Client Service Manager

Overview: The Client Service team at Guidepoint plays a crucial role in connecting our clients with industry experts to enhance their decision-making processes. We prioritize understanding each client's unique research requirements, ensuring they receive expert insights tailored to their specific topics, often within hours. Your Role: As a Project Manager on the Client Service team, you will manage key client accounts and lead a team of Associates, ensuring optimal matches between our clients and the right Advisors for their projects. This position is critical to Guidepoint's ongoing success. Work Environment: This is a hybrid position that allows for a blend of in-office and remote work.

The Client Service Manager is pivotal in cultivating and maintaining Tier 3 client relationships while facilitating seamless delivery for Tier 2 accounts. This role requires adept management of communications, precise tracking of project deliverables, and the orchestration of an exemplary client experience from initial project kickoff to final delivery. The Manager collaborates closely with internal teams to clarify project briefs, ensuring clients remain informed and supported throughout every phase of engagement.Key ResponsibilitiesClient Strategy & Relationship ManagementOversee Tier 3 client accounts while supporting Tier 2 engagements under the guidance of Senior Managers.Serve as the primary contact for assigned clients, providing smooth day-to-day communications and proactive updates.Build strong client trust through responsiveness, organization, and a solutions-oriented approach, particularly during active project phases.Account Growth & Commercial DevelopmentIdentify opportunities for repeat business or additional services by understanding client needs and engagement history.Escalate growth opportunities to Senior Managers or Directors with context and relevant insights.Draft initial scopes and proposals for returning clients in collaboration with internal teams.Client Delivery GovernanceEnsure timely briefing, documentation, and tracking of deliverables.Conduct regular client check-ins during live projects to set clear expectations and share updates.Facilitate project debriefs and feedback loops to monitor satisfaction and alignment with delivery expectations.Cross-Functional CollaborationCollaborate with Project Managers to ensure clear communication of client briefs and adherence to project timelines.Proactively identify risks, delays, or client concerns and coordinate appropriate responses.Participate in project kickoff, midpoint, and wrap-up meetings as the Client Service representative.Team Leadership & Capability DevelopmentGuide Coordinators and junior team members on client interaction etiquette, documentation quality, and service mindset.Provide feedback to Senior Managers regarding process challenges and team development needs.Process & Tools OptimizationMaintain organized CRM records, project documentation, and communication logs consistently.Assist in the testing and rollout of new tools, templates, and workflows within the Client Service team.Document common client inquiries or challenges to support the development of Standard Operating Procedures (SOPs).Reporting, Feedback & Escalation ManagementKeep client satisfaction metrics and project feedback updated in HubSpot or other CRM platforms.Alert senior management to any significant issues affecting client relationships or project deliverables.

Company: EvolutionIQ Location: New York, NY About EvolutionIQ EvolutionIQ builds technology to improve the insurance claims process. The company’s mission centers on helping claims teams handle cases more accurately, fairly, and efficiently, so people affected by injury or illness can maintain dignity and stability. EvolutionIQ continues to grow and has earned recognition as one of Inc.'s Best Workplaces for three years in a row, as well as Built In's Best Places to Work in 2025 and 2026. Role Overview The Deployment Manager - Client Services joins the Client Services team to lead the end-to-end delivery of EvolutionIQ’s platform for enterprise customers. This role manages complex implementations and serves as a trusted partner to both internal leaders and client executives. What You Will Do Oversee the full deployment process for enterprise clients, ensuring successful and timely delivery of the platform Coordinate across teams to manage complex SaaS/AI implementations Act as a key point of contact for client executives and internal leadership throughout the project lifecycle What We Look For Strong project management skills, especially with enterprise software deployments Experience managing client relationships in a SaaS or AI-focused environment Technical understanding of SaaS/AI platforms Ability to collaborate across departments and deliver results in a growing organization

