About the job
Our Mission
At Datacom, we harness the power of technology to connect people, tackle challenges, create opportunities, and unlock new possibilities for the communities we serve.
Role Overview
The Change Manager is essential in facilitating the transition from Cherwell to ServiceNow at Datacom. This position demands a deep understanding of IT Service Management (ITSM), change leadership, stakeholder engagement, and risk management to promote adoption while minimizing disruption. The Change Manager will also assess and enhance the operating model to improve efficiency, align with industry best practices, and utilize ServiceNow’s capabilities to elevate service delivery.
Work Location
This position can be performed from Auckland, Brisbane, or Melbourne.
Key Responsibilities
Change Leadership & Strategy
- Formulate and implement a change management strategy that aligns with business objectives.
- Identify risks and resistance and develop proactive mitigation plans.
- Establish success metrics to gauge adoption and transformation effectiveness.
Stakeholder Engagement & Communication
- Partner with executives, project teams, IT units, and end-users to guarantee smooth transitions.
- Facilitate workshops, training sessions, and regular updates to address concerns and ensure stakeholder buy-in.
- Create clear communication plans to keep all stakeholders informed.
Process, Operating Model & Technology Transition
- Evaluate the existing operating model and pinpoint optimization opportunities with ServiceNow.
- Collaborate with technical teams to align new ServiceNow workflows with business requirements.
- Propose process enhancements to maximize automation and efficiency.
- Ensure comprehensive process documentation and create reference materials for ongoing optimization.
- Supervise data migration, system integrations, and testing to secure operational continuity.
Training & Adoption
- Develop and execute training programs to equip staff with essential skills.
- Lead user acceptance testing (UAT) and feedback loops to refine the platform post-migration.
- Support continuous improvement initiatives to boost usability and efficiency.

