Client Success Lead at ThoughtFull | Singapore

About ThoughtFull:ThoughtFull is a digital mental health company backed by Temasek, dedicated to providing comprehensive mental healthcare solutions through insurers and employee benefits. Our innovative app, ThoughtFullChat (TFC), empowers individuals to actively manage their mental wellbeing, offering a range of services from self-guided learning to personalized, one-on-one coaching sessions with mental health professionals via text, video, or in-person. Our commitment to fostering healthy workplaces translates into more engaged and productive employees.Our vision is to prioritize mental health for everyone, every day. This ambitious goal drives us to seek individuals who are ready to Dream Audaciously, Do ThoughtFully, and contribute to making this vision a reality. If you are dedicated to making a meaningful impact in the world, we invite you to join our team!Role Overview: Client Success LeadYour Key Responsibilities:Team Leadership: Lead a high-performance team, ensuring the achievement of goals while balancing hands-on tasks with effective people management.Process Improvement: Innovate and refine process flows to enhance efficiency and scalability within the team.Product Knowledge: Quickly become well-versed in our products to better serve clients and actively contribute to product enhancements.Data Analysis: Utilize data insights to inform decisions that foster client growth and retention.

Join Modern Health as a Client Success ManagerModern Health is a pioneering mental health benefits platform designed for employers, offering a comprehensive global solution that provides employees with access to personalized mental health resources. Our platform supports various aspects of well-being, including emotional, professional, social, financial, and physical health, ensuring that individuals can manage their mental health effectively. Whether addressing stress or more serious conditions like depression, Modern Health is dedicated to guiding individuals toward the appropriate care at the right moment. We aim to empower all employees to be their best selves, meeting them at every step of their mental health journey.With backing from prominent investors such as Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures, we have successfully raised over $170 million in under two years, establishing Modern Health as the fastest female-founded company in the U.S. to achieve Unicorn status.When you join our team, you can expect a vibrant culture defined by:“It Takes a Village” culture: We prioritize high empathy and accountability, striving to unite top talent in our industry to achieve ambitious goals that make mental health a priority.Obsessed with Winning: Our team is driven, ambitious, and passionate about delivering excellence while continually innovating to meet our customers’ needs.Accountability: We function as a cohesive team, promoting transparent communication and continuous feedback to foster trust and growth.Empathy: Our supportive and diverse culture encourages collaboration, respect, and a willingness to support one another in achieving our lofty objectives.Bias Towards Action: In our fast-paced environment, we encourage initiative, decision-making, experimentation, and iteration.Modern Health operates remotely, embodying a hyper-growth mindset and has gained recognition for its excellence, winning multiple awards.

About Pave BankWelcome to Pave Bank, where we are not just redefining the banking landscape; we are actively shaping the future of global institutional finance. Inspired by pioneering fintech innovators and fueled by a technology-centric approach, we provide smarter, faster, and more accessible banking, treasury, foreign exchange, and digital asset solutions to sophisticated institutions around the globe.With operational hubs in Singapore and Tbilisi, we blend the agility of a startup with the rigor and reliability of a regulated financial institution. Our mission is to simplify complex cross-border operations, empowering exchanges, funds, fintechs, and corporations to unlock growth and seize new opportunities.Our culture is built on collaboration, commercial creativity, and a passion for addressing the most challenging institutional issues. By joining Pave Bank, you will contribute to the development of global banking solutions, close transformative deals, and make a significant impact in a dynamic, high-stakes environment. Together, we are paving the way for the next generation of institutional finance.About the RoleThis is a pivotal leadership position where you will be responsible for maximizing the commercial value and retention of Pave Bank's global client portfolio. In this Client Success role, your primary mission is to transform the post-sales relationship into a predictable and scalable engine for Net Revenue Retention (NRR) and upside revenue expansion.At Client Success, our goal is to ensure that our clients derive maximum value from our banking products and services—driving product adoption, retention, expansion, and overall satisfaction with the Pave experience. You will serve as a critical advocate for the client internally and a trusted advisor externally, directly influencing the company’s growth and product development.Key Responsibilities:Client Success Strategy & Revenue AccountabilityDefine the Global Strategy: Drive the long-term strategy for the Client Success organization, ensuring alignment with Pave Bank’s overall revenue and product objectives.Expansion Pipeline: Own the commercial strategy for identifying, qualifying, and closing expansion revenue opportunities (upselling and cross-selling) within the existing client base, managing the Client Success pipeline and targets.Monetization & Adoption: Lead high-stakes commercial negotiations with enterprise accounts to secure long-term, profitable partnerships, accelerate product adoption, and enhance feature utilization.

