Call Center Executive at Meraki Education | Dubai

Join the dynamic team at Meraki Education as a Call Center Executive! We are on the lookout for motivated and customer-focused individuals to enhance our call center operations. In this role, you will manage both inbound and outbound communications, supporting families interested in enrolling their children in our esteemed institution. You will address inquiries, resolve concerns, and ensure a high level of satisfaction among parents, all while adhering to our established policies and procedures.Key Responsibilities: Professionally respond to inbound calls from prospective families. Conduct outbound calls to generate new leads and follow up with existing parents, gathering valuable feedback. Handle inquiries, complaints, and requests with precision and empathy. Provide comprehensive information regarding our school, its admission processes, and upcoming events. Maintain accurate records of all interactions within our CRM system. Escalate complex issues to senior team members and direct cases to the appropriate departments based on history. Meet or exceed daily, weekly, and monthly performance targets for call handling. Exhibit a positive, professional demeanor in all customer interactions. Adhere to call scripts, quality standards, and compliance regulations.

Join First Abu Dhabi Bank as a Call Center Executive in Dubai, where you will play a vital role in delivering exceptional customer service. This Emiratized position is designed for candidates who are passionate about assisting clients and enhancing their banking experience. You will be responsible for handling customer inquiries, resolving issues, and providing accurate information about our banking products and services.

Job Summary:Meraki Developers is actively looking for a dynamic and experienced CRM Manager to oversee and enhance our post-sales operations, client engagement, legal coordination, and collections for our real estate projects in Dubai. The successful candidate will possess extensive knowledge of the Dubai real estate landscape, be well-versed in local regulations (DLD, RERA), and exhibit expertise in utilizing CRM platforms such as Bitrix or equivalent systems. This critical role ensures that our clients experience a seamless journey from booking through to handover.Key Responsibilities:Team Management & OperationsLead, mentor, and manage a team of CRM executives to deliver exceptional customer interactions.Delegate tasks, assess performance, and apply best practices to enhance client engagement.Boost efficiency through consistent performance evaluations and training sessions.Client Relationship ManagementAct as the primary point of contact for high-value clients post-booking.Provide timely, professional, and personalized responses to client inquiries, concerns, and service requests.Ensure high levels of client satisfaction throughout the customer lifecycle.Post-Sales OperationsOversee complete post-sales activities: welcome calls, documentation, payment plan coordination, agreement management, and handover preparations.Work closely with Sales, Projects, Finance, and Legal teams to guarantee smooth post-sales processes and timely property handovers.Legal Coordination & DocumentationSupervise the accurate and prompt creation of client documentation (Allotment Letters, SPAs, Receipts, etc.).Collaborate with the Legal team regarding Dubai-specific regulations, ensuring compliance with RERA and DLD requirements.Address and manage client legal inquiries in conjunction with the legal department.Collections & Payment Follow-UpsEnsure collections are performed timely according to established payment schedules.Proactively manage overdue payments and implement defaulter escalation processes.Prepare regular collection reports and management information systems for internal visibility.Handover & PossessionOversee the complete handover process in collaboration with engineering and facility teams.Schedule pre-possession inspections, ensure resolution of snag lists, and organize handover appointments.Maintain comprehensive possession documentation and gather client feedback reports.

