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Client Success Analyst

Two CirclesNew York, New York, United States
On-site Full-time $70K/yr - $75K/yr

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Experience Level

Entry Level

Qualifications

Candidates should possess a passion for sports and entertainment technology and be eager to learn. Strong communication and organizational skills are essential, along with a basic understanding of data analytics. Previous experience in client-facing roles or internships in related fields is advantageous but not required.

About the job

Join Two Circles, a leading Sports & Entertainment Marketing firm dedicated to enhancing audience engagement and driving revenue. Our mission is to understand fans on a deeper level, enabling our clients to effectively influence their behavior—be it through spending, event attendance, or content consumption. With a robust portfolio of over 900 global clients, including marquee names like the English Premier League, Red Bull, UEFA, and Nike, we are at the forefront of the sports and entertainment industry.

As a Client Success Analyst, you will play a pivotal role in supporting our Client Success Managers throughout the client engagement lifecycle. Your primary focus will be on facilitating the successful adoption of our technology and services, ensuring that our clients derive maximum value from our offerings. This is an excellent opportunity for an individual at the outset of their career who is passionate about sports technology and committed to delivering exceptional client service.

Key Responsibilities

Client Lifecycle Support:

  • Assist Client Success Managers in managing client accounts, from onboarding to renewal.
  • Facilitate onboarding processes to ensure effective implementation of our services.
  • Organize client meetings, track action items, and ensure prompt follow-ups.
  • Document client interactions, onboarding milestones, and account updates.

Account Execution & Project Coordination:

  • Support the execution of account strategies laid out by Client Success Managers.
  • Monitor project timelines and milestones, ensuring timely deliverables.
  • Prepare materials for client meetings and business reviews.
  • Coordinate with internal teams to address client needs swiftly.

Client Adoption & Health Monitoring:

  • Track product usage trends and key performance metrics to evaluate account health.
  • Identify opportunities for enhancing client engagement and satisfaction.

About Two Circles

Two Circles is a dynamic Sports & Entertainment Marketing agency focused on driving audience growth and revenue generation for our clients. With nearly 1000 talented professionals across 14 global offices, we partner with clients of all sizes to leverage our insights into fan behavior and preferences, helping them to connect more effectively with their audiences.

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