Client Success Lead at ThoughtFull | Singapore

Join KnowBe4, the world's foremost authority in Human Risk Management, serving over 70,000 organizations globally for more than 15 years. As a pioneer in the realm of security, we have harnessed the power of AI since 2016 to lead the market in innovative solutions.Our comprehensive HRM+ platform combines ongoing risk intelligence, robust technical defenses, and tailored training to help businesses cultivate a resilient security culture. We empower organizations to understand, measure, and mitigate human risk throughout their workforce, defending against threats such as deepfakes and emerging AI-driven challenges.At KnowBe4, we are committed to safeguarding organizations from cyber threats while making a positive impact on the environment. We believe that true resilience is collective, necessitating the protection of our people, our data, and our planet.

Join Kpler as a Customer Success Intern, where you will play a pivotal role in empowering clients to thrive in complex markets. Your daily interactions will involve understanding customer needs and providing exceptional insights into our offerings. Collaborate with a diverse team of professionals dedicated to transforming intricate data into actionable strategies. Whether you are based in Singapore, London, or Dubai, you will gain invaluable experience while helping clients navigate the commodities, energy, and maritime sectors.

Join Notion as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their goals using our platform. You will be the primary point of contact for our customers, fostering strong relationships and delivering exceptional support. Your expertise will drive customer satisfaction and retention, allowing us to maintain our reputation for excellence.

The Customer Success Team at RTI is passionate about creating outstanding customer experiences that drive substantial business value. As a Customer Success Manager, your primary focus will be on cultivating strong relationships with our customers, ensuring successful product adoption, and identifying new project opportunities. Your contributions will be pivotal to RTI's overall success by enhancing customer retention and loyalty while supporting revenue growth. Key ResponsibilitiesCustomer Engagement:Serve as a trusted advisor by engaging proactively to maximize the value of our customers’ products and services.Develop a deep understanding of customer organizations and their practices to foster relationships with key influencers and decision-makers.Collaborate with internal teams (Products and Markets, Services, Marketing) to provide customers with the latest solutions and expertise.Monitor customer health and proactively address any potential risks to customer satisfaction and experience.Customer Retention & Expansion:Work closely with the Account Manager to align on account strategy and ensure successful execution.Identify upsell and new project opportunities within existing customers, facilitating seamless transitions to the Account Manager and Field Application Engineer.Track key performance indicators (KPIs) to measure the effectiveness of customer success initiatives.Customer Success Strategy & Execution:Collaborate with the Customer Success team to refine best practices, methodologies, and playbooks.Assist in implementing technology solutions to enhance our ability to serve customers at scale.

Join Adventus, a leading Information and Communications Technology (ICT) Solutions and Services Provider with a global presence.At Adventus, we empower organizations to achieve transformative success by harnessing innovative solutions and services, ensuring they remain competitive in today’s fast-paced marketplace.With a robust network of technology partners, deep domain expertise, and a unique value proposition, we consistently exceed our customers' expectations.

The Role: This pivotal customer-facing position is essential in ensuring that our clients derive maximum value from their investment in Tanium. As a Customer Success Manager, you will play a crucial role in maintaining our distinguished base of high-value, loyal customers who depend on Tanium for comprehensive endpoint management. The ideal candidate will adeptly manage a diverse portfolio of clients, leveraging both quantitative data and qualitative insights to determine optimal engagement strategies that yield the desired outcomes. Your Responsibilities: Drive successful business outcomes for clients, fostering world-class retention and expansion for Tanium through collaboration with a dedicated account team comprising Sales, Solution Engineers, Domain Architects, and more. Partner with senior team members to navigate the unique complexities and segmentation of your customer base, establishing the most effective path to full adoption and expansion of the Tanium platform. Utilize your insights to overcome challenges in implementing new technologies. Build and sustain strong relationships with customers to ensure alignment with their business objectives. Identify opportunities for deeper integration of Tanium into customer workflows to enhance their ROI and explore new solution areas. Manage activities and data to promote adoption and deliver value based on agreed-upon plans with clients, which may involve creating artifacts like Value Plans, tracking actions and risks, and updating internal systems such as Salesforce and Gainsight. Assist in conducting strategically-focused Executive Business Reviews in collaboration with Sales, Solution Engineers, and broader account team members. Contribute to the ongoing development of internal practices to enhance the maturity and effectiveness of our Customer Success function.

