About the job
Please be aware that this is a talent pool position, not an active opening. If you wish to be considered for future Account Management or Client Services roles at DEPT®, we encourage you to submit your application. We will reach out when a relevant opportunity becomes available.
This role is integral to our Personalised Content team which is dedicated to crafting emotionally resonant and conversion-driven ideas, products, and campaigns efficiently. Our expertise lies in hyper-personalized digital communications that transform perceptions, influence behaviors, and expand market share for clients such as eBay, Walmart, and others!
JOB PURPOSE:
At DEPT®, we are continuously seeking fresh talent. Whether you are at the start of your client services journey or a seasoned Account Manager with experience in mentoring or management, we would love to connect with you.
As a member of the Client Services team, you will cultivate robust relationships with clients while overseeing the execution of an array of integrated campaigns. Your responsibilities will include managing client briefs, planning, assigning and reviewing creative work, and collaborating with the team to manage overall agency workload.
You will collaborate closely with Designers, Copywriters, Developers, and other agency departments to ensure the successful delivery of campaigns.
KEY RESPONSIBILITIES:
- Draft, manage, and review client briefs.
- Ensure timely delivery of client projects across multiple campaigns while coordinating with the Account Director on team capacity.
- Act as a liaison with clients to clarify inquiries, manage expectations, and proactively communicate updates, statuses, or agency recommendations.
- Effectively convey client feedback to Designers and Copywriters.
- Prioritize team workloads and escalate issues when necessary.
- Maintain comprehensive knowledge of each client's business, strategies, objectives, brand, audience, and challenges, advising on tailored communication solutions to become a trusted advisor.
- Foster excellent relationships with key clients through regular meetings, video calls, planning sessions, and evaluations.
- Ensure that success metrics are achieved and that projects are completed on time and within budget.

