Business Operations Lead at depthfirst | San Francisco

As a rapidly growing fintech company, Prelim is experiencing an unprecedented annual growth rate of 2-3x. Our innovative platform facilitates seamless account opening and onboarding for banks nationwide. At this pivotal moment in our journey, we recognize that the informal systems that have served us thus far will not suffice for our ambitious future.Currently, the responsibility for project coordination, tracking, and maintaining our operational efficiency predominantly falls on our engineers, designers, and product leads. This arrangement is not sustainable as we scale.In the role of our inaugural Business Operations Lead, you will have the unique opportunity to establish our operational framework from the ground up. With no pre-existing playbook or team, you will define priorities, create scalable processes, and ensure that nothing is overlooked as we continue to expand rapidly.If you are eager to influence the scaling of a fintech startup and make a significant impact, we want to hear from you!

Revolutionize Customer Engagement in BankingAt Prelim, we are transforming how financial institutions onboard and engage with their customers. Our innovative platform facilitates essential banking operations for a diverse range of institutions globally, from community banks to large-scale financial organizations. As a rapidly expanding remote-first startup, we are committed to making banking services more inclusive and accessible for all.Your Role in Our MissionWe are seeking a dedicated Client Strategy Analyst to enhance the success of our growing portfolio of banking clients. In this pivotal role, you will serve as a trusted advisor to financial institutions post-launch, ensuring they effectively operate, troubleshoot, and scale their use of the Prelim platform.This position exists at the crossroads of customer success, problem-solving, and internal collaboration. You will engage closely with bank stakeholders, alongside Prelim’s product, engineering, and sales teams.Your ResponsibilitiesOversee a portfolio of banking clients as their trusted partner following their go-live phase.Conduct regular check-ins and foster strong relationships with stakeholders, ranging from operations staff to executives.Create and maintain customer workflows and configurations that align with each bank's goals.Address support escalations, troubleshoot platform issues, and make real-time adjustments during live calls.Collaborate closely with product and engineering teams to investigate bugs, advocate for customer needs, and relay resolution timelines.Manage the flow of support tickets to ensure timely resolution of customer inquiries.Educate and empower bank employees on platform capabilities and best practices during and after implementation.Assist with strategic implementations during resource constraints, providing support in configuration and project management.Analyze, synthesize, and communicate product updates to customers effectively.Navigate complex customer relationships and de-escalate high-pressure situations while safeguarding team interests.Your QualificationsOutstanding customer-facing skills with the ability to manage multiple stakeholders successfully.Robust analytical skills and a methodical approach to problem diagnosis and resolution.Effective communication skills, both verbal and written, to convey complex information clearly.Experience in customer success, account management, or related fields is a plus.A passion for technology and its application in customer experience improvement.

About BlacksmithAt Blacksmith, we revolutionize the way companies handle CI workloads. Our innovative products significantly enhance the speed and cost-effectiveness of GitHub Actions by leveraging our own global fleet of bare-metal machines, rather than relying on traditional cloud VMs.In just two years, we've achieved remarkable success, orchestrating tens of millions of Firecracker VMs monthly for over 1,200 companies and reaching an ARR of approximately $10M.Our infrastructure consists of thousands of bare-metal machines across various regions, efficiently scheduling over 30,000 vCPUs concurrently, while managing a petabyte-scale Ceph cluster in-house.Backed by $13.5M in funding from esteemed investors like Google Ventures, we pride ourselves on building a compact yet exceptional team.Our founding team boasts deep expertise in systems engineering and scalability, having previously developed search and ad infrastructure at Faire and managed large-scale distributed systems at Cockroach Labs.We are now expanding our CI infrastructure into a comprehensive platform, focusing on running agent sandboxes at scale and developing our own background coding agent.