Role overview The Customer Success Manager at field-ai serves as the main contact for clients in Singapore. This position focuses on guiding clients through onboarding, product adoption, and continued use of field-ai’s AI solutions. The role is central to helping clients achieve their goals with the company’s offerings. What you will do Develop and maintain strong relationships with clients Gain a clear understanding of each client’s needs and objectives Represent client interests within field-ai Support clients as they work toward their business outcomes using field-ai’s products Requirements Background in managing client relationships Demonstrated commitment to customer experience Skill in understanding and communicating client needs within an organization This role is based in Singapore.

Join Cato Networks as a Customer Success Associate, where you will play a pivotal role in ensuring our clients receive the highest level of service and support. In this dynamic position, you will collaborate with various teams to enhance customer satisfaction, drive product adoption, and facilitate effective communication between clients and our internal stakeholders.Your contributions will directly impact our customers' success by providing them with tailored solutions and proactive assistance. If you are passionate about customer service and eager to help others achieve their goals, we want to hear from you!

Saviynt provides an AI-driven identity platform that helps organizations manage and govern access for both people and automated users. Their solutions protect digital assets, support compliance, and streamline operations for major brands, Fortune 500 companies, and government agencies. More details can be found at www.saviynt.com. Role overview The Senior Customer Success Manager builds strong relationships with clients and helps them get the most from Saviynt’s products and services. Acting as a trusted advisor, this role connects client business needs to Saviynt’s solutions and supports customers throughout their journey. What you will do Guide customers on best practices and strategic use of the Saviynt platform. Recommend adoption strategies that align with each client’s goals. Identify opportunities to expand service engagement and deliver added value. Analyze data to inform recommendations and improve customer outcomes. Success measures Increased customer satisfaction scores. Better retention and renewal rates. Expansion of Saviynt’s presence within client organizations. Location This role is based in Singapore.

About Filigran Filigran, established in October 2022, develops open-source cyber threat management tools for organizations worldwide. Our products help predict threats, uncover vulnerabilities, and strengthen security frameworks. Over 6,000 public and private organizations use our solutions to improve their cybersecurity posture. Role Overview Filigran is hiring a Customer Success Manager based in Singapore. This remote role focuses on building and maintaining strong relationships with customers across Southeast Asia. The Customer Success Manager works closely with support, engineering, and product teams to help customers reach their goals and get the most from Filigran’s tools. Acting as a trusted advisor, the role ensures a positive experience throughout the customer journey. Key Responsibilities Guide customers through onboarding, adoption, training, and renewal phases. Develop and maintain proactive relationships with customers in Southeast Asia. Work with the Sales team to identify upsell and cross-sell opportunities. Coordinate with internal teams to resolve customer issues efficiently. Collaborate with Customer Support Engineers for seamless service delivery. Collect and share customer feedback to help improve products and services. Track success metrics and use data to inform customer engagement strategies. Collaboration Report to the Head of Customer Success. Work closely with Customer Support Engineers, Sales, Product, and Engineering teams. Partner with regional teams to address the needs of customers in Southeast Asia. Coordinate across functions to support customer satisfaction and retention. Ideal Candidate At least 3 years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS or technology. Based in Singapore, with experience supporting customers in Southeast Asia. Strong communicator with a proactive approach to building relationships. Comfortable analyzing data and applying insights to guide strategy.

