About the job
Luminis Health is hiring a full-time Care Management Assistant in Annapolis, MD. This position supports the Care Management team by handling key administrative tasks that help patients move smoothly through the healthcare system. The assistant works closely with Care Managers and Social Workers to ensure timely care, accurate documentation, and effective communication between patients, providers, and facilities.
Main Responsibilities
- Transmit patient documentation for referrals using a web-based system as directed by Care Managers or Social Workers. Confirm that receiving facilities have all required information and relay any requests for additional details or authorizations.
- Prepare, finalize, and distribute facility transfer packets. Identify and follow up on missing documents to complete the packets.
- Arrange patient transportation, including ambulance and wheelchair van services, for transfers to facilities or home. Document patient transportation preferences in the electronic medical record.
- Communicate with post-acute facility liaisons, home care providers, and DME suppliers. Notify Care Managers or Social Workers about any concerns or delays in patient placement or supply delivery after discharge.
- Apply problem-solving skills to prevent or address delays, such as late transportation, by collaborating with Care Managers, Social Workers, or other staff as needed.
- Deliver required patient notification letters (such as Notice of Observation Status, MOON, Important Message from Medicare) and obtain signatures for upload to the electronic record.
- Help obtain authorizations for patient transitions to the next level of care, including home, rehabilitation facilities, transportation, and DME.
- Provide general clerical and administrative support to the Care Management staff to facilitate timely transfers and discharges.
- Build and maintain strong working relationships with Care Managers, Social Workers, Utilization Review Nurses, and administrative staff to support discharge planning.
- Assist with other Care Management administrative functions as needed.

