Business Banking Products Analyst

About the RoleThe Senior Vice President - Head of Digital Channels will spearhead the strategic management and optimization of all Business Banking digital channels, ensuring exceptional customer experiences and robust operational resilience. This critical role is responsible for channel performance, leveraging data insights for customer advocacy, and serving as the primary contact for channel disruptions and outages. The SVP will advocate for Voice of Customer initiatives, manage feedback mechanisms, and partner with technology teams to enhance channel reliability and functionality.This position is crucial in designing intuitive and impactful customer journeys while delivering scalable solutions that align with RAKBANK’s strategic vision.Key ResponsibilitiesChannel Strategy & GovernanceDevelop and realize the vision and roadmap for all Business Banking digital channels (web, mobile, APIs).Establish governance frameworks for channel performance, uptime, and customer experience metrics.Data Tracking & AnalyticsImplement systems for tracking usage, metadata, and behavioral analytics.Monitor KPIs related to adoption, engagement, and transaction success; utilize insights for enhancements.Operational ResilienceAct as the primary contact for channel failures and outages, ensuring swift escalation and resolution.Oversee incident management and communicate proactively during service disruptions.Voice of CustomerLead efforts to gather and analyze customer feedback regarding channel performance.Transform insights into actionable improvements for technology teams and product roadmaps.Collaboration & DeliveryCollaborate with technology, operations, and compliance teams to ensure timely enhancements.Prioritize backlogs based on customer impact and strategic goals.Innovation & Continuous ImprovementExplore emerging technologies (AI, automation, cloud) to boost channel capabilities.Promote a culture of agility, data-driven decision-making, and a customer-centric approach.Expertise & GovernanceManage multi-channel ecosystems and integrate with core banking platforms.Balance regulatory compliance with innovation and speed to market.Influence senior stakeholders and navigate competing priorities.Operate within bank policies and governance frameworks, making decisions according to the delegation matrix.

About the RoleAs the Vice President & Head of Frontline Sales Experience & Alternate Channels, you will report directly to the EVP & Head of Retail Customer Acquisition. In this pivotal position, you will spearhead the transformation of customer and employee onboarding across all retail banking channels. This strategic role focuses on optimizing the digital journey, enhancing alternate acquisition channels, and building partner ecosystems to create scalable and seamless customer experiences.What You’ll Be DoingFrontline Sales Experience & Customer OnboardingOversee the complete onboarding journey across branches, elite banking, direct sales, digital platforms, field operations, and Employee Banking.Identify and address customer pain points throughout both physical and digital interaction points.Guarantee consistent and seamless experiences across various products and segments.Employee Onboarding & EnablementCraft and implement robust onboarding frameworks tailored for front-line sales teams.Partner with HR, Learning & Development, and business leaders to ensure training aligns with product, policy, and process updates.Evaluate the effectiveness of onboarding processes and promote continuous enhancements.Alternate Channels OversightDrive strategy and execution for:Kiosk-led acquisition in retail environmentsLocal Area Marketing (LAM) initiativesDigital acquisition partnerships (such as fintechs, aggregators, and payroll partners)Develop customized onboarding journeys specific to each channel and partner type.Monitor channel performance to maintain brand alignment.Digital Journey OptimizationRefine digital onboarding experiences across mobile and assisted channels.Synchronize physical onboarding across branches, kiosks, and field sales.Utilize analytics and customer feedback to enhance the onboarding journey.Cross-Functional & Governance LeadershipCollaborate with product, compliance, risk management, operations, and technology teams to bridge onboarding gaps.Lead governance discussions across retail sales units and partner networks.Promote the simplification and standardization of onboarding policies and procedures.

About the RoleWe are seeking a visionary Vice President – Digital Product Owner (CASA) to spearhead the digital transformation of our Current Account, Savings Account, and Deposit offerings. In this strategic role, you will report to the Personal Banking Group and take ownership of the CASA product vision and roadmap, focusing on enhancing customer acquisition, engagement, and retention through both digital and assisted channels.Your leadership will be critical in designing seamless, impactful customer journeys, ensuring delivery of scalable solutions that align with RAKBANK’s strategic goals.Key ResponsibilitiesProduct Ownership & Strategy ImplementationDevelop and implement the CASA Transformation roadmap.Manage product backlog priorities and convert vision into actionable user stories.Work closely with UX/UI and architecture teams to create top-tier digital experiences.Enhance product features and optimize acquisition channels to expand the CASA business.Agile LeadershipLead a cross-functional agile squad comprising developers, designers, analysts, and testers.Serve as the primary point of accountability for product decisions and sprint planning.Guarantee timely delivery of product increments while maintaining quality and compliance.Stakeholder EngagementEffectively communicate progress, risks, and results to senior stakeholders.Advocate for the customer’s voice using data-driven insights.Collaborate with Risk and Compliance to ensure adherence to regulations.Innovation & Market AwarenessStay informed about digital trends and competitor offerings.Spot opportunities for personalization and advisory capabilities.Foster scalable solutions that align with long-term business objectives.Financial PerformanceEnhance origination volumes and decrease cost-to-acquire through automation.Monitor KPIs such as conversion rates, drop-off points, and portfolio growth.Facilitate upsell and cross-sell opportunities within digital journeys.