Telco+ represents a strategic collaboration between Singtel and NCS, designed to empower telecommunications companies in their transformation journeys towards becoming future-ready digital entities. This initiative aims to enhance operational efficiencies and utilize data-driven insights to enrich customer experiences, while also augmenting capabilities to better serve enterprise segments. With the unparalleled expertise of Singtel and NCS in digital and technological services, Telco+ aspires to be the preferred service provider for telecommunications companies across the Asia Pacific and Middle East regions.Position OverviewThe Client Delivery Lead plays a pivotal role in ensuring the successful execution and delivery of projects within the Communications sector under Telco+. Collaborating closely with the Client Service Lead, this individual will integrate Telco+ offerings with a focus on AI and Cloud solutions to address critical business challenges faced by clients, delivering exceptional value-added services to drive their success. The Client Delivery Lead will oversee business value management, foster professional relationships with clients and stakeholders, and lead multifunctional project teams.Key ResponsibilitiesAs the primary point of contact for key clients regarding project and managed services delivery, you will:Oversee client account delivery services and participate actively in the programs under your purview.Coordinate teams across various Lines of Business (LOBs) to achieve revenue, quality, and customer satisfaction objectives.Capture insights from completed projects to enhance our collective knowledge base.Additionally, you will be expected to:Identify and cultivate mutually beneficial business opportunities to address client challenges.Support the presales solutioning process to ensure that proposed solutions are viable and executable within the defined project parameters and available resources.Utilize innovative technology and process improvements to conceptualize effective solutions.

Role Overview Statista, Inc. is hiring a Client Success Manager for Korea, based in Singapore. This role focuses on supporting Korean clients and helping them get the most from Statista’s data and insights. The position centers on building strong relationships, understanding client needs, and delivering effective solutions. What You Will Do Work closely with clients in Korea to understand their goals and challenges Offer tailored recommendations and solutions using Statista’s data products Maintain ongoing communication to ensure client satisfaction Help clients realize the full value of Statista’s insights and services Build and nurture long-term client partnerships

Join ncs3 as the Client Services Lead, where you will spearhead our client engagement initiatives and ensure exceptional service delivery. In this pivotal role, you will collaborate with cross-functional teams, manage key client relationships, and drive strategic projects to enhance client satisfaction and retention.

Role Overview Similarweb is hiring a Customer Success Manager in Singapore to support both SMB and Enterprise clients. This role focuses on helping clients get the most from Similarweb’s analytics platform by building strong partnerships and encouraging product adoption. What You Will Do Guide new clients through onboarding and setup Maintain ongoing relationships with SMB and Enterprise accounts Deliver responsive support and address client questions or concerns Promote effective use of the platform to help clients reach their goals Act as a client advocate within Similarweb

We are seeking a highly skilled and experienced Client Delivery Lead to join our dynamic team at ncs3. In this pivotal role, you will be responsible for overseeing the successful delivery of our services to clients, ensuring that all projects are executed on time, within scope, and to the highest quality standards.Your leadership will be crucial in managing client relationships, developing project strategies, and guiding teams to achieve exceptional results. You will leverage your expertise to drive continuous improvement in our delivery processes, fostering a culture of excellence and accountability.

Role overview The Insight Client Engagement Specialist position at Kpler is based in Singapore. This role centers on building and maintaining strong relationships with clients. Using data-driven insights, the specialist supports client satisfaction and engagement throughout the partnership. Collaboration with internal teams is a key part of the job. The specialist works together with colleagues to deliver effective service, helping clients realize the full value of Kpler’s offerings. What you will do Strengthen and manage ongoing client relationships Apply data-driven insights to support client needs and satisfaction Work closely with internal teams to deliver consistent, high-quality service Ensure clients benefit from Kpler’s products and services Location This position is based in Singapore.

