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Client Manager

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

To excel in this role, you will need:Experience working with or supporting Central Government, Public Sector, or highly regulated organizations, preferably in digital, data, or technology transformation initiatives. A background in a client-facing role, consulting, strategy, delivery, or business development support, ideally within technology or public sector digital transformation. Experience aiding pre-sales activities and collaborating with delivery and consulting teams to prepare materials, gather inputs, and coordinate next steps. Proven ability to adopt a consultative approach to problem-solving, asking insightful questions, understanding client needs, and assisting in the development of solution options. Excellent communication and stakeholder management skills, with the capacity to engage confidently with a diverse range of internal and external stakeholders. Strong organizational and analytical skills, enabling effective coordination and tracking of initiatives.

About the job

We are seeking driven, collaborative, and commercially astute individuals who possess a deep understanding of facilitating digital, data, and technology transformation within Central Government or the broader Public Sector.

This position is perfect for someone aspiring to evolve into a trusted advisor role, with the potential to transition into Account Director or Client Director responsibilities over time.

Key Responsibilities:

  • Establish and nurture positive working relationships with stakeholders in Central Government organizations, facilitating daily engagement and coordination.
  • Assist clients and internal teams in digital transformation projects, which encompass cloud migrations, target operating models, design-driven solutions, data-centric services, AI, and innovation.
  • Guide customers in recognizing the advantages of transformation and assist them through the initial stages of intricate technology decision-making, escalating issues to senior leadership as necessary.
  • Engage in consultative discussions: collect information, comprehend client challenges, identify needs, and help outline potential solution areas.
  • Contribute to the development of new business opportunities by researching contexts, preparing materials, and collaborating closely with senior Client Directors to assess and advance demand.
  • Support senior Client Directors in preparing for client meetings, QBRs, workshops, and presentations by gathering inputs, drafting documents, and recording actions.
  • Facilitate the customer journey across the account lifecycle by coordinating activities, tracking actions, and aiding in the progression of opportunities towards delivery handover (without managing end-to-end delivery).
  • Participate in account activities by assisting in maintaining plans, preparing summaries, and aiding teams in aligning goals, priorities, and roadmaps — without overseeing account strategy.
  • Engage in customer interactions and stakeholder discussions, supporting senior colleagues and contributing to meetings without independently leading full engagements.
  • Stay updated on emerging digital and technology trends, identifying opportunities to enhance public service delivery in the UK, and sharing insights with the team as appropriate.
  • Exhibit a strong desire for collaboration, learning, and continuously enhancing your understanding of public sector requirements and digital transformation.
  • Communicate effectively and professionally, tailoring your style to different audiences, and contributing to impactful documentation, presentations, and discussions.

About Hitachi Solutions Europe

Hitachi Solutions Europe is a prominent global consultancy specializing in Digital, Data, and Technology solutions. As a Microsoft Inner Circle and Cloud Services partner, we focus on comprehensive transformation initiatives. Our services are designed to be user-centric and accessible, developed by our talented agile teams who leverage the latest technologies. Our expertise encompasses Microsoft Dynamics 365, Power Platform, Azure, Application Modernization, Modern Data Platform, Performance & Analytics, Fraud and Error Management, Grants, User-Centered Design, Accessibility, and Agile DevOps. Join the Hitachi familyWe value collaboration, open communication, and transparency. We emphasize team spirit, cohesion, and appreciation, and through our talented personnel, innovative culture, and technical and business expertise, we deliver transformative outcomes daily. Our commitment to learning and our flat organizational structure are key to our success.

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