Client Experience Resolution & Optimization Manager

DLR Group is a forward-thinking integrated design firm dedicated to enhancing the human experience through innovative design. Our commitment drives our global efforts and motivates our mission to uplift the lives of our clients, communities, and the planet. If this mission resonates with you, you are in the right place.We are excited to announce an opening for a Client Leader to spearhead our Higher Education initiatives in North Carolina. Our hybrid work model allows for a balanced blend of office presence and remote work, promoting flexibility.About Higher Education at DLR GroupAt DLR Group, our Higher Education practice is committed to our societal responsibilities, crafting spaces that prioritize academic growth and social development. We are reshaping the educational landscape, collaborating with clients to establish new standards for learning environments that enrich school communities and foster achievement. Our team leverages evidence-based design to enhance student and educator engagement, ensuring that our designs facilitate effective learning. We understand the rapid pace of technological, social, and cultural transformations and assist educational institutions in navigating these challenges.Position SummaryAs a Client Leader at DLR Group, you will take charge of expanding and nurturing our client relationships and projects within the Higher Education sector across North Carolina and South Carolina. Working within a collaborative design team, you will contribute to the development of transformative buildings that elevate human experiences through design. Your role will involve enhancing our existing portfolio within the Carolinas, identifying new opportunities, and maintaining close communication with clients throughout project lifecycles. DLR Group has recently completed and is engaged in projects at institutions such as UNC Chapel Hill, UNC Charlotte, Clemson, and the University of South Carolina, among others.Key Responsibilities:Oversee project execution, ensuring alignment with budgetary, scheduling, and scope expectations while upholding client satisfaction.Collaborate with the Project Manager on team staffing, roles, and performance feedback for project contributors.

DLR Group is a leading integrated design firm committed to enhancing human experiences through innovative design. Our work spans the globe, driven by our mission to enrich the lives of our clients, communities, and the environment. If this resonates with you, we invite you to explore this opportunity.We are currently seeking a Studio Leader for K-12 Education in our Charlotte, NC office. This role supports a hybrid work model, allowing flexibility between office presence and remote work.About K-12 Education at DLR Group:Our multidisciplinary team, consisting of educators, researchers, anthropologists, planners, architects, engineers, and interior designers, employs evidence-based design to transform educational environments. We assist schools nationwide in adapting to rapid technological, social, and cultural changes, ensuring that educational experiences and outcomes for students are continually enhanced.Position Summary:As the Studio Leader/Client Leader, you will play a vital role in business development, nurturing client relationships, and steering contract negotiations. You will guide clients through our design process while collaborating closely with the project manager to achieve financial success for each project. Throughout the project's duration, you will maintain consistent communication with clients, foster a collaborative work atmosphere, and ensure alignment with both client and DLR Group objectives.Key Responsibilities:Oversee project execution, ensuring adherence to budget, schedule, and scope while meeting client expectations.Collaborate with the Project Manager to manage staffing, responsibilities, and provide performance feedback for project team members.Monitor project milestones and deliverables, ensuring compliance with quality standards and preparing regular status updates.Facilitate and document meetings with staff and clients, coordinating project personnel, vendors, and consultants.Engage in client contract negotiations, manage change requests, and approve modifications to project plans.Contribute to business development efforts by assisting in RFP responses and nurturing client relationships.

DLR Group is a renowned integrated design firm dedicated to enhancing the human experience through innovative design. We are passionate about making a positive impact on our clients, communities, and the planet. If this resonates with you, we invite you to explore this opportunity.Join Our Justice + Civic SectorWe are seeking a dynamic Client Leader to spearhead our Justice + Civic sector, based in either our Charlotte or Durham studios.About Justice + Civic at DLR GroupDLR Group is a nationally recognized leader in Justice + Civic facility planning and design. We partner with municipal, county, state, and federal public-sector clients to deliver exceptional civic, public safety, and justice design solutions that focus on operational excellence, sustainable design, resilience planning, and comprehensive project management. Our Justice + Civic practice is committed to fostering behavioral, environmental, and social betterment, promoting healing, equity, and transformative outcomes for individuals and communities.Position SummaryAs the Client Leader, you will oversee all aspects of project delivery and client relations, driving business development initiatives within the Justice + Civic sector. You will manage project teams, financial performance, and ensure design excellence from project inception through completion. As the primary client contact, you will be instrumental in achieving successful project outcomes that align with both client objectives and our firm's mission.Your Responsibilities Include:Driving business development through RFP responses, client interviews, and contract negotiations.Leading comprehensive project planning, including scheduling, staffing, budgeting, and scope development.Managing relationships with government agencies, public stakeholders, and institutional clients.Overseeing project teams, consultants, and vendors to ensure quality and success.