Join Notion as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their goals using our platform. You will be the primary point of contact for our customers, fostering strong relationships and delivering exceptional support. Your expertise will drive customer satisfaction and retention, allowing us to maintain our reputation for excellence.

Join KnowBe4, the world's foremost authority in Human Risk Management, serving over 70,000 organizations globally for more than 15 years. As a pioneer in the realm of security, we have harnessed the power of AI since 2016 to lead the market in innovative solutions.Our comprehensive HRM+ platform combines ongoing risk intelligence, robust technical defenses, and tailored training to help businesses cultivate a resilient security culture. We empower organizations to understand, measure, and mitigate human risk throughout their workforce, defending against threats such as deepfakes and emerging AI-driven challenges.At KnowBe4, we are committed to safeguarding organizations from cyber threats while making a positive impact on the environment. We believe that true resilience is collective, necessitating the protection of our people, our data, and our planet.

Join Adventus, a leading Information and Communications Technology (ICT) Solutions and Services Provider with a global presence.At Adventus, we empower organizations to achieve transformative success by harnessing innovative solutions and services, ensuring they remain competitive in today’s fast-paced marketplace.With a robust network of technology partners, deep domain expertise, and a unique value proposition, we consistently exceed our customers' expectations.

The Role: This pivotal customer-facing position is essential in ensuring that our clients derive maximum value from their investment in Tanium. As a Customer Success Manager, you will play a crucial role in maintaining our distinguished base of high-value, loyal customers who depend on Tanium for comprehensive endpoint management. The ideal candidate will adeptly manage a diverse portfolio of clients, leveraging both quantitative data and qualitative insights to determine optimal engagement strategies that yield the desired outcomes. Your Responsibilities: Drive successful business outcomes for clients, fostering world-class retention and expansion for Tanium through collaboration with a dedicated account team comprising Sales, Solution Engineers, Domain Architects, and more. Partner with senior team members to navigate the unique complexities and segmentation of your customer base, establishing the most effective path to full adoption and expansion of the Tanium platform. Utilize your insights to overcome challenges in implementing new technologies. Build and sustain strong relationships with customers to ensure alignment with their business objectives. Identify opportunities for deeper integration of Tanium into customer workflows to enhance their ROI and explore new solution areas. Manage activities and data to promote adoption and deliver value based on agreed-upon plans with clients, which may involve creating artifacts like Value Plans, tracking actions and risks, and updating internal systems such as Salesforce and Gainsight. Assist in conducting strategically-focused Executive Business Reviews in collaboration with Sales, Solution Engineers, and broader account team members. Contribute to the ongoing development of internal practices to enhance the maturity and effectiveness of our Customer Success function.

We are looking for a dynamic and experienced Client Delivery Lead to drive the execution of our government solutions at NCS. This role requires a strategic thinker who can manage client relationships effectively and ensure the successful delivery of projects tailored to government entities.Your primary responsibilities will include overseeing project teams, coordinating cross-functional resources, and ensuring that client expectations are met through high-quality service delivery. You will collaborate closely with clients to understand their needs and work proactively to deliver solutions that exceed their expectations.

Role overview The Customer Success Manager at field-ai serves as the main contact for clients in Singapore. This position focuses on guiding clients through onboarding, product adoption, and continued use of field-ai’s AI solutions. The role is central to helping clients achieve their goals with the company’s offerings. What you will do Develop and maintain strong relationships with clients Gain a clear understanding of each client’s needs and objectives Represent client interests within field-ai Support clients as they work toward their business outcomes using field-ai’s products Requirements Background in managing client relationships Demonstrated commitment to customer experience Skill in understanding and communicating client needs within an organization This role is based in Singapore.

