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Client Director - Life Sciences

ServiceNowNew York
On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

To excel in this role, you should possess:Experience in integrating AI into work processes, particularly in decision-making and problem-solving, utilizing AI-powered tools, automating workflows, and analyzing AI-driven insights. A minimum of 7 years of experience in client management, with a strong focus on aligning account strategies to revenue opportunities. At least 2 years in a Client Director role or equivalent, with proven experience in multi-million-dollar sales solutions and executive-level relationship management. Previous sales experience in domains such as IT Service Management, HR, Security Operations, Customer Service, and IT Operations Management within software or IT sales organizations. A track record of achieving sales targets consistently. Demonstrated ability to lead virtual or matrixed teams effectively. Strong understanding of broad, macro-level business IT needs for prospective clients.

About the job

As a Client Director specializing in Life Sciences, you will spearhead new business initiatives for ServiceNow's largest existing accounts. Your role will encompass overseeing executive relationship management for assigned accounts while leading virtual teams that include Solution Sales, Solution Consulting, Support, and Professional Services. Your mission is to provide exceptional support to our most valued clients.

Key Responsibilities:

  • Deliver strategic leadership and direction to clients, ensuring alignment with their goals.
  • Act as the primary relationship manager between customers and ServiceNow.
  • Collaborate with various ServiceNow solution teams to tailor solutions that drive the customer's strategic outcomes.
  • Manage executive relationships with assigned clients, fostering trust and transparency.
  • Oversee the global development of assigned accounts, ensuring effective deployment of worldwide resources.
  • Cultivate deep, multi-tiered relationships within client organizations, from IT teams to CxO levels.
  • Craft a clear roadmap for building capabilities that enhance the customer experience across both clients and ServiceNow teams.
  • Meet and exceed financial targets set for assigned clients, covering Licenses, Renewals, and Professional Services.

About ServiceNow

Founded in San Diego, California in 2004, ServiceNow has emerged as a global market leader in transforming work through innovative AI-driven technology. Currently serving over 8,100 customers, including 85% of the Fortune 500®, our intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Join us on our mission to make the world work better for everyone.

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