Join Aya Healthcare, a proud recipient of multiple Top Workplace awards, as our Regional Client Partnership Specialist in Educational Services. This pivotal role requires you to reside in either North or South Carolina, with local travel comprising approximately 80–90% of your time, or 4–5 days per week in the field.As a field leader for Aya Education, you will play a significant role in enhancing our partnerships within school districts throughout the region. Your responsibilities will include developing and nurturing strong district relationships, evaluating comprehensive staffing needs, generating job requests, and identifying opportunities for sustainable workforce solutions.Your week will primarily be spent onsite in schools and district offices, engaging with SPED Directors, HR leaders, SELPA administrators, Principals, and other key decision-makers. You will represent Aya Education in your region, ensuring that districts have access to qualified special education and therapy professionals who contribute to meaningful outcomes for students from early childhood through age 21.

DLR Group is a leading integrated design firm dedicated to enhancing the human experience through innovative design. Our mission is to enrich the lives of our clients, communities, and the planet. If you're passionate about making a meaningful impact, we invite you to explore this opportunity.We are currently searching for a dynamic Business Development Leader to join our K-12 Education sector. This position can be based in either Charlotte or Durham.

As an Account Manager in the Education sector at Red Ventures, you will play a pivotal role in driving the success of our educational partnerships. You will be responsible for developing relationships with clients, managing accounts, and ensuring our partners achieve their goals. If you are passionate about education and have a knack for relationship management, this is the perfect opportunity for you!

As a Shift Leader at our vibrant Downtown Charlotte location, you will take the helm of our bakery operations, guiding your team to success during both day and night shifts. Your exceptional leadership skills will shine as you forecast business trends, ensuring a seamless flow of operations. This role will involve hands-on responsibilities including order preparation, suggestive selling, baking, and direct customer engagement. You will take pride in your contribution to creating a productive and enjoyable atmosphere for both staff and customers alike!Explore our content videos to learn more about us!Who We Are!Insomnia Cookies TimelineCore Values PERKS OF BEING OUR SHIFT LEADER:• Flexible part-time scheduling• Daily Pay (no need to wait for payday; access your earnings daily!)• Paid vacation and sick leave• Interactive training and mentorship programs• Pet insurance for your beloved pets• Job security with a rapidly expanding and reputable brand• Opportunities for advancement and growth• Enjoy a fun and dynamic team atmosphere

Biology Tutor (Contract)Location: RemoteHours: Set Your Own SchedulePay: $25.00/hrJoin Our Team at Learner EducationLearner Education is dedicated to empowering students to achieve their academic aspirations through tailored 1-to-1 online tutoring. We prioritize fostering confidence, understanding, and authentic connections, which we believe are vital for academic excellence. Our passionate tutors provide remote support to students nationwide, adapting to their unique learning needs.Position SummaryWe are on the lookout for skilled and motivated Biology Tutors who can effectively assist learners from middle school through college level. Ideal candidates should also possess the ability to teach additional Science disciplines, including Chemistry, Environmental Science, or general high school science. Proficiency in Math tutoring can enhance your availability for scheduling. This role is entirely remote, offering flexible hours to suit your needs.What We Provide• A flexible remote work environment• Freedom to determine your own hours• Access to high-quality student referrals• A supportive community of fellow tutors for collaboration and professional growth• Opportunities for professional development• Compensation for student cancellations within a 24-hour notice• Tutors retain 100% of their hourly earningsExperience Requirement ClarificationWe seek applicants with direct, professional teaching or tutoring experience. TA experience, peer tutoring, grading roles, SI positions, or lab assistant roles are not applicable for this position.

Join Insomnia Cookies as a Shift Leader, where you will play a pivotal role in ensuring our customers receive the best experience possible. As a Shift Leader, you will oversee daily operations, manage team members, and maintain our high standards of quality and service. Your leadership will be crucial in creating a fun and engaging work environment while driving the success of our store.

As a Shift Leader at our UNCC store, located at 9211 N Tryon St, Charlotte, NC 28262, you will take on the vital role of guiding our bakery operations day or night! Your expertise in anticipating the business flow ensures a successful shift as you "Own the Night" and beyond. Your hands-on approach encompasses order preparation, suggestive selling, baking, and customer interaction, all while fostering a vibrant and productive atmosphere in our store!Explore our engaging content to learn more about us!Who We Are!Insomnia Cookies TimelineCore Values SOME OF OUR SWEET SHIFT LEADER PERKS:• Flexible part-time work schedules• Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)• Paid vacation and sick time off• Interactive training & mentorship• Pet insurance for your furry loved ones• Job stability with a rapidly growing and reputable company• Achievable growth/promotion opportunities• You get to work in a fun, exciting team environment• Employee discount and FREE cookies with every shift!

