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Call Center Executive at Meraki Education | Dubai

Meraki EducationDubai, Dubai, United Arab Emirates
On-site Full-time

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Experience Level

Entry Level

Qualifications

Requirements: A Bachelor's degree is required. Previous experience in customer service or a call center is beneficial but not mandatory. Exceptional English communication skills. Strong active listening and problem-solving capabilities. Ability to maintain composure under pressure and manage challenging interactions with parents. Basic computer skills and familiarity with MS Office and CRM tools. Willingness to work flexible shifts in an international setting.

About the job

Join the dynamic team at Meraki Education as a Call Center Executive! We are on the lookout for motivated and customer-focused individuals to enhance our call center operations. In this role, you will manage both inbound and outbound communications, supporting families interested in enrolling their children in our esteemed institution. You will address inquiries, resolve concerns, and ensure a high level of satisfaction among parents, all while adhering to our established policies and procedures.

Key Responsibilities:

  • Professionally respond to inbound calls from prospective families.
  • Conduct outbound calls to generate new leads and follow up with existing parents, gathering valuable feedback.
  • Handle inquiries, complaints, and requests with precision and empathy.
  • Provide comprehensive information regarding our school, its admission processes, and upcoming events.
  • Maintain accurate records of all interactions within our CRM system.
  • Escalate complex issues to senior team members and direct cases to the appropriate departments based on history.
  • Meet or exceed daily, weekly, and monthly performance targets for call handling.
  • Exhibit a positive, professional demeanor in all customer interactions.
  • Adhere to call scripts, quality standards, and compliance regulations.

About Meraki Education

Meraki Education is dedicated to providing a nurturing and engaging learning environment for students and their families. Our team is passionate about education and committed to ensuring that every family receives personalized support throughout the admission process.

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