Join our dynamic team as a Client Service Manager, where you will play a pivotal role in overseeing daily operations, ensuring adherence to internal protocols, and enhancing team productivity in a thriving wealth management environment. This position entails meticulous transaction management, workflow oversight, and the promotion of a collaborative and accountable team ethos.Key Responsibilities:Facilitate the input and review of financial transactions using Wealthscape and Charles Schwab tools.Oversee daily operational tasks, including the preparation and validation of account opening documentation and ongoing account management.Demonstrate proficiency in establishing Taxable, Retirement, Trust, and Business accounts within Fidelity and Charles Schwab to assist in transaction evaluations.Act as a key liaison between Wealth Teams and custodians, proactively engaging with custodians to resolve issues and ensure precise processing of requests.Delegate responsibilities and support team members to ensure efficient workflow execution.Cultivate a culture of accountability, teamwork, and continuous enhancement within the department.Manage quarterly initiatives, maintain team performance tracking spreadsheets, and supervise the completion of daily tasks by team members.Qualifications:Education: Bachelor’s degree in Business Administration, Operations Management, or a related discipline.Experience: 5-7 years in financial business operations, preferably in a high-growth, fast-paced environment.Skills:Proficiency in Salesforce.Experience with Fidelity (Wealthscape) and Charles Schwab platforms.Strong analytical and problem-solving skills.Excellent project management abilities, with a track record of leading cross-functional teams.Exceptional communication and interpersonal skills to collaborate effectively across all organizational levels.Advanced proficiency in Excel.

About Judi HealthJudi Health is a pioneering health technology company dedicated to transforming healthcare experiences for employers and health plans. Our innovative solutions include:Capital Rx, an esteemed public benefit corporation providing comprehensive pharmacy benefit management (PBM) services to self-insured organizations,Judi Health™, delivering extensive health benefit management services tailored for employers, TPAs, and health plans, andJudi®, our proprietary Enterprise Health Platform (EHP), which integrates all claim administration workflows into a single, scalable, and secure platform.Together with our partners, we are committed to restoring trust in the U.S. healthcare system and building the necessary infrastructure for quality care. Discover more at www.judi.health.Position SummaryWe are looking for a strategic and accomplished Project Manager to oversee the execution of impactful, cross-functional projects. This role involves managing multiple intricate projects from initiation to completion, ensuring alignment with business goals, compliance standards, and operational excellence. The ideal candidate will possess exceptional communication, stakeholder engagement, problem-solving, and risk management abilities, with a proven track record of achieving results in a dynamic environment.

Lyratech Group seeks a Director of Client Services based in New York, NY. This leadership role centers on guiding the client services team and shaping the client experience. The Director will play a key part in building lasting relationships and making sure clients feel supported throughout their journey. Role overview This position manages daily client service operations and sets the direction for how Lyratech Group interacts with its clients. The Director is expected to set high standards for client satisfaction and engagement, working closely with both clients and internal teams. Key responsibilities Oversee the day-to-day activities of the client services team Monitor and improve client satisfaction levels Develop strategies to deepen client engagement Build and maintain long-term client partnerships Lead, mentor, and support the client services staff What we look for Success in this role requires strong relationship-building skills, a focus on client needs, and the ability to lead a team dedicated to service excellence.

Mariner Wealth Advisors is seeking a Client Service Manager to lead daily operations for a wealth management team in New York City. This role centers on transaction processing, workflow oversight, and fostering a collaborative team culture. A detail-oriented and proactive approach is essential for both client service and internal processes. What you will do Process and verify money movement transactions using Wealthscape and Charles Schwab platforms. Oversee daily operations, including preparing and reviewing documents for account opening and maintenance. Use expertise in opening Taxable, Retirement, Trust, and Business accounts on Fidelity and Charles Schwab to evaluate requests efficiently. Act as the primary contact between Wealth Teams and custodians, engaging daily with custodians to resolve issues and ensure accurate processing. Delegate tasks and support team members to maintain smooth workflows. Promote accountability, collaboration, and continuous improvement within the team. Manage quarterly projects, update internal tracking spreadsheets, and oversee completion of daily team tasks. Requirements Bachelor’s degree in Business Administration, Operations Management, or a related field. 5-7 years of experience in financial business operations, preferably in a growth-focused environment. Key skills Familiarity with Salesforce. Hands-on experience with Fidelity (Wealthscape) and Charles Schwab platforms. Strong analytical and problem-solving skills. Project management experience, including managing cross-functional teams. Excellent communication and interpersonal skills for effective collaboration. Proficiency in Excel.

