Client Experience Resolution & Optimization Manager

About Judi HealthJudi Health is a pioneering enterprise health technology organization dedicated to transforming healthcare for employers and health plans through a holistic range of innovative solutions, including:Capital Rx, a public benefit corporation specializing in comprehensive pharmacy benefit management (PBM) services for self-insured employers,Judi Health™, which delivers full-service health benefit management solutions to employers, third-party administrators (TPAs), and health plans, andJudi®, the industry's premier proprietary Enterprise Health Platform (EHP) that integrates all claim administration workflows into a single, scalable, and secure platform.At Judi Health, we collaborate with our clients to restore trust in the U.S. healthcare system and establish the necessary infrastructure for the quality care that everyone deserves. Discover more at www.judi.health.Position SummaryThe Client Experience Resolution & Optimization (CERO) Manager is responsible for leading the intake, triage, and resolution process for client-related issues within the Client Services team. This role is vital in establishing governance for intake workflows, ensuring the accurate validation and routing of issues, and promoting consistency in how Client Services addresses and resolves operational challenges. The Manager will collaborate across various teams to streamline processes, minimize manual tasks, and enhance the overall client experience, while also providing mentorship to the CERO Analyst.Position Responsibilities:Develop and oversee a standardized intake and routing process for Client Services issues.Manage the triage, prioritization, and cross-functional coordination of issues.Act as the primary contact for inquiries regarding intake, validation, and routing.Create and maintain standard operating procedures (SOPs), workflows, and documentation for Client Services operations.Establish and track key performance indicators (KPIs) in partnership with internal analytics teams (e.g., intake volumes, turnaround times, quality metrics).Lead initiatives for continuous improvement aimed at simplifying workflows and addressing recurring issues.Collaborate with various teams to identify process gaps and facilitate the implementation of improvements.Coach and mentor the CERO Analyst, supporting their ongoing professional development.

At Compass, we are dedicated to helping individuals find their place in the world. Since our inception in 2012, we have been transforming the real estate landscape with our comprehensive platform that enables residential real estate agents to provide outstanding service to both sellers and buyers.As the Agent Experience Manager, you will be the first point of contact for our clients upon joining Compass, serving as their dedicated account manager from that moment onward. Your role will involve assisting clients in understanding Compass, providing training on our tools and services, addressing marketing inquiries, and much more. Your passion for customer satisfaction and commitment to delivering an exceptional experience will be paramount to your success.Please note: this role is strictly in-office at our Charlotte (South Park) location.At Compass, You Will:Manage a portfolio of high-touch customers, serving as their primary contact for inquiries and issues via phone, email, and face-to-face meetings.Encourage the utilization of Compass technology and services by offering personalized support, strategic insights, and group training sessions.Deliver vital marketing assistance by answering queries, creating materials from templates (such as listing presentations and postcards), and liaising with marketing specialists for more complex requests.Collaborate with the Onboarding team to strategize and implement processes for welcoming new clients to Compass.Contribute to ongoing projects including new office launches, national initiatives, and expansion activities.Work closely with team members and other departments to advocate for agent feedback and inquiries.Act as a mentor to Agent Experience Coordinator(s), assisting with queries and managing escalations.

Join Prosidian Consulting as a Talent Management and Client Fulfillment Manager in Charlotte, NC. In this pivotal role, you will oversee the talent acquisition process while ensuring client satisfaction through effective resource management.

Join our team as a Navis N4 Optimization Consultant where you will leverage your .NET skills to enhance our operational efficiencies. In this role, you will be responsible for optimizing the Navis N4 system, ensuring seamless integration and functionality across our platforms.The ideal candidate will possess strong analytical skills, a deep understanding of the Navis N4 system, and proficiency in .NET programming. You will work closely with cross-functional teams to implement solutions that drive performance improvements and cost savings.

Join our innovative team at stemxpert1 as a Navis N4 Optimization Consultant. We are seeking a talented professional proficient in .NET technologies to enhance our operations and improve system efficiencies. As a key player in our organization, you will be responsible for optimizing the Navis N4 platform, providing expert insights, and implementing best practices to drive results.

Join Coinbase as an Associate Manager of Customer Experience (CX) in AML Compliance, where you will play a pivotal role in ensuring our compliance with anti-money laundering regulations. You will lead a dynamic team dedicated to enhancing customer experience while adhering to regulatory standards. Your insights will help shape our compliance strategy and improve our customer interactions.

As a Client Relations Manager at Prosidian Consulting, you will play a pivotal role in ensuring client satisfaction and fostering strong relationships within our customer service framework. Your responsibilities will include managing client communications, addressing inquiries, and providing solutions that enhance client experiences. You will collaborate with various teams to implement strategies that drive customer engagement and satisfaction.

