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Client Partner - UK Justice at Version 1 | United Kingdom

Version 1London, Birmingham, Manchester, Newcastle upon Tyne, Edinburgh, Belfast
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Qualifications & ExperienceSignificant experience in a senior client-facing or account leadership role within a technology services or solutions environment. Proven track record of delivering commercial success through revenue retention, account growth, and strategic expansion. Demonstrated expertise in leading pursuits and managing the end-to-end customer lifecycle across delivery, commercial, and technology functions. Experience in the UK Justice market with a solid understanding of procurement frameworks, contracting models, and digital transformation trends. Exceptional stakeholder management and communication skills, capable of influencing senior executives and internal teams. Strong commercial acumen to balance customer success with profitability. Proven experience working with technology partners in the industry.

About the job

We are seeking an accomplished Client Partner to join our leadership team in the UK Justice Sub-Sector. This senior commercial role is pivotal in driving the strategic and financial success of our operations. You will be the primary point of contact for customer relationships, managing contracts, and spearheading revenue performance to ensure delivery excellence, sustain existing run-rate, and foster profitable growth.

As the Client Partner, you will be responsible for maximizing expenditure within existing contracts and leading initiatives for core opportunities, typically under £20M TCV. You will coordinate specialized pursuit teams to tackle major opportunities, working in close collaboration with Account Managers, the Delivery Organisation, Practice Leads, Pre-Sales, and Partner teams to deliver exceptional value to our customers and support Version 1’s growth objectives.

Key Responsibilities

Strategic & Commercial Leadership

  • Oversee the commercial and contractual relationship for assigned accounts to ensure profitable revenue delivery and ongoing growth.
  • Formulate and implement multi-year account strategies aligned with customer objectives and Version 1’s sector goals.
  • Lead pursuits for core opportunities (<£20M TCV) and guide specialized teams for larger, complex opportunities.
  • Ensure account profitability, customer satisfaction (CSAT/NPS), and compliance with commercial targets (Revenue, TCV, Margin).
  • Drive strategic collaborations with Version 1’s partner ecosystem (AWS, Microsoft, Oracle, etc.) to create unique customer value.

Customer Success & Delivery Excellence

  • Collaborate with Senior Delivery Partners to ensure delivery excellence and customer advocacy, recognizing that delivery performance is rooted in the Delivery Organisation.
  • Enable and track delivery-led sales to expand our presence within existing contracts.
  • Establish and maintain executive-level trust, positioning Version 1 as a long-term strategic partner.
  • Actively address any decline in customer confidence or satisfaction, ensuring collaborative and transparent resolution of issues.

Internal Collaboration & Leadership

  • Maintain overall accountability for the account while ensuring joint ownership with delivery counterparts.
  • Direct and enhance the value of account management support to boost engagement, retention, and growth.
  • Coordinating the broader team—including Delivery Organisation, Practices, Pre-Sales, Partners, and commercial specialists—to achieve unified account outcomes.

About Version 1

Version 1 has over 28 years of experience in Technology Services and is trusted by global brands to deliver solutions that enhance customer success. Our expertise empowers clients to navigate the rapidly evolving Digital-First landscape. We cultivate robust partnerships with leading technology companies such as Microsoft, AWS, Oracle, Red Hat, and OutSystems, ensuring our customers receive the highest quality solutions and services. We are proud to be an award-winning employer, demonstrating that our employees are central to Version 1 and our mission:Leading partner for AWS, Microsoft & Oracle in the UK & Ireland3700+ strong, with €350/£300m in revenueRecognized as a Great Place to Work in Ireland & the UK for over 10 yearsBest Workplace for Women in the UK & Ireland by GPTWBest Workplace for Wellbeing in the UK by GPTWOur core values drive our company culture, attracting individuals who share our vision and rewarding their contributions.

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