Client Service Manager

Join January as a Client Operations Analyst, where you'll play a pivotal role in enhancing our client experience. You will be responsible for analyzing client operations, optimizing processes, and ensuring seamless communication between teams. Your analytical skills will help us identify opportunities for improvement and drive operational excellence.

OverviewTetrix is an innovative and rapidly expanding startup dedicated to empowering institutional investors to make informed decisions in alternative markets—think of us as a Bloomberg tailored for private markets. Our cutting-edge, AI-driven product streamlines disorganized, unstructured private market data into actionable insights in real-time. We achieve this by integrating automated document retrieval, AI-enhanced data extraction, and on-demand portfolio analytics into a unified platform. As we continue to grow and evolve into a market-leading solution, we are collaborating with some of the most influential capital allocators globally. This is a rare chance to become part of a passionate team that is shaping the future of infrastructure in financial markets, supported by esteemed investors such as Innovation Endeavors, Eric Schmidt’s venture capital firm, and key contributors from BlackRock, CPPIB, SoftBank, Lending Club, and Plaid. Who We AreWe are a small but powerful startup with extensive industry knowledge and expertise across financial markets and advanced technology. Our culture is built on trust, personal accountability, and a thirst for knowledge—where every team member is encouraged to contribute, challenge ideas, and grow collectively. Our co-founders, Olivier (CEO) and Naunidh (CTO), first met on their first day of MBA classes at Stanford and launched Tetrix in the summer of 2023. Who You AreYou are passionate about financial data – you excel in data-centric environments and find joy in working with financial statements, reconciliations, and data validation procedures.You have a keen eye for detail – your superpower is accuracy, and you take pride in ensuring that financial data is both precise and trustworthy.You possess a robust financial background – you bring 2-3 years of experience in accounting, fund administration, or finance, with a solid understanding of financial metrics.You thrive in team settings – you enjoy collaborating with cross-functional teams to enhance data processes and contribute to overall company success.You have knowledge of financial markets – familiarity with institutional investors and private investment markets is a significant advantage.You are fluent in English – effective communication is essential in our collaborative environment.

About EliseAIAt EliseAI, we are transforming critical sectors such as housing and healthcare. Access to quality housing and healthcare is vital, yet often challenging to attain. By seamlessly integrating AI agents into existing workflows, we enhance efficiency, minimize costs, and elevate the user experience for everyone involved.Housing: We simplify the apartment rental process by streamlining tours, lease signings, maintenance requests, and communication with property teams, consolidating everything needed for a home into one platform.Healthcare: We facilitate appointment scheduling, intake form completion, and communication with providers, allowing patients to focus on their health rather than paperwork.With EliseAI, organizations can reduce manual labor, enhance accessibility, and provide a seamless experience across essential services. We recently secured a $250 million Series E funding round led by Andreessen Horowitz to accelerate our mission.About The RoleWe are seeking a Deal Operations Analyst to enhance and scale our deal booking and contract generation processes within our Commercial Organization. This role is positioned at the intersection of Sales, Finance, and Legal, playing a crucial role in ensuring accurate, efficient, and compliant deal bookings.You will be responsible for generating contracts, reviewing deals, and spearheading process improvement initiatives, while also supporting broader sales operations such as data hygiene and ad-hoc operational projects. This position is perfect for detail-oriented individuals who take ownership and enjoy optimizing systems and workflows.Key ResponsibilitiesCreate customer contracts for the Commercial Sales Organization, ensuring accuracy and compliance with approved commercial terms.Review and activate deals as part of the deal-booking process, validating pricing, approvals, compliance, and required documentation.Daily operations within Salesforce and CPQ, including opportunity management, quoting, approvals, and order submissions.Identify and implement opportunities to enhance and streamline the Quote-to-Cash process, thereby reducing cycle times.

