New York, United States
On-site Full-time $110K/yr - $140K/yr

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Experience Level

Manager

Qualifications

Key Responsibilities:This role demands a high level of comfort with technical information. On a typical day, you will:Serve as the primary contact for a portfolio of clients. Ensure exceptional client support to meet SLA targets and enhance client satisfaction. Assist senior team members in preparing content and documentation for client meetings. Support data collection efforts to evaluate Key Client Success KPIs. Help in the creation and maintenance of documentation and reporting. Track client success, progress, issues, and opportunities. Draft business requirements for software enhancements, presenting them to solution and product teams. Develop test scripts and execute user acceptance testing. Collaborate with product and engineering teams to address issues. Qualifications:Bachelor’s or Master’s degree in a business or IT discipline, with 3+ years of experience in a SaaS environment.4+ years of experience in the Consumer Packaged Goods (CPG) sector, or a strong interest in the CPG/TPM industry or technology services. Excellent organizational skills, demonstrating diligence and attention to detail. Able to thrive under pressure and meet tight deadlines. Exceptional written and verbal communication skills. Strong data management capabilities, with proficiency in Excel and PowerPoint. Good knowledge of SQL queries. Preferred Skills:A background as a business analyst or regular use of SQL would be a significant advantage.

About the job

UpClear is a leading provider of SaaS revenue management software utilized by some of the most renowned consumer goods brands globally. Our platform encompasses Trade Promotion Management, Trade Promotion Optimization, Integrated Business Planning, and Revenue Management.

With a client base exceeding 80 brands across more than 30 countries, our growth trajectory is impressive and unwavering; we have proudly featured on the Inc 5000 list of the fastest-growing private companies for nine consecutive years.

Headquartered in the vibrant New York City, we also have international offices in London, Paris, and Singapore.

Note: This position necessitates four days of on-site collaboration each week at our office located on West 22nd Street in New York City.

About UpClear

At UpClear, you will be part of a rapidly growing global SaaS company with offices in New York City, London, Paris, and Singapore. Engage with cutting-edge cloud technology and contribute to the architecture of a fast-evolving tech landscape. Enjoy a vibrant office culture with weekly happy hours, global collaboration, and direct access to executive leadership for guidance.

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