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Client Delivery Lead at Telefónica Tech | London

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

What qualifications and skills do I need?A minimum of 3 years' experience in Data & AI transformation initiatives across at least three of the following areas:Experience in Cloud environments (e.g., Azure, AWS, or GCP)Delivery of data platform modernization programs using medallion architectures via platforms such as Databricks, Snowflake, and Power BIAnalytics StrategyCI/CD and Automation DeliveryTarget Operating Models (TOM)Data Governance (both structured and unstructured)Data Science and AI initiatives (e.g., AI Governance, Databricks Genie, Mosaic AI, LLMs, Co-Pilot)Demonstrated success in client partnership, account leadership, or delivery management roles within a technology services company. Proven track record of managing complex commercial or public sector accounts with revenues exceeding £3 million annually. Exceptional communication and interpersonal skills, with a strong focus on client satisfaction and relationship management.

About the job

THE ROLE

As a Client Delivery Lead (CDL) at Telefónica Tech, you will be a pivotal senior leader in client relations, dedicated to fostering trusted partnerships, driving account expansion, and ensuring seamless delivery outcomes. Positioned at the crossroads of Delivery and Business Development, you will serve as a strategic advisor, collaborating with key client executives to shape their strategies, co-create transformation roadmaps, and leverage Telefónica Tech's comprehensive technology offerings to achieve tangible business results. While this role encompasses all service lines at Telefónica Tech, it particularly emphasizes Data & AI initiatives, often initiating engagements that empower clients to harness data as a strategic asset, modernize their platforms, and derive value through analytics, governance, and automation. This role demands exceptional commercial insight, profound client empathy, and the capability to align strategic vision with operational effectiveness.

Client Partnership & Strategy

  • Establish and cultivate long-lasting, trusted relationships with client executives, influencing decisions at the C-suite and board levels.
  • Formulate and implement a multi-year account strategy that aligns with both client goals and Telefónica Tech’s growth aspirations.
  • Act as a trusted advisor, guiding clients through their digital transformation across Cloud, Data & AI, Cyber Security, and Business Applications.
  • Advocate for the client's interests within Telefónica Tech, ensuring their objectives translate into actionable results.

Sales & Business Development

  • Collaborate with Sales Executives and Service Lines to drive revenue growth and overall profitability.
  • Identify and pursue cross-sell and up-sell opportunities across Telefónica Tech’s practices and service lines.
  • Lead pre-sales solutioning and commercial strategy in conjunction with Sales Executives, Solution Consultants, and Practice Heads/CTOs.
  • Develop compelling, outcome-focused proposals and presentations that clearly articulate client value and measurable impact.
  • Contribute to account growth planning, innovation initiatives, and client referenceability efforts.

Delivery & Execution Oversight

  • Maintain comprehensive accountability for delivery performance and client satisfaction across all projects and services within your accounts.
  • Collaborate with project and service managers to ensure deliverables align with scope, schedule, budget, and quality benchmarks.
  • Facilitate governance forums, such as quarterly business reviews (QBRs) and client steering meetings, to uphold alignment and transparency.
  • Proactively identify and mitigate risks to safeguard both client trust and Telefónica Tech’s financial performance.

Financial & Operational Stewardship

  • Manage financial performance and operational metrics to ensure sustainable account growth.

About Telefónica Tech

Telefónica Tech (a subsidiary of Telefónica Group) stands as a premier NextGen technology solutions provider, boasting a diverse team of over 6,000 highly skilled professionals from more than 60 nationalities. We cater to over 5.5 million customers daily across 175 countries, supported by a global network of leading market partners. Our strategic hubs are located in Spain, Brazil, the UK, and Germany. Telefónica Tech UK&I offers an extensive portfolio of industry-leading services, developing integrated technology solutions to accelerate digital transformation in areas such as Cloud, Data & AI, Enterprise Applications, Workplace Services, and Cyber Security & Networking. Our Values: Open, Trusted, and BoldPartnerships:Microsoft: Recognized as a top 3 service provider, holding Azure Expert Status, and recognized as a Fastrack & Inner Circle PartnerHPE: Platinum Partner – FY23

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