The City of New York is hiring an Operations Analyst to drive improvements in how city teams work together and deliver services. This position centers on analyzing current processes, supporting new projects, and collaborating with departments across New York City. Key responsibilities Review and analyze operational processes to spot areas for greater efficiency Assist with rolling out new initiatives and changes Work alongside colleagues and stakeholders from various city departments Tackle operational challenges using strong problem-solving skills Requirements Solid analytical and critical thinking abilities Background working with cross-functional teams Clear and effective communication with a range of stakeholders Comfort addressing complex problems in a large organization This role is based in New York City and involves working with teams throughout the city government.

TransPerfect seeks an Operations Analyst focused on supplier management to join the corporate operations team in New York City. This role centers on supporting vendor management, handling corporate purchasing, reconciling credit card transactions, and coordinating facilities projects. Success in this position comes from improving processes, juggling multiple priorities, and communicating clearly with both colleagues and external partners. What you will do Manage IT receipts and complete monthly credit card reconciliations. Process purchase requests from internal departments and ensure timely follow-up. Build and maintain relationships with vendors across different service areas. Collaborate with internal stakeholders to keep projects on track and meet deadlines. Audit, negotiate, and oversee service accounts such as postage machines, water coolers, and printers/copiers. Supervise the daily operations of the corporate cell phone program. Coordinate local office facilities projects, including HVAC, plumbing, electrical, and construction work. Assist with collecting signatures from C-level executives for administrative tasks. Support and manage global logistics accounts. Take on additional assignments from the COO and senior management as needed. Location This role is based in New York City, New York, United States.

Role Overview The City of New York is hiring an Operations Analyst based in New York City. This role focuses on improving how the city runs by supporting key projects and streamlining daily operations. What You Will Do Analyze operational data to spot patterns and areas for improvement Support decision-makers with clear reports and recommendations Help implement strategies that make city services more effective

About impact.comimpact.com stands as the premier commerce partnership marketing platform globally, revolutionizing how businesses expand by enabling them to discover, manage, and scale partnerships throughout the customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to achieve performance-driven growth through genuine relationships. Our award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—integrate all partner types into a single cohesive platform. As recommendations become increasingly pivotal for consumers, impact.com ensures brands are present where it counts. Over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, leverage impact.com to support more than 350,000 partnerships that generate measurable business outcomes.Your Role at impact.com:The Senior Revenue Operations Analyst role offers a thrilling opportunity to engage with a global team within a rapidly expanding go-to-market (GTM) organization. You will play a vital role in facilitating GTM growth by providing insightful reporting and analysis on revenue-generating activities. Additionally, you will contribute to the design, implementation, and optimization of effective sales processes and tools on a worldwide scale.What You'll Do:Lead strategic RevOps projects from inception to execution, ensuring global adoption and alignment.Transform intricate sales data into actionable insights and present strategic recommendations to GTM leadership.Evaluate and enhance global GTM processes, acting as the project manager for cross-functional improvements.Serve as the strategic business owner and expert user of the Salesforce-centered technology stack, overseeing its roadmap and integrations.Craft and deliver impactful reporting frameworks and dashboards that monitor key performance indicators (KPIs) for essential sales initiatives.Steer change management initiatives, creating documentation and communication strategies to facilitate new global undertakings.

TransPerfect is hiring an Operations Analyst with a focus on Supplier Management in New York City. This position centers on monitoring supplier performance and identifying ways to improve internal processes. What you will do Review and assess supplier performance to ensure standards are met Work closely with teams throughout the company to support operational efficiency Help strengthen supplier relationships and contribute to business value Collaboration This role requires frequent interaction with colleagues in different departments. Expect to share insights and coordinate efforts that support both supplier management and overall company goals.

