Client Success Manager

Join our passionate team at Climate Action as a Client Success Manager, where you will play a crucial role in ensuring our clients achieve their sustainability goals. You will be the primary point of contact for our clients, guiding them through our services and providing exceptional support to help them maximize their impact.

Legal & General seeks a Client Onboarding Manager based in London. This position centers on guiding new clients through each step of the onboarding journey, ensuring they have the support needed to begin using Legal & General’s services effectively. Role overview The Client Onboarding Manager plays a key part in welcoming new clients and helping them transition smoothly into the company’s processes. The goal is to make sure clients understand how to use available services and feel confident from the start. What you will do Support clients as they move through onboarding Help clients get started with Legal & General’s services Work to ensure a smooth and positive introduction for each new client

We are seeking driven, collaborative, and commercially astute individuals who possess a deep understanding of facilitating digital, data, and technology transformation within Central Government or the broader Public Sector.This position is perfect for someone aspiring to evolve into a trusted advisor role, with the potential to transition into Account Director or Client Director responsibilities over time.Key Responsibilities:Establish and nurture positive working relationships with stakeholders in Central Government organizations, facilitating daily engagement and coordination.Assist clients and internal teams in digital transformation projects, which encompass cloud migrations, target operating models, design-driven solutions, data-centric services, AI, and innovation.Guide customers in recognizing the advantages of transformation and assist them through the initial stages of intricate technology decision-making, escalating issues to senior leadership as necessary.Engage in consultative discussions: collect information, comprehend client challenges, identify needs, and help outline potential solution areas.Contribute to the development of new business opportunities by researching contexts, preparing materials, and collaborating closely with senior Client Directors to assess and advance demand.Support senior Client Directors in preparing for client meetings, QBRs, workshops, and presentations by gathering inputs, drafting documents, and recording actions.Facilitate the customer journey across the account lifecycle by coordinating activities, tracking actions, and aiding in the progression of opportunities towards delivery handover (without managing end-to-end delivery).Participate in account activities by assisting in maintaining plans, preparing summaries, and aiding teams in aligning goals, priorities, and roadmaps — without overseeing account strategy.Engage in customer interactions and stakeholder discussions, supporting senior colleagues and contributing to meetings without independently leading full engagements.Stay updated on emerging digital and technology trends, identifying opportunities to enhance public service delivery in the UK, and sharing insights with the team as appropriate.Exhibit a strong desire for collaboration, learning, and continuously enhancing your understanding of public sector requirements and digital transformation.Communicate effectively and professionally, tailoring your style to different audiences, and contributing to impactful documentation, presentations, and discussions.

Role overview The High-End Client Development Manager at Anglo American De Beers Group will be based in London. This position centers on managing and growing relationships with the company’s most prestigious clients. The role involves shaping and executing strategies to engage clients, with a focus on exceeding expectations and delivering strong value. Key responsibilities Develop and deepen relationships with high-value clients by applying strong communication and interpersonal skills. Identify client needs and ensure that company offerings align closely with those requirements. Partner with cross-functional teams to create tailored solutions that enhance client satisfaction and encourage long-term retention. Collaboration Frequent collaboration with teams across the business is essential in this role. The goal is to deliver personalized service and maintain high standards of client care.

