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Business Loans Relationship Officer

On-site Full-time

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Experience Level

Experience

Qualifications

QUALIFICATIONS & EXPERIENCE:Experience: Minimum of 3 to 5 years in banking or financial services, specifically in business loans. Education: A university degree, MBA, PGDM, or relevant sales certification is preferred.

About the job

JOB PURPOSE:

As a Business Loans Relationship Officer, you will play a crucial role in achieving and surpassing both monthly and annual sales targets. You will focus on acquiring new customers while also nurturing existing relationships within the bank. Conduct thorough analyses of customer cases and provide comprehensive information following field visits. Familiarize yourself with all bank policies, products, and processes to deliver an outstanding client onboarding experience. Proactively engage in learning and development programs to enhance your sales capabilities and ensure compliance with KYC and other regulatory policies.

KEY ACCOUNTABILITIES:

Financial:

  • Meet the established sales and revenue objectives for all products as outlined in the business plan.
  • Achieve monthly and annual KPI targets.
  • Focus on acquiring new customers while leveraging the existing client base.
  • Maximize cross-selling opportunities to increase revenue per customer.
  • Maintain daily sales reports for review by team leaders and managers.

Customer Service:

  • Consistently prioritize customer satisfaction by providing excellent service and ensuring a seamless onboarding experience.
  • Possess in-depth knowledge of products, policies, and processes to enhance customer interactions.
  • Ensure transparent communication to prevent mis-selling and adhere to customer needs.
  • Address and resolve customer inquiries and escalate issues as needed for timely resolution.

Learning & Growth:

  • Engage in assigned training and development initiatives to enhance skills.
  • Stay aware of competitive offerings and provide feedback to management for product enhancement.

Internal Processes:

Ensure compliance with all operational processes and policies.

About First Abu Dhabi Bank

Join First Abu Dhabi Bank, the leading bank in the Middle East and one of the region's most prestigious financial institutions. We are revolutionizing the banking landscape and seek talented individuals to help us achieve our ambitious goals. Your growth and success are paramount to us, and we are committed to nurturing your career while you contribute to our legacy as a pioneer in the industry.

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