The OpportunityRowspace is on the lookout for a pioneering Business Operations Lead to serve as a strategic ally to the founders. This is an essential role for a versatile and resourceful individual who thrives in tackling complex, high-stakes challenges and driving them to successful conclusions. You will collaborate across go-to-market strategies, product development, and financial operations, taking ownership of key business priorities as they arise.Your role will blend strategic thinking with hands-on execution; your ability to convert ideas into tangible results is critical. Whether it’s engaging directly with customers, constructing a financial model, or addressing team gaps, your proactivity and adaptability will shine through.Your ResponsibilitiesManage strategic challenges from inception to resolution, including go-to-market strategies, pricing models, market segmentation, and competitive analysis.Act as the analytical partner to the founders, creating the analyses and frameworks that inform key business decisions.Aggregate insights across the organization—customer feedback, sales pipeline, product engagement—and translate them into actionable recommendations.Engage in customer-facing interactions as necessary, including discovery calls, product demonstrations, onboarding sessions, and quarterly business reviews.Lead cross-departmental initiatives that lack a designated owner, ensuring that crucial tasks are executed effectively.Contribute to the recruitment and development of the team as the company expands.Your Profile3–7+ years of relevant experience, ideally in management consulting, investment banking, private equity, or a rapidly growing startup. You are the go-to individual for structuring and addressing complex problems.Outstanding analytical skills—capable of constructing models, analyzing markets, or reworking pricing strategies with ease.High level of initiative—self-motivated and proactive in identifying and pursuing important work.Strong writing abilities—adept at distilling complex information into concise memos or presentations that drive action.Comfortable navigating ambiguity and diverse tasks—ranging from competitive analyses to customer calls to recruitment pitches within the same day.An intellectual curiosity about financial services, eager to gain a deep understanding of the industry even without prior experience in the field.Benefits and PerksComprehensive medical, dental, and vision insurance401k retirement plan

As a valued member of the Superhuman team, you will be required to work from our San Francisco Bay Area hub, collaborating in person three days each week.About SuperhumanSuperhuman, enhanced by Grammarly, is a cutting-edge AI productivity platform dedicated to unleashing the superhuman potential within everyone. Our suite of apps and intelligent agents integrates seamlessly with over a million applications and websites, offering tools like Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, our proactive AI assistant that understands context and offers automatic help. Established in 2009, Superhuman empowers more than 40 million individuals, 50,000 organizations, and 3,000 educational institutions globally, enabling them to eliminate busywork and concentrate on what truly matters. Discover more at superhuman.com and explore our values here.Your RoleYou will serve as the operational backbone of Superhuman's Mail division, turning strategic objectives into actionable plans, accelerating decision-making processes, and ensuring the successful implementation of our most impactful initiatives. As a trusted collaborator with the Executive Team, your role will involve fostering alignment, integrating AI efficiencies into our operations, and maintaining peak organizational performance. This position is located in our San Francisco hub and necessitates in-office attendance three times per week.Your ResponsibilitiesManage the Mail Operating System to enhance efficiency and clarityOversee and refine the business unit's operational rhythm (OKRs, business reviews, offsites, weekly forums) to ensure maximum focus and execution speed.Develop systems to provide leadership with real-time insights into business performance (dashboards, scorecards, planning frameworks).Integrate AI into essential workflows — testing and scaling tools that enhance productivity, improve decision-making quality, and minimize manual tasks.Transform data and insights into actionable recommendations that facilitate quicker, higher-quality decisions.Facilitate cross-functional collaboration and execution to guarantee successful project deliveryLead critical cross-functional initiatives as Project Management Officer (PMO) — from scope definition through delivery.

At Blueground, we aim to create a sense of belonging for our guests, no matter where they choose to reside. Our mission is to provide the peace of mind, flexibility, and confidence necessary for our guests to embark on life's adventures.Since our inception in 2013, we have experienced significant growth, having successfully secured over $258 million in funding. Currently, we host guests in more than 50,000 homes across 46 cities worldwide, with ambitious plans to reach 100,000 homes in 100 cities by 2025. Our vision is embodied through our collaborative and inclusive workplace culture that nurtures opportunity for our diverse team of over 1,000 members across 17 countries.We empower our employees with the choice of how they work, whether that be full-time in one of our offices, fully remote, or within a hybrid model.Our core principles guide our operations:Guest-Centric Approach: Every decision is made with our guests in mind, inspiring us to craft exceptional experiences.Agility: We maintain a fast-paced environment, continuously innovating to stay ahead.Transparency: We foster trust through open communication at all levels.Adaptability: We embrace change, enabling us to thrive amid challenges.Ownership: We take pride in our work, ensuring excellence and impactful outcomes in every task.We are seeking an Operations Lead to join our dynamic team in San Francisco, CA. The ideal candidate will possess a keen eye for detail, a proactive attitude, and the ability to manage general maintenance tasks to keep our properties in pristine condition for our guests. This role will primarily involve supporting our Operations Team in preparing new units, ensuring existing units are guest-ready, and addressing any issues or emergencies that may arise, including guest lockouts, furniture replacements, and keeping Operations Managers informed of necessary repairs.Key Responsibilities:Collaborate with Operations Managers to ensure all properties are fully equipped and ready for guest arrivals.Act as the operational frontline for Blueground, ensuring new properties meet our standards while managing maintenance, repairs, and technology issues such as furniture assembly and WiFi troubleshooting.Perform pre-check-in and post-check-out inspections using a mobile checklist to ensure each apartment meets our high standards.