About Us:Burson, a proud member of the WPP family, stands as a global leader in communications, dedicated to generating value for clients through enhanced reputation management. Our specialized teams, cutting-edge technologies, and innovative creativity empower brands to redefine their reputation as a strategic advantage, enabling them to lead in today's competitive landscape and beyond. Joining Burson means becoming part of a vibrant, global community of lifelong learners who excel at the forefront of innovation.WPP (LSE/NYSE: WPP) is the trusted growth partner for the world’s foremost brands. We integrate advanced media intelligence and data solutions with world-class creativity and transformative enterprise solutions, all powered by exceptional talent and our pioneering marketing platform, WPP Open. This unified approach helps our clients navigate change, seize opportunities, and achieve transformational growth. For further details, visit WPP.com.To learn more about us, please visit bursonglobal.com and follow us on LinkedIn and Instagram.Role Overview:The Global Client Experience Manager at Burson will be instrumental in driving organic growth across our network, particularly focusing on the Top 50 Global Client Leader program. This role is essential in ensuring that Burson's Client Leaders and teams provide a consistently high-level client experience by coordinating key Burson and WPP initiatives. Responsibilities include managing the annual client satisfaction survey, Vantage, utilizing insights from the Client Pulse Survey, and disseminating best practices across global and regional Client & Growth teams.We are seeking a highly organized, proactive, and relationship-driven team member eager to become a trusted partner to Global Client Leaders and key stakeholders across global and regional platforms. This position is perfect for someone who excels in connecting individuals, simplifying complexity, and unlocking growth potential within a global framework. A global mindset and the ability to foster meaningful connections throughout our network are critical for success in this role.

Ten Group is a global leader in lifestyle management and concierge services. The company blends technology and expertise to deliver memorable experiences for clients around the world. The London office offers a hybrid work model. The Client Account Manager position centers on managing established corporate accounts, primarily in the financial services sector. This role acts as the main point of contact for assigned clients, ensuring daily interactions run smoothly, contracts are fulfilled, and opportunities for commercial growth are identified. Building strong, lasting relationships with stakeholders is a key part of the job. What you will do Act as the primary contact for assigned corporate clients, building trust and long-term relationships with key stakeholders. Develop a deep understanding of each client’s objectives, commercial priorities, and operational context. Lead regular meetings and business reviews, presenting performance insights and actionable recommendations. Ensure that Ten Group consistently meets or exceeds all contractual service commitments. Work toward contract budgets and spot opportunities to grow revenue and profitability within existing accounts. Support upsell efforts through new services, pilot programs, engagement strategies, and marketing campaigns. Use data and insights to inform commercial conversations and influence client decisions. Collaborate with Service Delivery and internal teams to maintain high standards in service delivery. Monitor account performance, addressing issues proactively and professionally. Coordinate client-specific marketing and engagement initiatives, such as mailers and promotional activities. Who this role suits Individuals with strong relationship-building skills and a commercial mindset. Those comfortable working with data and insights to guide discussions and decisions. Professionals seeking to grow into a senior account management position over time. This client-facing position offers the chance to work with leading corporate clients and play a key role in their ongoing success with Ten Group.

Role overview Reach plc is hiring a Key Client Business Manager - Studio to strengthen partnerships with major clients and contribute to ongoing business growth. This position is based in London and offers the chance to work within a busy media organization. What you will do This role focuses on building and maintaining strong relationships with key clients. Expect to play a central part in supporting the company’s commercial objectives and ensuring client satisfaction. Who this role is for Reach plc is looking for sales professionals who are eager to make a visible impact. Experience in media or client management will help in this environment, where collaboration and responsiveness are essential.

Role overview WPP Media is seeking a Client Lead to join the London office. The role centers on managing client accounts and developing long-term relationships. Success in this position means understanding client needs and making sure they are addressed by collaborating with internal teams to maintain high service standards. What you will do Manage a portfolio of client accounts as the primary contact Coordinate with teams to ensure client requirements are fulfilled accurately and on time Contribute to the development of strategies that align with client goals by working with colleagues across different functions Promote client satisfaction and encourage ongoing engagement Location This position is based in London, United Kingdom.

About WPPWPP serves as a trusted growth partner for the world's foremost brands. By integrating cutting-edge media intelligence and data solutions with world-class creativity, next-generation production, transformative enterprise solutions, and expert strategic counsel, we empower our clients to navigate change, seize opportunities, and achieve transformative growth. For further details, visit WPP.com.Planning Manager – Client TeamsAbout WPP MediaWPP is a creative transformation company that harnesses the power of creativity to foster better futures for our people, the planet, our clients, and communities. Learn more at wpp.com.WPP Media represents WPP's global media collective. In an era where media permeates every aspect of life, we unite the finest platforms, talent, and partners to generate limitless growth opportunities.At WPP, we continuously reinvent the future of creativity on an expansive canvas, combining unmatched talent, resources, and skills to offer a cohesive suite of communications, experience, commerce, and technology.In the past decade, we have established a dedicated global client practice with the aim of amplifying WPP's impact for our largest clients by providing tailored teams that align with specific client needs and challenges. This is exemplified by our unique OpenDoor initiative for Amazon.The OpenDoor partnership is a distinctive integration of WPP and Amazon's strengths and visions, creating new possibilities for impact and innovation across all projects.

