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Call Center Team Leader

VegrowBengaluru
On-site Full-time

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Experience Level

Manager

Qualifications

The ideal candidate should possess a strong desire to work collaboratively and be driven by personal and team growth. To excel in this role, you must:Hold a B. Sc in Agriculture with at least 2 years of relevant experience. Demonstrate proficiency in Excel. Exhibit fairness, empathy, and authenticity in leadership. Be a proactive team player with excellent decision-making abilities and the power to influence others. Possess strong communication skills, capable of bridging global perspectives with local realities. View challenges as opportunities for growth.

About the job

As a Call Center Team Leader, you will oversee daily operations, ensuring the team meets performance standards and delivers exceptional customer service. Your responsibilities will include training new employees, evaluating team performance, actively seeking feedback, and resolving any issues that arise. You will motivate your team, create reports based on business requirements, and identify business needs to develop and implement relevant projects.

About Vegrow

Vegrow is a leading tech platform in the fresh fruits and vegetables sector, addressing a market size of $43 billion. We partner with farmers to aggregate supply and connect them with organized and semi-organized demand. Our mission is to create value at the farm level, enhancing land utilization and simplifying farming processes. With partnerships involving over 500 farmers and a presence across India, Vegrow markets fresh produce to more than 100 customers, including modern trade exporters and wholesalers. Our commitment is to empower farmers through efficient matchmaking, ensuring they can 'Produce the buy' effectively.

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