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Business Operations Manager - People & Systems

On-site Full-time

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Experience Level

Manager

Qualifications

QualificationsThe ideal candidate will possess:Proven experience in business operations, ideally within a fintech or global organization. Strong analytical skills, with a knack for process design and automation. Exceptional communication and interpersonal abilities, allowing for effective collaboration across diverse teams. A proactive approach to problem-solving and a strong focus on continuous improvement. A passion for social impact and a deep understanding of the challenges facing diaspora communities.

About the job

Join Us at Taptap Send

At Taptap Send, we are on a mission to redefine cross-border financial services for emerging markets. Since our inception in 2019, we have revolutionized international money transfers, operating across 6 continents and connecting both bustling and underserved remittance corridors. Our innovative approach leverages mobile technology to provide financial solutions where traditional banks have fallen short, directly benefiting diaspora communities with accessible services such as local cards and enhanced savings options.

We are experiencing rapid growth, supported by prestigious investors, and are expanding our product suite that merges social impact with cutting-edge fintech solutions.

  • Founded by Harvard alumni and serial entrepreneurs who were behind Segovia and GiveDirectly, the fastest-growing NGO worldwide.
  • Supported by leading investors including Spark Capital, Canaan, and Reid Hoffman.
  • Composed of top talent from prestigious firms like Bain, Google, and Uber, we prioritize agility, humility, and our core mission.
  • A diverse global team of over 250 members hailing from 50+ nationalities and speaking over 50 languages.
  • Driven by our core values of ownership, impact, humility, and heart.

Position Overview

We are seeking a detail-oriented Business Operations Manager — People & Systems to join our People Operations team. This pivotal role requires a systems-thinking individual who views people operations as a scalable, efficient framework. You will design processes, implement tools, and build the infrastructure necessary for our rapidly growing global organization.

If you thrive on transforming manual workflows into seamless automated systems and desire to make a tangible impact on team members' lives across multiple countries, this position is tailor-made for you.

About Taptap Send

Taptap Send is a pioneering fintech company that empowers families and strengthens local economies by transforming how money moves across borders. With a commitment to social impact and innovation, we are dedicated to making financial services more accessible in emerging markets.

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