Job OverviewWe are seeking a dynamic and results-oriented Client Manager to join our team at The Graduate Project Limited, a leading global student marketing and recruitment company situated in the vibrant heart of London. This pivotal role focuses on driving the acquisition and development of client partnerships while achieving key business objectives, including revenue growth and enhanced client satisfaction.Reporting to the Client Director, the Client Manager will be instrumental in executing the commercial strategy, with a particular emphasis on our digital marketing, data, and insights offerings.Key ResponsibilitiesAchieve personal monthly, quarterly, and annual sales targets through the promotion of digital marketing, data, and insights products and services.Enhance client satisfaction and foster strong client relationships.Identify, negotiate, and finalize partnerships with both new and existing clients.Track, assess, and report on client success metrics.Conduct regular client meetings in accordance with our operational model.

What We Do: Electric Car LeasingWhy We Do It: Greener. Fairer. Future.Join us as a Client Onboarding Team Manager in London, where you will lead a talented team dedicated to enhancing our customers' onboarding experience. In this pivotal role, you will guide onboarding executives in delivering a seamless transition for employers adopting our EV salary sacrifice scheme.Your mission will be to craft and refine the onboarding journey for organizations of varying sizes, from small businesses utilizing self-serve options to larger enterprises requiring tailored solutions. By leveraging data, client feedback, and your expertise, you will enhance both the onboarding process and outcomes.This is a dynamic player/manager position where you will oversee a portfolio of projects while actively participating in the business development process, representing the onboarding team. A genuine enthusiasm for leadership and customer experience is essential, complemented by a collaborative mindset and proven skills in data analysis and project management.

About WPP MediaWPP serves as the trusted growth partner for many of the world's leading brands. We leverage exceptional talent, reliable data, and strategic partnerships—driven by our innovative marketing platform, WPP Open—to assist clients in navigating change, seizing opportunities, and achieving transformational growth.WPP Media, WPP's AI-driven media unit, integrates media, data, and partnerships to deliver creative personalization at scale. With WPP Open and powered by Open Intelligence, our clients gain clear insights into the effectiveness of their media investments.For further details, please visit wppmedia.com.Account Manager - Client ServicesAbout T&P – A Leading WPP Media BrandT&P is among the world’s premier full-service creative and media agencies, blending talent and technology to stimulate growth for brands. Established from the merger of The&Partnership and mSix&Partners, T&P provides a comprehensive marketing solution that encompasses content creation and distribution. Supported by WPP and WPP Media, and infused with the entrepreneurial spirit of a partner-led approach, T&P operates across four continents with 45 offices and over $1.2 billion in global billings. As a pioneer, T&P produced the first AI-generated TV advertisement for Lexus in 2018 and continues to harness AI across all outputs. With a skilled workforce of 1,900 trained on WPP’s proprietary AI platform, Creative Studio, T&P is dedicated to delivering enhanced outcomes for clients.Role Summary and ImpactThe Media Account Manager plays a pivotal role within our hub team, serving as the primary contact for European clients and often as the first point of contact for our agency teams throughout Europe.Collaboration with teams from key disciplines such as Communications and Audience Planning, Digital Specialists, Data Visualization and Analysis Experts, as well as Creative Teams is essential to deliver market-leading integrated projects, campaigns, and reports.This role involves independently leading the execution of campaigns and projects, while also working closely with the Account Director and Business Director to ensure the smooth operation of the account, supporting strategic planning and digital teams, as well as pan-European partnerships and market coordination.Efficiency and proactivity are crucial in this role, as you will be instrumental in developing and creating European campaigns and media-focused projects.