Role Overview:The Business Development Manager plays a pivotal role in enhancing, activating, and sustaining strategic alliances with real estate brokerage partners both locally and internationally. This position is dedicated to driving indirect sales performance, fostering broker loyalty, and guaranteeing continuous engagement and education across all partner networks to meet the company's sales objectives.Primary Responsibilities:Broker Network Expansion: Identify, onboard, and cultivate relationships with new brokerage partners in strategic markets.Activation & Engagement: Organize and execute broker meetings, events, roadshows, and training sessions to boost awareness and motivation.Performance Monitoring: Track partner performance, maintain broker activity dashboards, and implement structured incentive programs.Communication & Support: Act as the primary liaison between brokers and internal sales/marketing teams, ensuring timely updates on inventory, pricing, and promotional offers.Cross-Department Coordination: Collaborate with marketing, CRM, and finance teams to streamline partner communication, payout processes, and reporting.Digital Enablement: Encourage the use of broker portals, CRM access, and digital tools for deal submissions, inventory checks, and lead tracking.Compliance & Documentation: Ensure all broker registrations, NDAs, and agreements are current and correctly documented.Key Performance Indicators (KPIs):Monthly and quarterly broker-driven sales volume.Number of active brokers and repeat contributors.Event ROI – conversion ratio from activated brokers to actual deals.Broker satisfaction and retention scores.Timeliness of reporting and communication efficiency.

Position: 24/7 On-Call Driver / Chauffeur – Dubai, UAEJoin our dynamic team at Capitex, where we are seeking a dependable and skilled Driver/Chauffeur to provide exceptional transportation services in Dubai. This full-time role demands complete availability, as you will be on standby 24/7 to transport clients as required. Ideal candidates will possess a valid UAE driving license and visa, along with demonstrable experience in a similar role within the UAE.

As a dedicated educator, you will oversee and manage one of the kindergarten groups in collaboration with an assistant.As a German-speaking educator, you will be responsible for imparting the German language and culture across seven educational areas: language, motor skills, music, mathematics, natural sciences, social, and creative development.Alongside your assistant, you will create educational offerings and monthly plans, assess children's individual developmental stages through a standardized observation method, and devise corresponding support measures.You will participate in regular team meetings and ensure the continuous implementation of the Thuringian Education Plan, adhering to local regulations and guidelines.This is a full-time position of 40 hours per week; depending on the schedule, you may also be responsible for other children in the afternoon program.You will create a child-centered learning and living environment that aligns with the interests, needs, and strengths of the children.Implement a participatory approach that actively involves children in decision-making and enhances their sense of self-efficacy.Demonstrate a sensitive and appreciative approach to cultural diversity and interculturality.Observe, document, and reflect on developmental processes.Engage in close and trusting collaboration within a multidisciplinary team.Foster constructive collaboration and respectful communication with parents.Actively contribute to the ongoing development of the kindergarten's educational quality.

The Meraki Group is on the lookout for a highly efficient and detail-oriented Office Administrator to enhance our operational capabilities and ensure seamless office management. The successful candidate will handle a variety of administrative duties, provide support to staff, and contribute to the overall efficiency of our office environment.Key Responsibilities:1. Timekeeping & Attendance:Monitor and document daily attendance for all staff and workers.Compile and submit monthly attendance and overtime reports.Collaborate with HR and Payroll to ensure accurate salary processing.2. Bookkeeping & Documentation:Manage petty cash records, vouchers, and expense reports.Assist in organizing financial and administrative records efficiently.Support vendor invoice tracking and payment submissions.3. Data Management:Keep administrative databases, staff records, and files up to date.Ensure systematic documentation, filing, and retrieval of information.Draft reports, letters, and internal communications as needed.4. Labor Camp Management:Oversee cleanliness, maintenance, and safety in labor accommodations.Coordinate room allocations, maintenance requests, and inspections.Ensure compliance with health, safety, and welfare regulations.5. Trade Test & Recruitment Support:Arrange trade test schedules and manage logistics.Maintain candidate data and evaluation records.Support HR in onboarding and document collection processes.6. Utility Bills & Payments:Oversee management and tracking of company utility bills (electricity, water, telecom, etc.).Ensure timely payments to prevent service interruptions.Maintain records of payment receipts and billing cycles.7. HR Coordination:Assist HR with employee documentation, leave management, and renewals.Help coordinate medicals, visa processing, and insurance renewals.Address general employee queries and provide administrative support.