Role Overview Waniwani, part of hexa, is hiring a Director of Business Operations based in San Francisco. This position leads operational initiatives and plays a central role in shaping business strategy. The Director will work with teams across the company to improve how work gets done and support long-term growth. What You Will Do Oversee planning and execution of business strategies that align with company goals Collaborate with cross-functional teams to improve operational efficiency Analyze performance metrics and identify areas for process optimization Promote a culture of continuous improvement throughout the organization Who We’re Looking For Experience leading business operations or similar functions Strong track record in strategic planning and execution Comfort working with performance data and operational metrics Leadership style that encourages collaboration and growth Ability to adapt and make decisions in a fast-moving environment Location This role is based in San Francisco.

Join Plaid, a pioneering force in open finance, where our Product team is dedicated to building robust systems that empower millions of developers and businesses. We define our development strategies, guide their execution, and ensure excellence in delivery. This founding role in Product Operations will directly report to the Head of Business Operations, who is accountable to Plaid’s visionary founder and CEO. As we evolve into a multi-product organization, we are committed to enhancing our Product operations by clarifying priorities, ensuring consistent execution, and delivering superior quality in our product work.As our inaugural Product Operations Lead, you will be responsible for establishing and managing the operational framework for the Product organization. Collaborating closely with teams across Product, Engineering, Design, and Product Marketing, you will develop the systems, processes, and standards that enable teams to consistently execute high-quality work. Your hands-on approach and ability to operate from first principles will be essential in defining a long-term strategy for your area of expertise.

Join Paraform as a Business Operations Lead, where you will play a pivotal role in driving operational excellence and strategic initiatives. In this dynamic position, you will analyze workflows, optimize processes, and implement innovative solutions that enhance efficiency across various departments.Your expertise will be critical in managing cross-functional projects, ensuring alignment with business goals, and fostering a culture of continuous improvement. You will collaborate with stakeholders to gather insights and translate them into actionable plans.

At Composio, we are revolutionizing the way agents connect with essential tools like GitHub, Gmail, Notion, Salesforce, and more. Our dynamic team of engineers is dedicated to solving intricate challenges in context and search, forging an effective bridge between your agents and their tools.Having successfully raised a $25M Series A from Lightspeed, alongside notable angel investors such as Guillermo Rauch (CEO of Vercel), Dharmesh Shah (CTO of Hubspot), and Gokul Rajaram, we have tripled our ARR this year. Our diverse clientele includes innovative companies from your YC cohort to Wabi, Glean, Zoom, and many others.What You'll DoDevelop internal tools to enhance the efficiency of our operationsManage banking, treasury, cash flow, and vendor negotiationsOversee key FP&A processes including budgeting, forecasting, and scenario analysisAssist in investor relations and fundraising efforts

About Us:Lunar is an innovative technology firm operating in stealth mode, dedicated to creating a transformative software platform designed for health systems. Our mission is to revolutionize healthcare through advanced, AI-driven software that empowers hospitals to provide exceptional care to their patients. Our platform is the foundational backbone of current health systems, enhancing both clinical and operational workflows at scale with the pioneering AI-native hospital information system.This next-generation platform represents a comprehensive rebuild of the information infrastructure supporting health systems. From doctors and nurses to pharmacists, lab technicians, coders, billers, and patients, Lunar’s software enhances every aspect of healthcare delivery. We envision our mission as the moon landing of healthcare — a groundbreaking endeavor that many deem impossible.Backed by leading venture capital firms from Silicon Valley, we value the strength of a compact, high-performance team comprising seasoned professionals working at the height of their capabilities. We seek individuals who are passionate, inquisitive, possess sound judgment, and are committed to delivering the best work of their careers.We are in search of a Business Operations Analyst to lead impactful projects aimed at enhancing efficiency and scalability across Lunar. Join us in optimizing processes, enriching decision-making with data-driven insights, and shaping the operational framework of a rapidly expanding healthcare technology firm.In the next six months, you will have the opportunity to:Lead High-Priority Projects: Take charge of essential initiatives that will define Lunar’s operational strategy, ensuring effective scaling while upholding execution excellence.Enhance Business Operations: Play a pivotal role in developing and expanding Lunar’s operational infrastructure, ensuring the implementation of appropriate processes, systems, and insights to facilitate rapid growth.Foster Third-Party Partnerships: Build and maintain relationships with key external partners, including hospital vendors, service providers, and integration partners.Innovate Processes: Identify and implement opportunities to refine and streamline business operations, utilizing first-principles thinking and creative problem-solving to achieve significant improvements.