As a Learning and Educational Specialist at Prosidian Consulting, you will play a pivotal role in enhancing the educational experiences of our clients. You will design, implement, and evaluate innovative learning strategies that foster growth and knowledge retention. Your expertise will contribute to developing customized training programs tailored to meet the diverse needs of various stakeholders.

Join Prosidian Consulting as a Health Education Specialist focusing on Counterintelligence and Insider Threat. We are seeking a dedicated professional to develop and implement health education programs that address critical issues within the organization. You will play a pivotal role in promoting awareness and understanding of counterintelligence strategies and insider threats, ultimately contributing to a safer and more informed workplace.

As the Shift Leader at Insomnia Cookies in our Plaza Midwood location at 1401 Central Ave, you're the driving force behind our bakery operations, day or night! Your role encompasses anticipating business flow during a successful shift and providing hands-on leadership in various tasks, including order building, suggestive selling, baking, and customer engagement. Take pride in contributing to a productive and enjoyable atmosphere at Insomnia Cookies!Explore our content videos to discover more about our culture!Who We Are!Insomnia Cookies TimelineCore Values BENEFITS OF BECOMING A SHIFT LEADER WITH US:• Flexible part-time scheduling• Pay-on-Demand - Get paid daily for your shifts!• Paid vacation and sick leave• Engaging training and mentorship programs• Pet insurance for your furry companions• Stability within a rapidly growing and respected company• Opportunities for career growth and advancement• A fun and dynamic team environment• Employee discounts and complimentary cookies with every shift!

As a Shift Leader at our vibrant South End location at 2116 Hawkins St, Charlotte NC 28203, you embody the spirit of our bakery, whether it’s day or night! Your ability to anticipate business flow during successful shifts allows you to 'Own the Night' and beyond. Your hands-on leadership style will involve everything from building orders and suggestive selling to baking and engaging with customers. You'll take pride in knowing that your leadership contributes to a productive and enjoyable evening for your team and our guests!Explore our content videos to learn more about our culture!Who We Are!Insomnia Cookies TimelineCore Values SOME OF OUR SWEET SHIFT LEADER PERKS:• Flexible part-time work schedules• Pay on Demand (access your earned wages at the end of the day!)• Paid vacation and sick leave• Engaging training & mentorship programs• Pet insurance for your furry companions• Job stability with a rapidly growing and reputable company• Clear growth and promotion opportunities• A fun, exciting team environment• Employee discounts and FREE cookies with every shift! WHAT WILL I DO AS A SHIFT LEADER?• Deliver exceptional customer service and high-quality products to all guests throughout their experience in our bakeries• Support store leadership by maintaining operations during your shift, communicating essential information, monitoring production efficiency, holding the team accountable to company standards, and assisting in training and coaching team members• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie...

Role overview DLR Group seeks a Project Architect for its Charlotte, North Carolina office. The focus is on designing educational spaces that serve both students and educators. The team aims to create learning environments that respond to current needs and anticipate future developments in education. What you will do Lead design and documentation for education sector projects, guiding work from initial concept through completion Collaborate with clients, stakeholders, and internal teams to achieve project objectives Help shape sustainable and forward-thinking learning spaces Uphold strong standards for design quality and technical accuracy Collaboration This role requires regular coordination with multidisciplinary teams. Direct engagement with clients and stakeholders is part of each project phase, ensuring clear communication and alignment from start to finish.

Join Raising Canes as the Regional Leader of Training in Charlotte! In this pivotal role, you will champion the development and implementation of training programs aimed at enhancing employee skills and operational excellence across the region. You will collaborate with various teams to ensure that all training initiatives align with company values and performance goals.

Join a leading CPA and advisory firm that is dedicated to innovation and growth. Aprio boasts 30 offices across the U.S., one in the Philippines, and a diverse team of over 2,100 professionals fluent in more than 60 languages. Our expertise and strategic insight empower clients to navigate the complexities of business with confidence. Experience a vibrant company culture, abundant professional development opportunities, and take the next step in your career with Aprio.Become a part of Aprio's Assurance team as we seek an Audit Leader with extensive manufacturing expertise to enhance our dynamic team.

As a Practice Leader in Equity, Diversity & Inclusion at Prosidian Consulting, you will champion initiatives that promote an inclusive workplace. Your leadership will drive strategic efforts aimed at enhancing diversity across our teams and fostering an environment where every employee feels valued and empowered. You will collaborate with various departments to implement innovative programs, assess organizational culture, and develop metrics to measure progress.

Red Ventures is seeking an experienced and dynamic Director of Human Resources to lead our HR initiatives within the education sector. This pivotal role will be instrumental in shaping our workforce strategy, enhancing employee engagement, and fostering a culture of continuous improvement.The ideal candidate will possess a strong background in human resources management, particularly in the education field, and will be responsible for overseeing talent acquisition, performance management, and employee development programs.