About TransPerfect TransPerfect helps businesses manage the challenges of the international marketplace. The company offers translation services, multicultural marketing, website globalization, legal support, and technology solutions for a wide range of business needs. Role Overview: Operations Analyst - Corporate Real Estate This Operations Analyst position focuses on supporting TransPerfect’s facilities, infrastructure, supply management, and other operational functions. The analyst provides operational data and insights to help leadership make informed decisions. The role covers global real estate needs, including space planning, scenario and comparative analysis, and supports the company’s leased facilities worldwide. Key Responsibilities Work with real estate brokers to collect and analyze leasing options. Assess real estate alternatives and make data-backed recommendations. Coordinate with brokers and internal teams for property tours and feedback collection. Prepare executive data summaries for the COO. Create CAD layouts for potential leased spaces. Develop cost comparisons and recommendations for real estate decisions. Support lease negotiations in collaboration with the legal team and management. Location New York City, New York, United States

About BleeAt Blee, we are revolutionizing traditional workflows that often rely on spreadsheets and emails, by introducing AI-driven software that unifies organizations to meet compliance requirements swiftly, thoroughly, and transparently. Our platform is already utilized by thousands of active users from numerous enterprise-grade clients under long-term contracts. Our leadership team boasts experience from prestigious companies such as Adobe, Chime, PayPal, AWS, Wachtell, Harvard Law, and Columbia Law.We have created an innovative platform tailored to address the unique challenges faced by our customers from start to finish. We believe that the ideal candidates for Blee will not only be adept problem solvers but will also relish the challenge of identifying the specific needs of our users, many of whom are new to this type of product.With offices in downtown San Francisco and a new location in NYC on the horizon, most of our team operates between these two vibrant regions.The RoleWe are seeking an entry-level Business Operations Analyst who is eager to make a significant impact from Day 1. In this role, you will support the executive team, helping the company to operate efficiently, remain aligned, and achieve high performance.Growth TrajectoryThis position offers an opportunity for ownership and rapid personal growth, challenging you to evolve swiftly as the company scales. We envision you becoming a valuable thought partner as you progress in your career.What You’ll DoTriage and execute for leadership – Be the first point of contact for the Head of Ops & Product and the CEO, managing incoming requests, prioritizing urgent matters, and addressing what you can directly.Own product quality – Conduct quality assurance on new features before launch, document bugs, perform live product spot-checks, and assist in coordinating fixes.Manage customer communications – Compose and distribute announcements, release notes, and other customer-facing updates; manage support escalations as necessary.Track and synthesize product feedback – Develop a system for logging customer requests and identifying patterns to share with the product team.Create explainer content – Produce instructional videos for customers, internal training, and sales enablement.

At Confido, we are at the forefront of revolutionizing the AI infrastructure that supports consumer packaged goods (CPG) brands, streamlining processes from deductions to production planning. Our innovative platform integrates cash application, deductions, disputes, trade promotion management, forecasting, demand planning, and analytics, empowering brands to make informed decisions that enhance efficiency and scalability.Currently trusted by over 200 brands that collectively manage revenues exceeding $20 billion—including names like OLIPOP, Simple Mills, and Dr. Squatch—Confido has secured best-in-class growth and recently raised $15 million in Series A funding led by Footwork Ventures and Y Combinator to further accelerate our expansion.About the RoleIn this pivotal role, you will collaborate with leading CPG brands to redefine their retail operations. Positioned at the intersection of strategy, customer success, and product development, you will cultivate essential customer relationships while contributing to the ongoing enhancement of the Confido platform.You will work closely with our product and engineering teams to translate real-world workflows—such as forecasting, trade spend, and financial planning—into scalable software solutions utilized by our diverse customer base.This position is based in our New York, NY office.Compensation ranges from $100,000 to $130,000, complemented by comprehensive benefits and meaningful equity (0.06%–0.085%).