LPC is seeking a dynamic Project Manager to join our Client Advisory Services Group in Charlotte, NC. This is an exciting opportunity for an individual with a solid background in corporate interiors and construction projects, particularly in tenant improvements and building renovations. The successful candidate will excel at managing multiple projects concurrently while demonstrating a foundational understanding of ground-up development.The ideal candidate will have previous experience with a real estate company, architectural firm, or general contractor. As a Project Manager at LPC, you will oversee the complete lifecycle of projects, from strategic planning through to the operational launch, which includes move management, decommissioning, and project closeout.

Role Overview RES is hiring a Senior Water Quality Client Solutions Manager (WQCSM) to help drive business development and deliver water quality solutions across the Southeast. This position supports sales and project delivery efforts in Tennessee, North Carolina, South Carolina, and Georgia. The role can be based in Raleigh, NC; Charlotte, NC; Athens, GA; Charleston, SC; Brentwood (Nashville), TN; or other Southeast locations. What You Will Do Lead business development for advisory services and design-build water quality projects. Champion RES’ water quality and ecological restoration solutions to clients and prospects throughout the region. Engage with clients in early sales conversations to identify water quality challenges and needs. Coordinate with internal and external project teams to secure contracts and deliver projects. Support proposal writing, project discovery, and conceptual development. Navigate complex sales processes and alternative delivery methods such as design-build or pay-for-performance. Collaborate with the National Water Solutions Team to market watershed-scale integrated delivery projects nationwide. What We Look For Extensive knowledge of water quality regulations and ecological restoration practices. Experience in business development, project development, and project delivery for water quality or related services. Background in integrated or alternative project delivery (such as design-build or pay-for-performance models). Strong skills in proposal development and client engagement. Ability to coordinate across teams and manage complex sales cycles. Intellectual curiosity, adaptability, and a commitment to environmental restoration and sustainability. About Working at RES RES values initiative, integrity, and a strong work ethic. The team thrives on collaboration and open communication, drawing on diverse perspectives to solve challenges. Those who are resilient, adaptable, and eager to learn will find a strong sense of purpose here, working to restore ecosystems and protect natural resources.

Prosidian Consulting is seeking a dedicated and innovative Director of Customer Experience to lead our efforts in enhancing customer satisfaction and engagement. In this key role, you will be responsible for developing strategies that improve our customer service processes and ensure a seamless experience across all touchpoints. You will work closely with cross-functional teams to analyze customer feedback, implement best practices, and drive continuous improvement initiatives.

Join Our Team as a Travel Support Specialist!At destinationknot, we are looking for a dedicated Travel Support Specialist to enhance our client services. In this role, you will play a crucial part in communicating with clients, updating itineraries, and resolving travel-related issues. If you have a passion for problem-solving and delivering exceptional service, this is the ideal opportunity for you to shine.

destinationknot is looking for a Travel Support Specialist to join the Client Services team in Charlotte, North Carolina. This role centers on supporting clients throughout their travel experience. What you will do Manage communications with clients, ensuring questions and requests are handled promptly. Update travel itineraries as needed to reflect changes or preferences. Resolve travel-related issues with a focus on clear solutions and attentive service. What we look for Strong problem-solving skills and attention to detail. Commitment to providing excellent customer service. Ability to communicate clearly and professionally with clients.

Are you passionate about creating a welcoming environment for others? Join us as a Part-Time Customer Experience Specialist at Cottonwood Reserve Apartments in Charlotte, NC! In this dynamic role, you will play a key part in ensuring that both current residents and prospective tenants feel at home within our community. Your cheerful demeanor, effective communication skills, and problem-solving abilities will be essential in delivering an outstanding customer experience that embodies our #HomeAtLast ethos. Apply today! This part-time position requires a flexible schedule, including weekends and evening shifts. Bilingual skills in English and Spanish are a valuable asset! As a Customer Experience Specialist, you will: Utilize your positive attitude, communication skills, and creativity to engage with all visitors. Greet customers, including prospects, residents, and vendors, with a warm smile. Respond promptly and courteously to inquiries from residents and prospects via phone, email, and text. Handle incoming calls and document relevant information accurately. Ensure that apartments are ready for showing and upcoming move-ins daily. Conduct regular walkthroughs of the property, amenities, and vacant apartments to maintain Cottonwood Standards. Be knowledgeable about pricing and available apartment homes, answering questions effectively. Assist in organizing community events and contribute to social media marketing efforts. Manage daily package deliveries in the package room. Maintain communication with community-related vendors and build positive relationships. Embark on a career path with opportunities for future advancement into management roles. Cottonwood Residential is pioneering the industry by being one of the first apartment management companies to offer Self-Guided Tours, revolutionizing the customer experience. We value your innovative spirit, eagerness to learn, and strong work ethic to continuously elevate our community's customer experience. Get ready to help create unforgettable moments for those who visit us because we can't wait to see you welcome customers to their Home at Last!

As a Senior Client Service Representative at Prosidian Consulting, you will play a crucial role in ensuring exceptional client satisfaction. You will be responsible for managing client inquiries, resolving issues, and providing tailored solutions to meet their needs. Your expertise will be pivotal in maintaining long-term relationships with our clients, and you will be a key contributor to our team’s success.

