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Change Manager - AI Transformation

PepperstoneMelbourne, Victoria, AustraliaNew
On-site Full-time

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Key Position Responsibilities:Oversee comprehensive change management initiatives that support Pepperstone’s AI-Native transformation program. Design and implement change strategies to foster the adoption of AI tools, agentic workflows, and AI-enabled operational models across teams. Conduct thorough change impact assessments to evaluate how AI will influence roles, workflows, decision-making, skills, and responsibilities. Work closely with Transformation, Technology, People & Culture, and business leaders to integrate change activities into delivery plans. Create and execute targeted communication strategies that clarify AI initiatives and their implications for all stakeholders. Assist leaders in modeling AI-enabled behaviors and guiding their teams through transitions with confidence. Design and organize AI enablement, training, and capability enhancement activities tailored to adoption needs and maturity levels. Establish and monitor metrics for adoption, engagement, and effectiveness related to AI utilization and value realization. Facilitate workshops, forums, and working sessions to encourage mindset shifts, experimentation, and feedback throughout impacted teams. Proactively identify and address resistance, change fatigue, or adoption risks, implementing early mitigation strategies. Maintain thorough change documentation, including impact assessments, stakeholder maps, readiness plans, communications, and adoption dashboards. Promote a culture of continuous learning, experimentation, and responsible AI use across the organization. Contribute to broader Business Management & Transformation practices, emphasizing governance, delivery cadence, and ongoing improvement.

About the job

Pepperstone is seeking a Change Manager to guide the company’s transition toward becoming an AI-Native organization. This role focuses on driving people-centered change and supporting the adoption of AI-enabled workflows throughout all levels of the business.

Role overview

Working alongside the Transformation Lead, Technology Leaders, People & Culture teams, and other stakeholders, the Change Manager will help turn AI-driven strategies into practical changes in behavior, skills, and mindset. The goal is to embed AI into daily operations, decision-making, and the way outcomes are delivered.

What you will do

  • Promote and support the ongoing integration of AI technology across teams and leaders
  • Ensure employees have the knowledge, confidence, and readiness to use AI tools effectively
  • Translate strategic AI initiatives into practical steps and adoption across the business
  • Bridge the gap between planning, execution, and real-world adoption of AI workflows

Requirements

  • Extensive experience in change management
  • Strong facilitation skills
  • Solid understanding of project management within complex, global organizations

About Pepperstone

Pepperstone is a leading online trading platform that empowers traders with cutting-edge technology and superior customer service. As we embark on a transformative journey towards becoming an AI-Native organization, we are committed to fostering innovation and excellence in the financial services industry.

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