Compensation: $80k – $120k + significant equityOnyx Odds is an innovative and rapidly expanding, venture-backed social sports prediction platform. With our user engagement surging, we are looking to bolster our team to enhance product execution and manage daily operations effectively.Founded by Harvard alumni with experience at Jane Street, Onyx is based in the heart of Manhattan. This position requires in-office attendance.The RoleWe are seeking a Product Operations Analyst who will ensure the seamless functioning of our product while supporting feature rollouts as our business continues to flourish.In this dynamic role, you will collaborate closely with our Product, Engineering, Operations, and Trading teams. Your focus will be on execution, data analysis, and troubleshooting in a fast-paced environment.What You’ll DoManage daily product operations and monitor platform performanceFacilitate feature launches, quality assurance, and product releasesTrack metrics and identify issues or trendsInvestigate and resolve platform or market challenges in collaboration with Product and TradingAnalyze user and operational data to promote enhancementsOversee site merchandising and in-product content placementWhat We’re Looking ForMinimum of 2 years in product operations, operations, analytics, or related fieldsProficient in working with data and translating insights into actionable strategiesExcellent communication and problem-solving abilitiesGenuine interest in sports, sports predictions, and scaling startupsAvailability to work in-office with some flexibility in schedulingMust possess authorization to work in the U.S. without requiring sponsorship.

About TransPerfect TransPerfect supports businesses as they grow in the global marketplace. The company delivers services across translation, multicultural marketing, website localization, and legal support. Its technology solutions help clients manage the challenges of international business. Role Overview: Operations Analyst – Corporate Real Estate This Operations Analyst role focuses on corporate real estate within TransPerfect's New York City office. The analyst supports daily operational needs related to facilities, infrastructure, and supplies. The position provides operational insights that inform strategic decisions, including space planning and scenario analysis, to address the organization's real estate requirements worldwide. Main Responsibilities Work with real estate brokers to collect data on available property options. Evaluate lease opportunities and offer recommendations based on analysis. Coordinate property tours with brokers and internal teams, gathering feedback and insights. Prepare executive summaries of findings for senior management review. Create CAD test fits for properties under consideration for leasing. Conduct cost comparisons between options and present results to management. Collaborate with legal teams to finalize lease agreements after negotiations.

Join our dynamic team as a Client Service Manager, where you will play a pivotal role in overseeing daily operations, ensuring adherence to internal protocols, and enhancing team productivity in a thriving wealth management environment. This position entails meticulous transaction management, workflow oversight, and the promotion of a collaborative and accountable team ethos.Key Responsibilities:Facilitate the input and review of financial transactions using Wealthscape and Charles Schwab tools.Oversee daily operational tasks, including the preparation and validation of account opening documentation and ongoing account management.Demonstrate proficiency in establishing Taxable, Retirement, Trust, and Business accounts within Fidelity and Charles Schwab to assist in transaction evaluations.Act as a key liaison between Wealth Teams and custodians, proactively engaging with custodians to resolve issues and ensure precise processing of requests.Delegate responsibilities and support team members to ensure efficient workflow execution.Cultivate a culture of accountability, teamwork, and continuous enhancement within the department.Manage quarterly initiatives, maintain team performance tracking spreadsheets, and supervise the completion of daily tasks by team members.Qualifications:Education: Bachelor’s degree in Business Administration, Operations Management, or a related discipline.Experience: 5-7 years in financial business operations, preferably in a high-growth, fast-paced environment.Skills:Proficiency in Salesforce.Experience with Fidelity (Wealthscape) and Charles Schwab platforms.Strong analytical and problem-solving skills.Excellent project management abilities, with a track record of leading cross-functional teams.Exceptional communication and interpersonal skills to collaborate effectively across all organizational levels.Advanced proficiency in Excel.

The City of New York is seeking a Facilities Operations Analyst for a part-time position focused on improving how municipal facilities are managed. This role centers on reviewing current operational processes and pinpointing opportunities to enhance efficiency. Role overview As a Facilities Operations Analyst, the work involves examining facility operations, assessing workflows, and helping to implement changes that support better practices. The aim is to support the city's efforts in maintaining effective and well-run public spaces. Key responsibilities Analyze existing operational procedures within city facilities Identify areas where improvements can be made Support the rollout of updated processes and best practices Impact Insights and recommendations from this position will influence facility management strategies across New York City, helping to shape the future of municipal operations.

Join our dynamic team at Concourse as a Strategy & Operations Specialist, where you will play a pivotal role in driving strategic initiatives and optimizing operational efficiency. You will collaborate with cross-functional teams to analyze business processes, identify improvement areas, and implement innovative solutions that align with our corporate goals.

