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Business Process Analyst at Arete Technologies, Inc. | Richmond

On-site Contract

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Experience Level

Mid to Senior

Qualifications

Local candidates are preferred for this role, as we seek professionals who can contribute to our collaborative environment.

About the job

Are you ready to play a crucial role in revolutionizing the tort claims process? As a Business Process Analyst at Arete Technologies, Inc., you will assist in the implementation of a cutting-edge system aimed at re-engineering existing tort claims workflows. Your responsibilities will include supporting change management initiatives, conducting system testing, facilitating User Acceptance Testing (UAT), and developing comprehensive training programs.

In collaboration with our tort claims team, you will review essential documentation to familiarize yourself with the tort claims process and proposed system enhancements. Key responsibilities include:

  • Assessing training needs and coordinating logistical planning across the agency.
  • Participating in future Sprint Demos and engaging in testing activities.
  • Working closely with stakeholder testers during the testing phase to address questions and troubleshoot issues.
  • Reviewing and testing job aids to ensure usability.
  • Assisting in training all users effectively.
  • Contributing to UAT testing to enhance your understanding of the system, which will aid in the final development and review of training materials, job aids, and customer service scripts.

About Arete Technologies, Inc.

Arete Technologies, Inc. is a leader in innovative consulting and outsourcing services, dedicated to bridging the gap between organizational needs and effective solutions. We pride ourselves on delivering exceptional services and cost-effective solutions that drive success for our clients. Our commitment to understanding the evolving business landscape enables us to provide world-class services that promote organizational growth while ensuring a balanced work-life environment. With over 30 years of expertise in IT consulting and staffing, our team is uniquely equipped to address the full spectrum of workforce needs, operating on a 24/7 basis to deliver affordable solutions tailored to your business.

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