Join Meraki Group as a skilled and driven Facade Design Draftsman, where your expertise will be pivotal in transforming intricate design ideas into comprehensive drawings and specifications for cutting-edge facade projects. Collaborate closely with architects and engineers to ensure that designs are precise, feasible, and in line with industry standards while meeting project timelines.Key Responsibilities Produce detailed construction drawings and specifications for facade systems utilizing advanced CAD software. Work in tandem with the creative team to innovate and implement functional facade solutions. Examine architectural and engineering plans for alignment with design objectives. Engage in project meetings to contribute insights on design elements and technical specifics. Revise designs based on stakeholder feedback and requirements. Maintain a repository of detailed drawings and documentation for future projects. Stay updated on emerging trends and technologies in facade design and drafting.

Join the innovative design team at Meraki Group as a Facade Design Draftsman. In this dynamic role, you will be instrumental in developing comprehensive design plans and specifications for premium façade systems. Collaborating with architects and engineers, you will ensure that all designs meet project goals and adhere to industry standards.Key Responsibilities:Create precise 2D and 3D façade drawings utilizing CAD software.Work in tandem with multidisciplinary teams to integrate architectural, structural, and MEP insights into façade designs.Analyze project requirements and transform them into efficient design solutions.Deliver design presentations and offer technical assistance to project teams and clients.Keep meticulous project documentation and relay updates to stakeholders.Remain informed on the latest advancements in façade design technology and materials.

Role Overview Meraki Global is hiring a Safety Officer in Dubai. This role focuses on maintaining a safe and compliant workplace for all staff and visitors. What You Will Do Oversee and enforce safety protocols across the organization Conduct regular site inspections to identify potential hazards Implement and coordinate safety training sessions for employees Support a workplace culture that prioritizes safety and compliance Location Dubai, United Arab Emirates

Join the dynamic team at Meraki Group as an Assistant Production Manager specializing in Facade. We are looking for a highly organized and motivated individual to assist our Production Manager in managing the daily operations of our production processes. In this pivotal role, you will ensure that workflows are effectively coordinated, resources are managed efficiently, and production targets are achieved without compromising on quality.Key ResponsibilitiesSupport in planning and scheduling production activities to enhance workflow and productivity.Oversee production processes, ensuring compliance with safety and quality regulations.Assist in the allocation of resources and management of inventory.Collaborate with various departments to guarantee the timely availability of materials and equipment.Help in training and supervising production staff, providing necessary guidance and support.Identify opportunities for process improvements to boost efficiency and minimize waste.Prepare detailed reports on production performance and contribute to strategic planning initiatives.

Join Meraki Group as a dynamic and innovative BIM Engineer specializing in Facade Engineering. We are seeking a talented professional with a robust technical foundation in Building Information Modeling (BIM) and a keen interest in facade design. In this role, you will collaborate closely with architects, structural engineers, and construction teams to create precise and efficient BIM models that drive project success.Key Responsibilities Design and maintain intricate BIM models for facade systems, ensuring compliance with project specifications and industry standards. Work collaboratively with multidisciplinary teams to seamlessly integrate facade design into the broader building framework. Perform clash detection and proactively address potential design conflicts to prevent issues during construction. Develop and enforce BIM standards and protocols pertinent to facade engineering. Provide expert technical support and guidance to team members regarding BIM processes and tools. Engage in design reviews, offering insights on constructability and performance metrics of facade systems. Stay abreast of industry trends and advancements in BIM and facade technologies.

Join Meraki Group as a skilled Contract Administrator and take charge of managing contract administration for our civil contracting projects. This essential role involves ensuring that all contracts comply with legal standards, project specifications, and corporate policies while fostering effective communication among all stakeholders.Key Responsibilities: Draft, review, and negotiate contracts with clients, suppliers, and subcontractors, ensuring all terms are compliant and favorable. Oversee contract performance, identifying potential risks and implementing mitigation strategies to ensure adherence to terms and conditions. Maintain thorough project documentation, including correspondence, change orders, and claims management. Collaborate with project managers and legal teams to resolve contract-related issues and draft necessary amendments. Facilitate stakeholder communication to resolve disputes and ensure seamless contract execution. Conduct regular audits of contract documentation and compliance with company policies. Assist in preparing project reports related to contract status, changes, and claims. Provide training and guidance on contract administration to project teams. Stay informed on industry regulations, procurement standards, and best practices in contract management.