INSTANDA builds a no-code platform for the insurance industry, giving carriers the tools to create and manage digital insurance products without writing code. The platform is used by insurers in the UK, US, and beyond, helping them respond to changing market demands. With a team of over 180 professionals across the UK, EMEA, and the US, INSTANDA continues to grow. The Client Delivery team is central to supporting this expanding client base. Find out more about INSTANDA on our website, LinkedIn, Twitter, or YouTube. Role overview The Senior Project Manager for Insurance Client Delivery will join the London-based Client Delivery team. Reporting to a Program Manager, this role manages projects for enterprise insurance clients and requires a practical mindset, technical confidence, and a focus on delivering strong results. What you will do Lead project delivery for enterprise insurance clients, making sure goals are met on schedule and within scope. Serve as a primary contact for client executive stakeholders and internal teams throughout each project. Collaborate with Developers, Designers, Project Managers, Business Analysts, Testers, the Change team, and Leadership to design and deliver solutions that fit INSTANDA’s strategy. Help clients address technology and resource challenges to launch products efficiently using the INSTANDA platform. Encourage agile thinking and support creative problem-solving in project teams. Maintain a delivery-focused approach, always keeping client needs and timelines in view. Requirements Proven experience managing projects for enterprise clients, ideally in insurance or technology. Comfortable working in changing environments and collaborating with cross-functional teams. Hands-on and proactive, with strong technical skills and a focus on client outcomes. Effective at building relationships with both client stakeholders and internal partners. This position is based in London, England, United Kingdom.

Client PartnerLocation: UK - London (expected to be in London as required by team/client)Work where you thrive — fully remote or hybrid from one of our offices, the choice is yours!Department: Client ServicesEmployment Type: PermanentAbout YLD:At YLD, our mission is to empower our clients to advance continuously. We collaborate closely with them to foster the skills and capabilities necessary to outperform their competitors, knowing that our success is intertwined with theirs. We are a collective of inquisitive, skilled individuals dedicated to making YLD a workplace where talented people aspire to grow and flourish.As a remote-first consultancy, we specialize in software engineering, product design, and data analytics. With teams situated in London, Lisbon, and Porto, we craft digital solutions that provide enduring value long after our collaboration concludes.About the Role:Due to our impressive growth, we are thrilled to welcome a new Client Partner to our team.This full-time position involves supporting several clients, engaging with key stakeholders, and learning from our experienced consultants in Agile methodologies. A background in Engineering, Product Design, Delivery, or a related field is advantageous, but we value diverse experiences.Your primary responsibility will be to assist our clients and consultants, ensuring that our partnerships are seamless and productive. Under the guidance of our senior leadership, you will gain insights into our business's strategic direction.This role places a strong emphasis on leading Agile teams, facilitating processes, and providing delivery support to cultivate healthy, high-performing teams.Your Day-to-Day Responsibilities:Establishing partnerships with clients, building trust, and understanding their needs and concerns.Coordinating and inspiring team members while providing leadership and direction, focusing on Agile facilitation (retrospectives, team health checks, continuous improvement).Participating in regular account reviews with clients and serving as the primary contact when issues arise. Providing weekly updates to the broader YLD team.Supporting profitability and performance metrics throughout the engagement, ensuring timely billing and payment processes.Enhancing YLD's reputation within client organizations, contributing ideas for potential improvements.