Join SPS North America as a Client Service Supervisor, where you will lead our dedicated team in providing exceptional service to our clients. You will be responsible for managing client relationships, ensuring satisfaction, and overseeing the effectiveness of service delivery. Your leadership will inspire the team to achieve targets and enhance client experiences, making a tangible impact on our organization.

JOB SUMMARY:Join our dynamic team at Omnicom Health Group as an Associate Account Executive. In this pivotal role, you will support various teams in delivering exceptional Client Services while developing your skills in the process. You will work closely under the guidance of experienced account team members, diligently following briefs and proactively asking clarifying questions as necessary.JOB DUTIES / RESPONSIBILITIES:Project ManagementMonitor and report on project status, including the development and updates of project timelines.Coordinate meetings and calendar invitations (both internal and client-facing) and assist in organizing external meeting logistics.Participate in internal and client status meetings, documenting actions and key decisions.Handle email correspondence with clients, authors, and third-party stakeholders.Establish and maintain administrative files for the account, such as SharePoint folders and client contact details.Distribute documents for external review, collect feedback, and relay comments to the relevant account team members.Conduct informal research related to journals or conference submission requirements.Support meeting deliverables by liaising with the Studio for print production and shipping.Facilitate external expert logistics, including arrangements for poster presenters and advisory board attendees.

Role overview h1 seeks an Engagement Manager to lead its Professional Services team in New York. The role centers on building strong client relationships, guiding customers through their experience with h1, and helping them get the most from the company’s services. Success in this position means driving engagement and ensuring projects deliver value for clients. What you will do Lead and support the Professional Services team on client projects Maintain active engagement with customers and nurture ongoing relationships Oversee projects to ensure they meet client goals and deliver successful results Work with cross-functional teams to address client needs Use strategic thinking and problem-solving to navigate complex client situations Location This position is based in New York.

The Client Services Coordinator plays a pivotal role in enhancing client satisfaction by providing essential administrative support to the Client Services team. This entry-level position involves managing documentation, scheduling meetings, and executing internal follow-ups, all aimed at maintaining an organized and efficient client experience. The Coordinator is instrumental in ensuring that all operational processes across client accounts remain consistent and effective.Key ResponsibilitiesClient Strategy & Relationship ManagementDeliver daily support across Tier 1–3 accounts by managing communications and coordinating documentation and scheduling.Assist Managers and Senior Managers with timely tracking of project actions and client requests.Prepare project documents, call notes, and meeting agendas to ensure they are polished and client-ready.Account Growth & Commercial DevelopmentCompile historical scope and delivery data to assist client-facing team members during renewal or upsell discussions.Maintain reference documents and logs to facilitate tracking of engagement history and opportunity timelines.Engage in follow-up activities to cultivate ongoing client conversations post-delivery.Client Delivery GovernanceMonitor delivery milestones using CRM tools and project management boards (e.g., HubSpot, Monday.com), ensuring all updates are current and comprehensive.Document client feedback rounds and assist with logistics for content uploads or reviews.Help create client-facing presentations, recaps, or handover notes for internal purposes.Cross-Functional CollaborationCollaborate closely with Project Managers to ensure project schedules and updates are communicated clearly.Coordinate with the Business Development team on contact records and align notes across teams.Identify recurring questions or themes in delivery for discussion in team reviews.Team Leadership & Capability DevelopmentEngage in team meetings and contribute to internal knowledge-sharing sessions.Actively seek learning opportunities from senior team members to enhance skills in tools and workflows.Process & Tools OptimizationEnsure CRM and shared documentation are consistently up-to-date.Identify repetitive tasks that could be streamlined through process improvements or templating.Assist in testing new tools and updates to Standard Operating Procedures as they are implemented across the department.Reporting, Feedback & Escalation ManagementMaintain contact logs and activity trackers, supporting NPS/feedback survey initiatives.Notify team leads if a client requires follow-up or has not received essential updates.Compile inputs for team reporting dashboards and post-project summaries.