Join Modern Health as a Client Success ManagerModern Health is a pioneering mental health benefits platform designed for employers, offering a comprehensive global solution that provides employees with access to personalized mental health resources. Our platform supports various aspects of well-being, including emotional, professional, social, financial, and physical health, ensuring that individuals can manage their mental health effectively. Whether addressing stress or more serious conditions like depression, Modern Health is dedicated to guiding individuals toward the appropriate care at the right moment. We aim to empower all employees to be their best selves, meeting them at every step of their mental health journey.With backing from prominent investors such as Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures, we have successfully raised over $170 million in under two years, establishing Modern Health as the fastest female-founded company in the U.S. to achieve Unicorn status.When you join our team, you can expect a vibrant culture defined by:“It Takes a Village” culture: We prioritize high empathy and accountability, striving to unite top talent in our industry to achieve ambitious goals that make mental health a priority.Obsessed with Winning: Our team is driven, ambitious, and passionate about delivering excellence while continually innovating to meet our customers’ needs.Accountability: We function as a cohesive team, promoting transparent communication and continuous feedback to foster trust and growth.Empathy: Our supportive and diverse culture encourages collaboration, respect, and a willingness to support one another in achieving our lofty objectives.Bias Towards Action: In our fast-paced environment, we encourage initiative, decision-making, experimentation, and iteration.Modern Health operates remotely, embodying a hyper-growth mindset and has gained recognition for its excellence, winning multiple awards.

About UsAt EnterpriseDB, we offer a cutting-edge data and AI platform that empowers organizations to fully leverage the capabilities of Postgres for transactional, analytical, and AI workloads across any cloud environment. We enable enterprises to mitigate risks, optimize costs, and achieve scalable operations in a data-driven world. With over 1,500 global customers, we are the foremost contributor to the dynamic PostgreSQL community, supporting a diverse range of sectors including government, finance, media, and IT. Our innovative solutions allow customers to modernize outdated systems and eliminate data silos while harnessing the power of enterprise-grade open-source technologies. We ensure up to 99.999% availability with critical features such as security, compliance, and observability. For more information, visit www.enterprisedb.com.The Senior Customer Success Manager (CSM) is dedicated to deeply understanding our customers and partners, ensuring their success through exceptional service. The CSM will operate independently and collaboratively across departments to identify opportunities for growth, renewal, and overall customer satisfaction within their portfolio. The primary objective of this role is to cultivate a successful and loyal customer base committed to EDB through trusted advisor relationships. This individual will take ownership of their account portfolio with a strong emphasis on customer retention, providing technical product guidance, delivering strategic business value and insights, driving product adoption and trust, and uncovering opportunities to enhance value across our customers’ operations. This position demands remarkable tenacity, analytical skills, strategic thinking, service orientation, leadership, and a genuine passion for customer satisfaction and success.The ideal CSM will have knowledge, expertise, and experience in various areas, including:Technology Account ManagementBuilding deep customer relationshipsDriving customer engagement and retentionTechnical support and guidance

As an Enterprise Customer Success Manager at Datadog, you will take the lead in nurturing robust relationships with our most significant and strategic clients, driving the adoption of new products while ensuring a positive customer experience. Your role will involve advocating for customer needs within the organization and proactively seeking growth opportunities. Utilizing a structured methodology, you will identify each customer's unique requirements and effectively communicate the value of Datadog's offerings.At Datadog, we cherish our company culture, which fosters relationships, collaboration, and creativity. We operate in a hybrid work environment, providing our Datadogs the flexibility to achieve a harmonious work-life balance that suits them best.

At PitchBook, part of the Morningstar family, we are committed to constant innovation and growth. Our collaborative environment fosters excitement and camaraderie, making our company a vibrant place to work. We offer extensive learning programs and mentorship that cultivate a culture of curiosity and encourage us to seek new solutions and improve our processes. As we navigate a fast-paced industry, we embrace challenges and are not afraid to take risks in the pursuit of excellence. If you are a proactive individual with a positive attitude, eager to contribute and make a difference, PitchBook is the ideal place for you.About the Role: As a vital member of our Account Management & Customer Success team, you will excel by embracing change and committing to continuous growth and improvement. Your role will involve learning, exploring new ideas, and prioritizing customer success while fostering strong, trusting relationships with clients and colleagues. The ideal candidate will possess a contagious positivity, relentless curiosity, and a people-first mindset. In the position of Customer Support Specialist Tier 1, you will deliver direct support to PitchBook clients via phone, email, and chat. Collaborating with the support team, you will troubleshoot customer issues to ensure an exceptional customer experience. Your insights into customer experience challenges will contribute to product enhancements, allowing PitchBook to optimize its platform for users.

