About the job
THE ROLE
As a Client Delivery Lead (CDL) at Telefónica Tech, you will be a pivotal senior leader in client relations, dedicated to fostering trusted partnerships, driving account expansion, and ensuring seamless delivery outcomes. Positioned at the crossroads of Delivery and Business Development, you will serve as a strategic advisor, collaborating with key client executives to shape their strategies, co-create transformation roadmaps, and leverage Telefónica Tech's comprehensive technology offerings to achieve tangible business results. While this role encompasses all service lines at Telefónica Tech, it particularly emphasizes Data & AI initiatives, often initiating engagements that empower clients to harness data as a strategic asset, modernize their platforms, and derive value through analytics, governance, and automation. This role demands exceptional commercial insight, profound client empathy, and the capability to align strategic vision with operational effectiveness.
Client Partnership & Strategy
- Establish and cultivate long-lasting, trusted relationships with client executives, influencing decisions at the C-suite and board levels.
- Formulate and implement a multi-year account strategy that aligns with both client goals and Telefónica Tech’s growth aspirations.
- Act as a trusted advisor, guiding clients through their digital transformation across Cloud, Data & AI, Cyber Security, and Business Applications.
- Advocate for the client's interests within Telefónica Tech, ensuring their objectives translate into actionable results.
Sales & Business Development
- Collaborate with Sales Executives and Service Lines to drive revenue growth and overall profitability.
- Identify and pursue cross-sell and up-sell opportunities across Telefónica Tech’s practices and service lines.
- Lead pre-sales solutioning and commercial strategy in conjunction with Sales Executives, Solution Consultants, and Practice Heads/CTOs.
- Develop compelling, outcome-focused proposals and presentations that clearly articulate client value and measurable impact.
- Contribute to account growth planning, innovation initiatives, and client referenceability efforts.
Delivery & Execution Oversight
- Maintain comprehensive accountability for delivery performance and client satisfaction across all projects and services within your accounts.
- Collaborate with project and service managers to ensure deliverables align with scope, schedule, budget, and quality benchmarks.
- Facilitate governance forums, such as quarterly business reviews (QBRs) and client steering meetings, to uphold alignment and transparency.
- Proactively identify and mitigate risks to safeguard both client trust and Telefónica Tech’s financial performance.
Financial & Operational Stewardship
- Manage financial performance and operational metrics to ensure sustainable account growth.