Join our dynamic team as a Creative Services Project Manager, where you will lead exciting projects that drive innovation and creativity. You will be responsible for overseeing the planning, execution, and delivery of creative projects, ensuring they align with client objectives and deadlines. Your role will involve collaborating with diverse teams, managing resources effectively, and maintaining high-quality standards throughout the project lifecycle.

The Director of Client Services plays a pivotal role in nurturing and managing vital client relationships throughout the US. This position is essential for delivering outstanding service, facilitating strategic account growth, and fostering long-lasting client partnerships as we broaden our regional footprint.As a key member of the Client Services team, you will serve as a trusted advisor to the Chief Client Officer (CCO) and the regional leadership team. Additionally, you will mentor and guide Client Services Managers as we expand our team. The ideal candidate should excel at driving revenue growth through strategic upsell and cross-sell initiatives, refining internal processes, and closely collaborating with creative and production teams to ensure flawless project delivery.

About TripleLiftAt TripleLift, we are redefining the digital advertising landscape by delivering stunning creative solutions, partnering with high-quality publishers, harnessing actionable data, and employing intelligent targeting strategies. With over 1 trillion ad transactions every month, we empower publishers and platforms to maximize their revenue potential. Our innovative technology connects top brands with audiences across various formats, including online video, connected television, display, and native ads. Clients choose TripleLift for our cutting-edge solutions, premium ad formats, and a dedicated team of experts focused on enhancing their performance.As a proud member of the Vista Equity Partners portfolio, TripleLift is NMSDC certified and committed to promoting economic inclusion through diverse spending initiatives. To learn more about how we are transforming the programmatic ecosystem, visit triplelift.com.OverviewThe Account Manager, Publisher Client Services is pivotal in driving revenue growth and enhancing account success for a designated portfolio of supply partners. This role acts as the primary liaison for publishers, fostering trusted relationships while offering strategic insights and data-driven recommendations that unlock monetization opportunities and maximize long-term value.This position requires the ability to translate publisher goals into actionable strategies, ensuring seamless execution from onboarding through optimization and growth. Collaborating cross-functionally with Technical Operations, Product, and Supply teams, the Account Manager ensures smooth integrations, achieves performance objectives, and maintains marketplace quality. This role is ideal for someone who thrives in a dynamic, collaborative setting and seeks to make a direct impact on revenue and publisher satisfaction through excellent account management and operational excellence.

Role Overview Guidepoint seeks a Senior Account Manager - Client Service to join the Institutional Healthcare Client Service team in New York City. This hybrid role centers on strengthening relationships with established clients in the healthcare sector, including hedge funds, mutual funds, and private equity firms. The position focuses on promoting Guidepoint’s subscription-based research services, driving usage, and expanding partnerships within existing accounts. What You Will Do Manage a portfolio of long-standing client accounts, emphasizing retention and growth. Lead contract negotiations, pricing discussions, renewals, and other commercial matters. Drive upselling, cross-selling, and expansion of service packages within current accounts. Engage proactively with clients, both in-person and virtually, to strengthen executive relationships. Identify and onboard new users within client organizations. Collaborate with leadership to develop and execute strategic account growth and revenue plans. Monitor account usage trends and intervene to reduce client churn. Serve as the senior contact for escalations and high-level client discussions. Work closely with client service teams to ensure seamless delivery and strong client satisfaction. Qualifications 3-5 years of experience in account management, relationship management, or consultative sales. Demonstrated success managing renewals and negotiating contracts. Proven ability to drive upsell and cross-sell revenue. Experience managing mid-sized to large B2B client portfolios. Strong executive presence and skill in building relationships with C-level leaders. Comfortable leading in-person client meetings. Commercially focused, proactive, and highly accountable. Compensation Base salary ranges from $100,000 to $120,000 annually. This position is also eligible for an annual performance bonus. Location This is a hybrid position based in Guidepoint’s New York City office.

