About the job
We are seeking an accomplished Client Partner to join our leadership team in the UK Justice Sub-Sector. This senior commercial role is pivotal in driving the strategic and financial success of our operations. You will be the primary point of contact for customer relationships, managing contracts, and spearheading revenue performance to ensure delivery excellence, sustain existing run-rate, and foster profitable growth.
As the Client Partner, you will be responsible for maximizing expenditure within existing contracts and leading initiatives for core opportunities, typically under £20M TCV. You will coordinate specialized pursuit teams to tackle major opportunities, working in close collaboration with Account Managers, the Delivery Organisation, Practice Leads, Pre-Sales, and Partner teams to deliver exceptional value to our customers and support Version 1’s growth objectives.
Key Responsibilities
Strategic & Commercial Leadership
- Oversee the commercial and contractual relationship for assigned accounts to ensure profitable revenue delivery and ongoing growth.
- Formulate and implement multi-year account strategies aligned with customer objectives and Version 1’s sector goals.
- Lead pursuits for core opportunities (<£20M TCV) and guide specialized teams for larger, complex opportunities.
- Ensure account profitability, customer satisfaction (CSAT/NPS), and compliance with commercial targets (Revenue, TCV, Margin).
- Drive strategic collaborations with Version 1’s partner ecosystem (AWS, Microsoft, Oracle, etc.) to create unique customer value.
Customer Success & Delivery Excellence
- Collaborate with Senior Delivery Partners to ensure delivery excellence and customer advocacy, recognizing that delivery performance is rooted in the Delivery Organisation.
- Enable and track delivery-led sales to expand our presence within existing contracts.
- Establish and maintain executive-level trust, positioning Version 1 as a long-term strategic partner.
- Actively address any decline in customer confidence or satisfaction, ensuring collaborative and transparent resolution of issues.
Internal Collaboration & Leadership
- Maintain overall accountability for the account while ensuring joint ownership with delivery counterparts.
- Direct and enhance the value of account management support to boost engagement, retention, and growth.
- Coordinating the broader team—including Delivery Organisation, Practices, Pre-Sales, Partners, and commercial specialists—to achieve unified account outcomes.