About Bridgewater AssociatesBridgewater Associates is a leading asset management firm dedicated to providing unparalleled insights and collaboration for sophisticated institutional investors globally.Our investment methodology is characterized by an unwavering commitment to understanding the complexities of global markets and economies, leveraging advanced technology to validate and implement timeless investment principles.Established in 1975, we are a collective of independent thinkers committed to excellence. By fostering a culture of openness, transparency, and inclusivity, we aim to tackle the most challenging questions in investment strategy, management, and corporate culture.Discover more about Bridgewater on our website.

About UsDorsia stands at the cutting edge of hospitality technology, transforming access to the most sought-after restaurants, events, and experiences worldwide. By integrating innovative technology with the essence of luxury hospitality, we enable our members to obtain exclusive reservations while granting operators unparalleled control, visibility, and opportunities for revenue enhancement.As a rapidly expanding startup, backed by over $50 million from prominent investors including Index Ventures and strategic industry partners like Major Food Group, Groot Hospitality, and Gracious Hospitality, we are on a mission to reshape the global hospitality scene. We are looking for exceptional talent to join us in driving our next growth phase.About the RoleDorsia is in search of a meticulous and service-oriented Client Success Intern to assist our Client Success Managers through Summer 2026. This role is pivotal in delivering an exceptional, proactive client experience from onboarding to ongoing engagement and retention.This position is perfect for individuals passionate about the fusion of hospitality, client experience, and operational excellence. You will thrive on creating streamlined systems, maintaining effective communication, and executing tasks with precision. This internship offers a unique vantage point into the operations of high-performing Client Success teams within a dynamic, high-touch environment and the opportunity to directly influence workflows that keep our clients engaged.What You’ll DoClient Success Support & Relationship ManagementCollaborate with Managers on account management and member-facing content and inventory.Assist in onboarding preparations and follow-through, including materials, timelines, tracking, and next steps.Support client communications through scheduling, reminders, and documentation of recaps.Maintain accurate internal notes and account context to ensure continuity across stakeholders.Client Health & Retention SupportMonitor client activity and flag potential risk signals such as low engagement or unresolved issues.Support retention workflows by tracking open items, ownership, and next steps.Organize client feedback and recurring themes to inform internal prioritization.Operational Excellence & Process ImprovementContribute to the refinement of operational processes to enhance overall efficiency.

About MoabMoab is revolutionizing the equipment dealer and rental industry by developing a state-of-the-art, comprehensive software platform tailored for equipment dealers and rental businesses. This sector is pivotal, contributing significantly to the multi-trillion dollar construction, agriculture, and logistics industries, yet it remains underserved by outdated software solutions that date back to the 1980s and 1990s.Our mission is to unify everyone involved in buying, selling, renting, servicing, or utilizing equipment. We aim to create a modern system-of-record for equipment rental businesses that enhances operational efficiency and drives revenue growth.At Moab, we pride ourselves on our dynamic team of enthusiastic, dedicated professionals. We appreciate team members who are hands-on and also possess the ability to think creatively about the broader vision. We are looking for new colleagues who are excited to collaborate with the team to make a significant impact for our customers and the business. At Moab, you will discover vast opportunities for career advancement, supported by a culture that values merit and prioritizes both individual and team development.About the RoleAs a Data & AI Analyst (Operations), you will play an integral role within our Business Operations team, working at the intersection of customer implementation, internal tooling, and data operations.This hands-on, technical position combines data analysis with product ownership of the internal tools and workflows that drive Moab's operations. You will oversee customer data migrations from SMB to enterprise levels using Moab's Python SDK and API. You will also maintain and enhance our AI-driven internal tools essential for daily operations and customer support. Additionally, you will develop reporting and business intelligence capabilities to provide our team and customers with critical insights.If you thrive on variety, enjoy working across the tech stack, and desire genuine ownership over systems that fuel business operations, this role is ideal for you.