As a Business Development and Client Relations Manager, you will play a crucial role in supporting the firm's sponsorship team to enhance business development initiatives and ensure client retention. This position involves on-site event support, client engagement opportunities, and potential travel for conferences and client meetings.Key ResponsibilitiesPartner with the senior management team to create and execute strategic plans aimed at achieving annual revenue goals.Oversee and prioritize opportunities to strengthen client relationships and expedite decision-making processes that boost revenue through increased service utilization.Engage in strategic discussions with client account leads weekly to explore opportunities and ensure effective solution sales; provide accurate forecasts based on realistic assessments.Exhibit a comprehensive understanding of the sales process along with product and service value propositions.Maintain and update the CRM database and related applications to ensure the accuracy of all pertinent client and prospect information.Collaborate with the sponsorship sales manager to fulfill requests for proposals/information promptly, accurately, and professionally.Support client interactions on strategic accounts, including facilitating investor meetings, gathering event deliverables, and executing sponsorship agreements.Initiate investor outreach through calls and emails to secure meetings with key prospects of our clients.Schedule, manage, and execute all client and prospect engagements, including preparation and follow-up; participate in client meetings and conference calls on behalf of team managers.Organize and produce essential collateral materials for conferences.

Join Our Team as a Medical Information Client Manager / Team LeadIn the dynamic world of pharmaceutical services, the Medical Information function stands as a crucial interface with customers, ensuring the safe and effective use of our products. This role involves providing timely, scientifically accurate, and evidence-based responses to inquiries from healthcare professionals, patients, caregivers, and payers.As part of the Medical Information Contact Center (MICC) team, you will facilitate client success through comprehensive oversight of assigned accounts. This includes implementation, ongoing management, regular meetings, and touchpoints to ensure deliverables align with expectations including key performance indicators (KPIs) and service levels.Your leadership will be vital as you mentor junior staff, support hiring initiatives, and manage direct reports. Furthermore, you'll engage in various projects to bolster the MICC team’s efforts.This position is office-based, and candidates must possess a valid work permit for the European Union or the UK.

About Iru Iru is an innovative AI-driven security and IT platform that empowers some of the world's fastest-growing companies to protect their users, applications, and devices. Designed for the AI era, Iru seamlessly integrates identity and access management, endpoint security, and compliance automation—streamlining IT and security processes to restore control and efficiency. Supported by leading technology investors, including General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital, Iru secured $100 million in funding from General Catalyst in July 2024, raising the company’s valuation to an impressive $850 million. Our esteemed clientele includes Notion, Cursor, Lovable, Replit, and Mercor, and we proudly collaborate with industry titans such as ServiceNow and AWS. Recognized for our commitment to employee engagement and satisfaction, Iru was listed among Forbes’ America’s Best Startup Employers for 2025.The OpportunityAs a Customer Success Manager at Iru, you will serve as a vital partner to strategic enterprise clients across the EMEA region, facilitating their long-term success and value realization. In this role, you will be a trusted advisor to senior stakeholders, guiding organizations in modernizing their IT and security frameworks through Iru’s comprehensive platform.This position is based in London and follows a hybrid work model, requiring in-office attendance from Tuesday to Thursday.You will oversee intricate, multi-country accounts, playing a pivotal role in enhancing Iru’s reputation throughout the region. Success in this position entails driving client retention and expansion within key accounts while adeptly managing regional complexities and delivering quantifiable business results.

Senior Client PartnerLocation: UK - London (expected presence in London as required by team/client)Choose your ideal work environment — fully remote or hybrid from one of our offices, the decision is yours!Department: Client ServicesEmployment Type: PermanentAbout YLD:At YLD, our mission is to propel our clients forward. We partner with them to develop the skills and capabilities necessary to stay ahead in a competitive landscape, knowing that our success is intrinsically linked to theirs. Our team comprises inquisitive and talented individuals, dedicated to cultivating an environment where exceptional professionals thrive and evolve.As a remote-first consultancy, we specialize in software engineering, product design, and data. Our teams operate across London, Lisbon, and Porto, creating digital solutions that provide lasting value well beyond our engagement.About the role:YLD has experienced significant growth, and we are eager to welcome a new Client Partner to our team.This full-time position involves supporting several clients, collaborating with key stakeholders, and learning from our experienced consultants in the Agile domain. A background in Engineering, Product Design, Delivery, or similar fields is advantageous, but we value diverse experiences.Your primary responsibility will be to support our clients and consultants, ensuring that our engagements are smooth and productive. Under the guidance of our senior leadership, you will gain valuable insights into our business direction and strategy.This role emphasizes Agile team leadership, facilitation, and delivery support, focusing on fostering healthy, high-performing teams.Your day-to-day responsibilities:Manage client engagements throughout their lifecycle, collaborating with Commercial Teams during initial commitments, identifying opportunities, and working with consultant teams to meet client expectations;Develop long-term partnerships with clients and establish trust with key stakeholders to advocate for the best interests of the client;Conduct regular account assessments (weekly, monthly, quarterly) and serve as an escalation point when necessary;Oversee and manage profitability and performance across engagements, aligning with our internal financial targets.