Join Prosidian Consulting as a Senior Client Relations Specialist. In this pivotal role, you will enhance our client service strategy, ensuring exceptional communication and support for our esteemed clients. You will lead initiatives to strengthen relationships, drive client satisfaction, and foster long-term partnerships. Your expertise will be key in identifying client needs and implementing effective solutions.

Join our dynamic team at Alpha Insight Inc. as a Client Service Associate, where you will play a crucial role in delivering exceptional customer experiences. In this position, you will be the first point of contact for our clients, assisting them with inquiries, resolving issues, and ensuring their satisfaction with our services. Your ability to communicate effectively and build strong relationships will be key to your success in this role.Responsibilities include managing client accounts, providing product information, and collaborating with internal teams to enhance service delivery. If you are passionate about client services and eager to develop your career in a supportive environment, we encourage you to apply!

Join our dynamic team as an Entry Level Client Relations Specialist at Prosidian Consulting, where you will play a pivotal role in fostering strong relationships with our clients. This position offers an excellent opportunity for recent graduates looking to start their career in client relations and consulting.As a Client Relations Specialist, you will assist in managing client accounts, addressing inquiries, and providing exceptional service to ensure client satisfaction. You will work closely with our experienced team to gain insights into the consulting industry and develop your professional skills.

Company OverviewAt Palmetto, we are a pioneering clean technology firm dedicated to expediting the shift towards a sustainable energy future. We believe in empowering consumers to have it all through innovative, scalable solutions that simplify the adoption of renewable energy. Our award-winning technology platform supports homeowners, businesses, and entrepreneurs in making environmentally responsible choices without sacrificing value. Operating in both B2B and D2C spaces, we provide comprehensive software, financial products, and services that drive significant environmental impact. Our holistic approach to home electrification places clean energy within everyone's reach.Our employees are our greatest asset. We nurture a culture of internal promotion that emphasizes talent development, career advancement, and work that is driven by purpose. Our extensive benefits package includes unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and much more—ensuring you can have it all both personally and professionally. At Palmetto, we prioritize people, planet, and profit, all backed by a culture that values collaboration, impact, and balance. Join us in our mission to create a brighter, cleaner world.Position LocationThis internship will be conducted in Charlotte, NC.Reporting StructureThe intern will report directly to the Customer Experience Manager.Internship OverviewPalmetto is looking for a driven, analytical, and inquisitive student to join our Customer Experience team for a summer internship. This role offers hands-on experience in analyzing customer and operational data to identify trends, uncover opportunities, and recommend enhancements that elevate the overall customer experience.The intern will collaborate closely with Customer Experience and Operations leaders to assess critical metrics such as CSAT, call volume, contact drivers, and operational performance. This role provides valuable exposure to business operations, data-driven decision-making, and process improvement in a dynamic, mission-oriented environment.This internship is structured to ensure practical development while delivering measurable business value through actionable insights and recommendations.Key ResponsibilitiesThe intern will support the Customer Experience team through project-based tasks and ongoing initiatives. Responsibilities may include:Analyzing CSAT data to identify trends, root causes of customer dissatisfaction, and improvement opportunities.

About the Role A. O. Garcia Agency is looking for a Client Benefits Representative based in Charlotte, North Carolina. This position is fully remote. What You Will Do Respond to client questions about their benefits Deliver prompt, courteous customer service Support clients to make sure their needs are handled professionally and efficiently Work Location Remote (work from home)

DLR Group is a renowned integrated design firm dedicated to enhancing the human experience through innovative design. We are passionate about making a positive impact on our clients, communities, and the planet. If this resonates with you, we invite you to explore this opportunity.Join Our Justice + Civic SectorWe are seeking a dynamic Client Leader to spearhead our Justice + Civic sector, based in either our Charlotte or Durham studios.About Justice + Civic at DLR GroupDLR Group is a nationally recognized leader in Justice + Civic facility planning and design. We partner with municipal, county, state, and federal public-sector clients to deliver exceptional civic, public safety, and justice design solutions that focus on operational excellence, sustainable design, resilience planning, and comprehensive project management. Our Justice + Civic practice is committed to fostering behavioral, environmental, and social betterment, promoting healing, equity, and transformative outcomes for individuals and communities.Position SummaryAs the Client Leader, you will oversee all aspects of project delivery and client relations, driving business development initiatives within the Justice + Civic sector. You will manage project teams, financial performance, and ensure design excellence from project inception through completion. As the primary client contact, you will be instrumental in achieving successful project outcomes that align with both client objectives and our firm's mission.Your Responsibilities Include:Driving business development through RFP responses, client interviews, and contract negotiations.Leading comprehensive project planning, including scheduling, staffing, budgeting, and scope development.Managing relationships with government agencies, public stakeholders, and institutional clients.Overseeing project teams, consultants, and vendors to ensure quality and success.