Role Overview Notion Labs Inc. is looking for a Services Engagement Manager based in New York, New York. This role centers on guiding clients through the implementation of Notion’s services, ensuring projects run smoothly and customers are satisfied with the results. What You Will Do Work closely with cross-functional teams to understand each client’s goals and requirements. Develop solutions tailored to individual client needs. Oversee projects from kickoff through completion, keeping delivery on track and stakeholders informed. Engage with a variety of clients, helping shape the direction of Notion’s services through your insights and feedback.

Job Title: Client Service Lead Position OverviewThe Client Service Lead is a dynamic, hybrid role that encompasses the daily coordination of facilities management, along with light technical support and administrative supervision of office operations. This key individual will act as the principal onsite contact for facilities requirements, while also facilitating front-office administration, vendor management, and client interactions.This position calls for a proactive, solution-focused professional who thrives in independent settings, is willing to engage in hands-on tasks, and serves as a trusted intermediary between occupants, vendors, and leadership. Key Responsibilities Facilities & Operations (Primary Focus)• Oversee daily facilities operations on-site, guaranteeing a safe, functional, and well-maintained workspace.• Provide guidance and support to other SPS team members present onsite.• Conduct hands-on troubleshooting and minor repairs (e.g., furniture adjustments, light fixture replacements, basic plumbing fixes, and minor carpentry tasks).• Perform regular walkthroughs to pinpoint maintenance issues, safety concerns, and areas for operational enhancement.• Manage vendor coordination for HVAC, electrical, plumbing, janitorial, pest control, and additional building services.• Submit, monitor, and ensure completion of work orders.• Maintain facilities logs, service documentation, and preventative maintenance schedules.• Assist with office relocations, reconfigurations, furniture installations, and space planning activities.• Support emergency response procedures and provide after-hours assistance as required. Administrative & Office Support• Act as the primary administrative contact for office operations and facilities inquiries.• Communicate effectively with internal stakeholders, building management, and external vendors.• Track invoices, service reports, and approvals associated with facilities services.• Aid in onboarding and offboarding processes from a facilities and access perspective.• Manage supply inventory related to facilities, janitorial, and office operations.• Assist in scheduling, reporting, and coordination for facilities-related projects. Client & Stakeholder Engagement• Deliver exceptional customer service to employees, visitors, and client representatives.• Appropriately escalate issues while ensuring timely resolutions.• Collaborate closely with operations leadership to align on priorities, service levels, and improvements.• Professionally represent the facilities function in client-facing situations.

Overview: At Guidepoint, our Client Service teams are committed to enhancing our relationships with both new and existing clients. We empower businesses to make informed decisions by showcasing how our diverse service offerings can benefit them. Our goal is to tailor our services to maximize the advantages of partnering with Guidepoint. We are currently looking for an accomplished Vice President of Account Management - Client Services to join our Institutional Client Service team. This individual will spearhead the promotion of our subscription-based research services across various business units within established clients, including hedge funds, mutual funds, and private equity firms, to drive usage and engagement. This is a hybrid role based in our New York City office.

Veeva Systems is a visionary leader in the industry cloud sector, dedicated to accelerating the delivery of life-saving therapies to patients. As one of the fastest-growing SaaS companies in history, we achieved over $2 billion in revenue last year and are poised for continued growth.Our core values—Do the Right Thing, Customer Success, Employee Success, and Speed—guide our endeavors. Notably, in 2021, we made history by becoming a public benefit corporation (PBC), a commitment that ensures we balance the interests of our customers, employees, society, and investors.As a Work Anywhere company, we empower you with the flexibility to choose between working from home or in the office, fostering an environment where you can excel.Join us in transforming the life sciences industry and making a significant impact on our customers, employees, and communities.