Join the Meraki Group as a Façade Project Engineer and become an integral part of our innovative team. You will take charge of managing and orchestrating all facets of façade projects, ensuring they are carried out effectively, within timelines, and aligned with design specifications. Your role will involve close collaboration with architects, contractors, and project stakeholders to deliver exceptional façade solutions while upholding safety and quality standards.Key ResponsibilitiesSupervise the design, fabrication, and installation of façade systems, guaranteeing adherence to project specifications and industry regulations.Work in tandem with design teams to create and assess technical drawings and shop drawings pertinent to façade systems.Perform site inspections and facilitate coordination meetings to ensure timely advancement and address any site-related challenges.Oversee project schedules, budgets, and resource management, while identifying and mitigating potential risks.Collaborate with subcontractors and suppliers to ensure timely availability and delivery of materials.Generate and submit progress reports and documentation to project management.Ensure compliance with health, safety, and environmental regulations throughout the façade installation process.

Roles & Responsibilities:1. Brand Development:• Shape and oversee the brand's overall identity along with project-specific branding initiatives.• Ensure uniform messaging across print, digital, and event platforms.2. Marketing Budget Oversight:• Create and monitor the marketing budget to optimize resources and achieve strategic objectives.• Evaluate the return on investment for offline and integrated marketing campaigns.3. Market Analysis and Strategic Collaboration:• Keep abreast of market trends, consumer preferences, and competitor actions.• Work closely with the sales team to gather insights and refine promotional strategies.4. Media Strategy and Partnerships:• Plan and execute media purchases across print, digital, and outdoor channels to maximize outreach.• Negotiate and manage vendor relationships for efficient cost management and timely delivery.• Identify and leverage high-value sponsorship opportunities that align with brand objectives to boost visibility and engagement.5. Event Coordination:• Organize and manage pivotal events such as property launches, open houses, broker meetings, training sessions, and client appreciation events.• Ensure effective vendor management and logistical coordination for events.6. Public Relations Management:• Develop and sustain relationships with media outlets; oversee press releases for new launches and significant milestones.• Manage influencer partnerships and promote thought leadership initiatives.• Submit and track entries for industry awards and recognitions.7. Customer Experience Optimization:• Analyze and personalize customer experiences throughout the inquiry process in show galleries and sales environments.• Develop customized sales kits and scripts for buyers and partners.• Curate meaningful gifts and promotional items for brokers and partners during key events.8. Compliance and Permissions:• Secure necessary approvals from Trakheesi for event activations and marketing efforts, ensuring adherence to regulatory standards.

Position Title: Structural Engineer - FacadeJoin Meraki Group as an enthusiastic and skilled Structural Engineer - Facade with an immediate start. In this pivotal role, you will contribute to the design and engineering of diverse facade systems, ensuring both structural integrity and aesthetic value.Key Responsibilities:Design and assess facade systems, including curtain walls, cladding, and glazing, in compliance with relevant codes and standards.Generate detailed design calculations, specifications, and drawings for facade elements.Collaborate with architects, contractors, and clients to address design challenges.Conduct site inspections during installation to ensure adherence to specifications and quality standards.Review and validate material submissions and facade system designs.Maintain effective communication with project teams regarding design and installation updates.Stay informed on advancements in facade materials and engineering methodologies to optimize project results.Why Choose Meraki Group?Become part of a vibrant team that values innovative solutions, professionalism, and personal growth. At Meraki Group, you will engage in challenging projects that enhance your expertise in the construction industry.