Join Us in Transforming Global Connections!At Kong, we believe in empowering our customers to build better connections around the world. If you’re intrigued by this role but don’t meet every single requirement, we encourage you to apply! We value strength in key areas and a willingness to learn.Your Responsibilities:• Facilitate onboarding for new clients by assessing their needs, establishing key timelines, and identifying potential obstacles.• Act as the voice of the customer, understanding and documenting their use cases, architecture, and future plans.• Champion the use of Kong products through engaging demonstrations and interactive technical workshops.• Collaborate with clients to uncover new use cases and enhance their utilization of the Kong API platform.• Create a roadmap to ROI with a Joint Success Plan, highlighting the business value derived from our solutions.• Cultivate strong, trusting relationships with customers to become their trusted technical advisor.• Participate in customer renewals and expansion efforts.• Manage customer escalations effectively, representing the product and service teams.• Utilize Kong’s customer maturity model to manage client accounts proactively.• Conduct regular reviews of Kong implementations and share industry best practices.

Join Rapsodo as an IT Intern and immerse yourself in a dynamic tech environment where innovation meets practical application. This internship offers a unique opportunity to gain hands-on experience in the IT sector while contributing to exciting projects that drive our technology forward.

About Delinea:Delinea is at the forefront of securing both human and machine identities through our innovative, centralized authorization solutions. We empower organizations to effectively manage their interactions across modern enterprises. With our AI-driven Identity Security Platform, we provide comprehensive identity lifecycle management across cloud and traditional infrastructures, data environments, SaaS applications, and AI systems. Our platform uniquely allows users to discover all identities—ranging from workforce members to IT administrators and developers—assign appropriate access levels, identify anomalies, and respond to potential threats in real-time. With deployment timelines measured in weeks, not months, and utilizing 90% fewer resources than competitors, Delinea offers unmatched security and operational efficiency without compromise. Explore more about us on Delinea.com, LinkedIn, X, and YouTube.Join our dedicated global team at Delinea and contribute to making the world a safer and more secure place. Our achievements are driven by exemplary product leadership, exceptional engineering talent, and strategic backing from TPG. We embrace diversity, foster innovation, and uphold a culture of respect and equality. If you are eager to challenge the norm and push boundaries, we invite you to apply.

Join AUMOVIO as an IT Support Intern where you will play a vital role in providing exceptional support to end users. Your responsibilities will include:- Setting up and configuring PCs with a focus on user experience.- Troubleshooting Windows and Ubuntu operating systems to resolve technical issues efficiently.- Providing remote assistance to users for quick resolution of problems.- Managing the incident ticketing system to track and resolve user requests.- Assembling and setting up workstations, including monitors and docking stations.- Liaising with vendors such as HP and Dell for technical support and hardware issues.- Overseeing asset management, including inventory control and secure disposal of old IT equipment.- Refurbishing old PCs and IT devices to promote sustainability and reuse.- Maintaining the health of PCs through regular patches and updates.- Offering IT support for various programs and events.- Supporting video conferencing systems (e.g., Microsoft Teams Room).- Assisting with mobile device management, including iPhones and iPads.- Utilizing AI tools for daily tasks, such as script creation and troubleshooting solutions.

Internship Overview versant3 is looking for a Graphics Intern to join the team in Singapore. This role offers practical experience in graphic design, with a focus on real projects in the media industry. Interns collaborate with seasoned designers and contribute to the creation of visual content for a range of initiatives. What You Will Do Work alongside experienced designers on graphics and visual assets Support creative initiatives by producing engaging design work Participate in projects across different teams and disciplines Learn and apply best practices in graphic design What You Bring Interest in graphic design and visual storytelling Creativity and a willingness to learn Ability to collaborate with others and contribute ideas