At Judgment Labs, we're revolutionizing the landscape of Agent Behavior Monitoring (ABM). Unlike traditional observability that merely tracks exceptions and latency, our innovative ABM technology identifies behavioral anomalies such as instruction drifts and loss of context retrieval in large-scale production environments.Our platform is relied upon by countless teams developing autonomous agents who need insights into their systems' performance after deployment. Rather than just reacting to incidents, our users analyze patterns across conversations and workflows, link regressions to specific interaction types, and identify failure points in their operational context.We have successfully raised over $30 million in funding within the last five months, backed by renowned investors like Lightspeed, SV Angel, Valor Equity Partners, and several industry leaders.

Location and Team Location: San Francisco, CA (In-office) Team: Revenue/GTM Operations Employment Type: Full-Time About Granola Granola builds tools that help people think and work more effectively. What began as an AI notepad has grown into a collaborative workspace and cognitive enhancement platform. Senior leaders often introduce Granola to their organizations, and adoption quickly spreads across teams. Today, Granola supports some of the fastest-growing companies worldwide, including Vercel, Cursor, Lovable, and Decagon. Originally designed in London, Granola now serves a primarily US customer base. The San Francisco office anchors our North American go-to-market efforts. Role Overview This is Granola’s first Revenue Operations hire in San Francisco. The role shapes our go-to-market approach and builds the operational foundation for sales. Expect hands-on work: designing frameworks, managing reporting, running operational cadences, launching sales motions, and ensuring the sales team has the tools they need. Strategic input will influence how Granola approaches the market, defining target audiences, segmenting markets, and identifying the right sales motions as we grow. The Revenue Operations Lead works closely with the VP of Sales, Account Executives, and partners with the GTM Engineering team in London. This position reports to the Head of GTM Operations in London. What You Will Do Lead key GTM processes. Design, develop, and improve operational workflows. Spot areas for improvement and put new solutions in place. Partner with Sales leadership. Work with the VP of Sales to boost revenue, surface effective strategies, and recommend adjustments as needed. Define Ideal Customer Profile (ICP) and segmentation. Clarify target audiences and deliver analyses that refine our ICP, supporting both inbound and outbound sales. Oversee territory and quota planning. Collaborate with Sales leadership to design territories and set goal metrics.

Cardless creates credit card and loyalty platforms designed to help consumer businesses build stronger customer relationships. The company works with partners such as Coinbase, Bilt, and Qatar Airways, integrating credit card experiences directly into partner offerings. Headquartered in San Francisco, Cardless has raised about $150 million from investors including Spark Capital, American Express, and Activant Capital. The team values curiosity, humility, and a sense of ownership. Employees are encouraged to take responsibility for their work in an environment that balances speed with thoughtful decision-making. Role overview The Finance Operations Lead manages daily fund flows, prepares reports for lenders and partners, and oversees the borrowing base process for Cardless and its brand partners. This is a hands-on, individual contributor position that emphasizes accuracy and timely execution. Sitting at the intersection of Finance, Capital Markets, Data, and Operations, this role ensures compliance with credit facility requirements and supports effective liquidity management. What you will do Oversee daily operations related to fund flows Prepare and deliver reports for lenders and partners Manage the borrowing base process across Cardless and partner programs Maintain accuracy and integrity in all funding flows and reporting Collaborate with teams in Finance, Capital Markets, Data, and Operations Focus on automation, controls, and building scalable processes Support compliance with all relevant credit facility requirements Who thrives here People who are meticulous and disciplined in their work Those comfortable handling high-volume, transaction-focused tasks Individuals skilled in modern data and banking platforms Professionals who prioritize process automation and strong controls Location This position is based in San Francisco.

About Atomic SemiAtomic Semi is on a mission to revolutionize semiconductor manufacturing with a compact, agile fabrication facility.Leveraging current technologies and innovative simplifications, we are developing our own tools to enhance rapid iteration and improvement.Our exceptional team of hands-on engineers spans various disciplines including mechanical, electrical, hardware, computer science, and process engineering. Together, we embrace the challenge of owning the entire stack from atoms to architecture. We are driven by optimism and a commitment to pushing the boundaries of technology.We firmly believe in the mantra: smaller is better, faster is better, and building it ourselves is better.Our lab is equipped with state-of-the-art 3D printers, a diverse array of microscopes, e-beam writers, and general fabrication tools. When faced with gaps, we invent solutions as we progress.Founded by Sam Zeloof and Jim Keller, Atomic Semi blends garage ingenuity with decades of semiconductor expertise.About the RoleAs a Business Operations Generalist, you will be pivotal in enhancing our operational framework by supporting diverse projects across all functions. Your role will involve daily ad hoc support for internal services and longer-term cross-functional initiatives with both internal and external stakeholders, all aimed at fostering the growth and operational excellence of Atomic.You will collaborate with various stakeholders to tackle complex challenges, create new processes, gather and interpret data, and empower others in similar endeavors. Success in this dynamic environment necessitates a proactive approach, adaptability, and an ability to navigate shifting priorities and open-ended challenges.Joining our small yet impactful Business Operations team, you will have the opportunity to make substantial contributions across multiple functions from the outset, extending beyond traditional operational roles. This position is ideal for someone eager to learn, thrive in a fast-paced setting, take ownership, and help lay the groundwork for a rapidly scaling company.