The Customer Success Team at RTI is passionate about creating outstanding customer experiences that drive substantial business value. As a Customer Success Manager, your primary focus will be on cultivating strong relationships with our customers, ensuring successful product adoption, and identifying new project opportunities. Your contributions will be pivotal to RTI's overall success by enhancing customer retention and loyalty while supporting revenue growth. Key ResponsibilitiesCustomer Engagement:Serve as a trusted advisor by engaging proactively to maximize the value of our customers’ products and services.Develop a deep understanding of customer organizations and their practices to foster relationships with key influencers and decision-makers.Collaborate with internal teams (Products and Markets, Services, Marketing) to provide customers with the latest solutions and expertise.Monitor customer health and proactively address any potential risks to customer satisfaction and experience.Customer Retention & Expansion:Work closely with the Account Manager to align on account strategy and ensure successful execution.Identify upsell and new project opportunities within existing customers, facilitating seamless transitions to the Account Manager and Field Application Engineer.Track key performance indicators (KPIs) to measure the effectiveness of customer success initiatives.Customer Success Strategy & Execution:Collaborate with the Customer Success team to refine best practices, methodologies, and playbooks.Assist in implementing technology solutions to enhance our ability to serve customers at scale.

Join mufginvestorservices as a Director of Client Onboarding, where you will lead the client onboarding process for our prestigious private equity fund. This role is pivotal in ensuring our clients receive exceptional service from their initial engagement with us. You will be responsible for overseeing the onboarding operations, enhancing client experiences, and collaborating with various teams to streamline processes.Your expertise in private equity and real asset funds, along with a solid background in fund accounting and NAV processes, will be crucial in shaping the onboarding journey. If you have a minimum of 5 years of experience in a similar role, we want to hear from you!

About Pinterest:At Pinterest, we inspire millions globally to explore creative ideas, envision new possibilities, and curate unforgettable memories. Our mission is to provide everyone with the inspiration needed to create a life they love, starting with the dedicated individuals behind our platform.Join us in a career where you can ignite innovation for millions, turn passion into growth, celebrate diverse experiences, and enjoy the flexibility to perform at your best. Crafting a career you love is within your reach.The Lead Client Account Manager plays a pivotal role in managing a portfolio of high-value clients, driving revenue expansion, and cultivating robust client relationships. This position demands exceptional strategic acumen, leadership capabilities, and a profound understanding of the clients’ business objectives. As the Lead Client Account Manager, you will mentor and support fellow account managers to ensure outstanding client satisfaction and success.

Join our dynamic team at NCS as a Lead Client Information Security (Infrastructure Enterprise)! If you are passionate about surpassing expectations, embodying excellence, and uniting people with technology, we want to hear from you!Role OverviewIn today's landscape, security, privacy, and operational resilience are paramount. We are seeking skilled individuals with a security mindset to champion security governance throughout the lifecycle of client projects. Your proactive approach will elevate our service quality while managing NCS's cybersecurity risk posture.Key Responsibilities:Support the Line of Business as an independent Info-security Advisor, conducting Compliance Assessments and Security Incident Response Management.Act as the bridge between NCS's Enterprise SBG practice and Corporate HQ-wide cybersecurity leadership, steering organization-wide cyber security strategy and implementation.Ensure simplification, relevance, and effectiveness of cyber key risk indicators and controls for monitoring, reporting, and mitigation, in compliance with NCS Cyber Security Policies and applicable legislation.Perform independent internal risk assessments on client-facing projects to identify vulnerabilities and suggest improvements.Collaborate with business leaders to align security controls with organizational goals, considering people, processes, and automation.Serve as a Subject Matter Expert (SME) on cybersecurity incident response, partnering with stakeholders including Risk Management, Legal, and external institutions.Drive the cyber security program and enhance organizational awareness about data security.Leverage automation tools to improve the efficiency and reliability of operational security compliance and monitoring processes.

Are you a visionary leader with a passion for creativity? Join aleph as a Creative Lead in Singapore. In this pivotal role, you will drive creative strategies and inspire a team of talented professionals to produce innovative solutions. You will collaborate with cross-functional teams to elevate our brand presence and engage audiences through compelling storytelling.