Do you want to find joy in your work and make a significant impact? Are you eager to help shape transformative experiences that redefine how people connect, celebrate, and engage with events?If that resonates with you, then you’ve come to the right place.webook.com is a premier event ticketing and experience platform recognized for its innovation, agile approach, and scalability. With over 2 billion SAR in ticket sales and a commitment to expanding our global reach, we have powered some of the largest events in the region.Position OverviewWe are looking for a dynamic and motivated Client Account Manager (Sports) to cultivate and manage client relationships within the sports sector. This role demands a comprehensive understanding of the webook.com platform, exceptional client management capabilities, and the ability to foster business growth while ensuring seamless daily operations for our sports partners.Key Responsibilities:Develop a thorough understanding of the webook.com platform and product offerings to provide insightful business analysis and support to clients.Manage and optimize event and ticket inventory on the webook.com platform.Design and implement training programs and documentation tailored for clients.Forge and nurture robust relationships with clients to comprehend their unique requirements and deliver exceptional support and training services.Contribute to business growth by monitoring ticket sales across various channels and identifying opportunities to enhance sales and operational efficiency.Deliver client support, ensure effective communication, and manage problem resolution in collaboration with IT, engineering, and other departments.Supervise the processes involved in season ticket renewals and match-day on-sales, ensuring the accuracy of information across all sales channels and being present during on-sales as necessary.Qualifications:Bachelor’s degree in Business, Marketing, Sports Management, or a related field.A minimum of 3 years of experience in account management, client services, or sports operations.Exceptional communication and relationship-building skills.Ability to thrive under pressure during peak sales periods.Strong analytical mindset with experience in data-driven decision-making.Proficient in ticketing systems, CRM tools, and Microsoft Office Suite.Candidates must be eligible to work in the UK.

Who We AreAt The Economist Group (TEG), our mission is to catalyze progress. This commitment unites everyone within our organization, where innovation, independence, and rigor are fundamental to our collective expertise. We empower individuals and organizations to confront and navigate the significant challenges shaping our world. Our analytical prowess, global insights, and evidence-based perspectives equip our clients to understand these transitions and strategically respond.We provide analysis and insights in various formats to subscribers and clients across 170 countries through our four primary businesses: The Economist, Economist Impact, Economist Intelligence, and Economist Education. Each upholds our esteemed global reputation for excellence and integrity.The Economist Group is a premier source of insight and analysis at the intersection of international markets, policy, technology, and society. Within TEG, Economist Impact serves as a thought leader addressing critical global themes, merging our unique capabilities in policy consulting, marketing services, and amplification.Our Global Health practice within Economist Impact delivers independent, specialized evidence synthesis, policy assessment, and strategic analysis for organizations across the healthcare ecosystem. With a rich history of examining the intersection of healthcare and local markets, we empower key decision-makers in industry, government, and NGOs to drive effective engagement and informed decision-making.We are currently seeking a highly motivated Senior Client Partner to join our dedicated health practice. Reporting to the VP Head of Partnerships in Health, this pivotal role will support the ongoing growth of our practice by managing key accounts and nurturing new healthcare clients. This individual will be an essential part of our global team, providing a range of policy, research, and marketing solutions that align with client strategies and promote value in future health systems. Additionally, this role will serve as a trusted advisor to both our clients and internal teams in developing strategic, impactful programs.