Join Harper Insure as a Business Operations Associate where you will play a vital role in enhancing our operational efficiency and customer satisfaction. In this dynamic position, you will collaborate across departments to streamline processes, analyze data, and contribute to strategic initiatives that drive our business forward. If you are an analytical thinker with a passion for problem-solving and a desire to make a tangible impact in the insurance industry, we want to hear from you!

Airbnb, Inc. is seeking a Programs and Business Operations Lead based in the United States. This role is part of the Chief Business Officer organization and plays a key part in Airbnb’s efforts to grow and expand internationally. The work extends beyond accommodations, focusing on high-quality stays, unique experiences, and new services that enhance Airbnb’s presence in local markets. Role overview The Programs and Business Operations Lead supports regional business goals by collaborating with leaders and teams across different functions. The position involves partnering with the Director of Regional Business Operations and Growth to drive initiatives that address the evolving needs of both hosts and guests. What you will do Collaborate with cross-functional teams to achieve regional objectives, working closely with leadership. Lead planning, execution, and assessment of projects that span multiple business areas. Responsibilities include defining challenges, proposing solutions, and managing dependencies among stakeholders. Organize and run operational meetings to ensure projects remain on track. Teams involved include field operations, marketing, product, and legal. Apply data analysis and analytical tools to develop insights that shape business strategy. Reporting structure This position reports directly to the Director of Programs and Business Operations.

Discord is looking for an Administrative Business Lead to join the San Francisco Bay Area office. This role sits within the Administrative Business Partner (ABP) team and combines hands-on executive support with team leadership. Role overview The Administrative Business Lead mentors and guides a group of Administrative Business Partners, helping shape effective administrative systems and leadership practices. In addition to leading the ABP team, this person provides high-level support to leaders in Discord’s Law & Policy organization. What you will do Mentor and lead Administrative Business Partners Deliver executive support to Law & Policy group leaders Build and maintain strong administrative partnerships Be a proactive, reliable presence for both the ABP team and organizational leaders Who succeeds in this role This position is a strong fit for those who enjoy empowering others, building leadership structures, and acting as a trusted partner within an organization.

About HandshakeHandshake stands at the forefront of the AI economy, serving as the essential career network for over 20 million knowledge workers, 1,600 educational institutions, and 1 million employers, including all Fortune 50 companies. Our platform is trusted to facilitate career discovery, hiring, and upskilling, spanning from freelance AI training opportunities to internships and full-time roles. Our unique value proposition has fueled remarkable growth, with plans to triple our Annual Recurring Revenue (ARR) by 2025.Why join Handshake at this pivotal moment:Influence the evolution of careers in the AI economy on a global scale, creating tangible impacts for your community.Collaborate with leading AI labs, Fortune 500 partners, and prestigious educational institutions.Be part of a dynamic team with leadership experience from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir.Contribute to the growth of a thriving business poised to generate billions in revenue.The RoleAs Handshake AI accelerates its expansion in the generative AI landscape, we seek a Growth Operations Lead to architect and scale strategic growth initiatives that enhance revenue, product adoption, and establish long-term market leadership. This position is both tactical and strategic; you will spearhead cross-functional initiatives to define and implement our growth roadmap, directly influencing the experiences of students, employers, and institutions interacting with our innovative AI-driven offerings.Take ownership of vital growth initiatives from conception to execution, working closely with teams across Product, Engineering, Operations, and Go-to-Market.Create and implement scalable growth systems, pipelines, and processes that adapt to shifting customer needs and market dynamics.Manage and optimize the complete growth funnel—from acquisition to activation—for key generative AI products and experiments.Analyze product usage, market trends, and operational performance to identify opportunities and prioritize initiatives.Work closely with Handshake AI’s leadership to define strategic direction, establish success metrics, and ensure accountability across growth initiatives.Tackle complex, high-priority challenges using a structured, data-driven methodology to establish standards of excellence as we scale new products and markets.