Position Title: Structural Engineer - FaçadeWe are seeking a talented Structural Engineer - Façade to join our dynamic team at Meraki Group immediately. The ideal candidate will be tasked with the design and engineering of façade systems for diverse projects, ensuring they meet aesthetic, safety, and performance standards while maintaining structural integrity.Key Responsibilities:Design and analyze façade systems including curtain walls, cladding, and glazing, ensuring compliance with both local and international standards.Prepare comprehensive design calculations, specifications, and shop drawings for façade components.Conduct site inspections and collaborate with architects, clients, and contractors to effectively resolve design challenges.Supervise the installation of façade systems to ensure adherence to design specifications and quality benchmarks.Review and approve materials and product submissions for façade assemblies.Coordinate with the project management team to provide timely updates on façade design and installation progress.Stay abreast of industry trends, materials, and technologies pertinent to façade engineering and design.Why Work at Meraki?Join a forward-thinking company that champions innovation, growth, and excellence in the construction sector. At Meraki, you'll engage in exciting projects and be part of a team that prioritizes creativity, collaboration, and integrity.

Main Duties and Responsibilities:Proactively seek out, assess, solicit, sell, and confirm business opportunities to achieve individual targets and contribute to the overall profit objectives.Engage in telephone and face-to-face sales interactions with accounts, ensuring timely follow-ups with relevant actions to support these engagements.Negotiate effectively with clients to maximize revenue and profit potential while meeting their needs.Utilize various sales tools provided by the company and adhere to all Palazzo Versace standards.Exhibit comprehensive product knowledge when communicating with customers.Maintain an in-depth understanding of the competitive landscape.Participate in sales meetings and industry organizations to represent the hotel and the brand effectively.Follow up on confirmed events, detailing group bookings while ensuring organized and documented processes.Create Banquet Event Orders (BEOs), Group Resumes, and Rooming Lists.Coordinate special events, promotions, and publicity activities as assigned.Plan activities in advance, ensuring all event details are communicated promptly and accurately.

Join Meraki Group as a dedicated and experienced Façade Project Manager, responsible for overseeing façade projects from initial concept to final completion. This pivotal role ensures that all projects are executed on schedule, within scope, and adhere to budget constraints. The Façade Project Manager will collaborate closely with clients, architects, and subcontractors to deliver cutting-edge and sustainable façade solutions that uphold the highest standards of quality.Key Responsibilities Formulate comprehensive project plans and facilitate project meetings to align with client goals. Manage project timelines, budgets, and resource allocation to guarantee effective and efficient project delivery. Steer the design development phase in partnership with architects and engineering teams to maintain design integrity. Foster relationships with essential stakeholders, ensuring seamless communication throughout the project lifecycle. Track and report on project progress, proactively identifying and addressing potential challenges. Ensure adherence to safety regulations, quality benchmarks, and company policies on-site. Conduct routine site inspections to evaluate progress and guide site teams, contractors, and suppliers.

Join Meraki Group as a dedicated and detail-oriented Façade Site Engineer, where you will play a critical role in overseeing the installation of high-quality façade systems at various project sites. Your expertise will ensure that all work adheres to the highest standards of quality and safety. Collaborate closely with project managers, subcontractors, and installation teams to ensure the successful execution of façade projects, making a significant impact in our growing organization.Key Responsibilities Supervise and manage on-site façade system installations, ensuring compliance with design specifications and quality standards. Conduct regular site inspections to monitor progress, identify potential issues, and implement effective corrective actions. Coordinate subcontractor and laborer activities to facilitate seamless façade installation. Review and interpret architectural and engineering drawings to ensure accurate installation of façade components. Uphold health, safety, and environmental regulations consistently on-site. Prepare daily reports detailing progress, challenges, and solutions for project management. Act as a liaison between site personnel and project management to communicate updates and resolve concerns.