About the job
At Appian, our core values of Intensity and Excellence shape our identity. We uphold high standards in every endeavor, ensuring that our work is executed with precision and quality. Our team embraces challenges with determination and accountability, striving together to achieve outstanding results. Joining Appian means becoming part of a dedicated team committed to tackling ambitious goals collaboratively.
In this newly established position within our Customer Success team, we are excited to launch a vital initiative aimed at investing in and nurturing the professional development of our consultants.
This role offers a unique opportunity to design a transformative program that significantly impacts our consultants' careers while ensuring operational excellence in Customer Success. We seek an individual who can proactively mentor and empower consultants to enhance their skills while aligning talent strategies with organizational objectives.
This position is based at our APJ headquarters in Sydney. Appian thrives on a culture of in-person collaboration, which we believe is essential for our success. Employees in this role are expected to work in the office five days a week, fostering collaboration and enabling us to celebrate our achievements together with exceptional colleagues.
Key Responsibilities:
- Establish frameworks, processes, documentation, and guidelines to define this role within the Customer Success team.
- Lead the development and implementation of the Career Management program, promoting consultants' professional growth, skill development, and career advancement.
- Act as a trusted advisor for consultants, providing guidance and facilitating career progression, performance evaluation, and constructive feedback.
- Support consultants in their learning and development journeys, recommending training and engagement opportunities to advance their careers.
- Drive engagement through regular interactions with consultants and collaboration with internal stakeholders.
- Oversee and enhance systems and processes to attract, evaluate, and retain top talent.
- Collaborate closely with global Customer Success leaders to align talent initiatives with regional objectives and metrics.