About the RoleAs the Vice President – Digital Wealth Product Owner, you will play a pivotal role in RAKBANK’s journey of Wealth Transformation. Reporting to the Personal Banking Group, this senior individual contributor position leads a dedicated agile team to create impactful digital solutions that transform client engagement with their wealth. You will convert strategic objectives into executable initiatives, enhance digital and face-to-face customer experiences, and drive innovation throughout the wealth management landscape.Key ResponsibilitiesProduct Ownership & Strategy ExecutionLead and manage the Wealth Transformation roadmap, ensuring alignment with business objectives and customer expectations.Define and prioritize the product backlog while converting the vision into actionable user stories.Collaborate effectively with UX/UI and platform teams to create intuitive digital and staff-facing experiences.Agile LeadershipGuide a cross-functional agile team comprising developers, designers, analysts, and testers.Serve as the primary point of accountability for product decisions and sprint planning.Guarantee timely and quality delivery of product increments, ensuring compliance with standards.Stakeholder EngagementCommunicate product progress, risks, and results to stakeholders effectively.Advocate for customer insights through data-driven analysis and feedback mechanisms.Work closely with Risk and Compliance to maintain regulatory alignment.Innovation & Market AwarenessRemain informed about digital wealth trends and emerging technologies.Identify opportunities to enhance client engagement and advisory capabilities.Champion scalable, forward-thinking solutions that align with long-term objectives.Financial PerformanceEnhance origination volumes and minimize servicing costs through automation and straight-through processing (STP).Monitor and optimize lending KPIs while facilitating upsell and cross-sell opportunities.Accelerate market entry for new propositions and features.

Join RAK Bank as an Associate Vice President and Senior Relationship Manager in our Elite Banking department, where you will play a pivotal role in fostering strong relationships with high-net-worth clients. Your expertise will help us deliver personalized banking solutions that cater to the unique needs of our clientele.In this role, you will be responsible for maintaining and enhancing client relationships, identifying new business opportunities, and ensuring the highest standards of service excellence. You will also collaborate with internal teams to develop strategic plans that align with our clients' financial goals.

About the RoleAs the Vice President of Transformation & Strategic Outsourcing, you will report directly to the Head of Strategic Outsourcing & Transformation, playing a crucial role in spearheading transformation initiatives across the bank under the COO's Office. This dynamic position is responsible for leading innovative outsourcing programs, refining operational models, and achieving significant efficiencies across various business and enablement functions.In this capacity, you will engage with both internal teams and external partners to deploy scalable solutions, elevate customer-centric services, and instill a culture of excellence in service delivery.Your ResponsibilitiesStrategic Transformation & OutsourcingDesign and implement strategic outsourcing and shared services frameworks.Drive comprehensive transformation programs throughout the bank, ensuring alignment with COO-led initiatives.Achieve cost reductions and headcount efficiencies through lean methodologies and digital advancements.Program Delivery & GovernanceSupervise automation projects and management information system (MIS) initiatives within the COO’s Office.Establish solid governance structures for offshoring and outsourcing, including PALM governance.Guarantee adherence to regulatory requirements and internal policies.Operating Model ImplementationDefine and execute processes, decision-making frameworks, and training programs for outsourced units.Oversee the complete delivery of Shared Services Centers.Continuously explore digitization opportunities to enhance customer experience and service quality.Stakeholder EngagementCollaborate with IT, Operations, Business Units, and Facilities teams to integrate new systems and co-location strategies.Manage vendor selection and onboarding for transformation projects.Coordinate with the Customer Experience unit to promote service excellence initiatives.

As the Associate Vice President of Value Management at RAK Bank, you will spearhead initiatives that drive measurable commercial outcomes across both campaign and non-campaign activities. Your role will integrate strategic foresight, analytical prowess, and executional excellence to identify, prioritize, and implement projects aimed at enhancing customer value, optimizing marketing investments, and elevating overall business profitability.Value & Performance Optimization:Develop and implement a robust value creation framework to evaluate the impact of various initiatives on the scorecard.Collaborate with product, marketing, and analytics teams to pinpoint opportunities for revenue growth, cost efficiency, customer experience enhancement, and regulatory adherence.Assist in constructing business cases for investments in customer propositions, digital initiatives, and marketing programs, ensuring alignment with measurable KPIs.Monitor performance against budget through structured review methodologies.Identify commercial impact levers beyond traditional marketing campaigns.Lead pilot programs to test innovative propositions and channel engagement strategies.Work in partnership with cross-functional teams to operationalize value creation initiatives.Campaign Strategy & Performance:Translate strategic goals into actionable campaign plans that yield measurable results.Establish and communicate success metrics, A/B testing frameworks, and post-campaign evaluation processes.Conduct commercial reviews of marketing and engagement activities to discover incremental value and refine future spending.Collaborate with cross-channel teams to enhance conversion rates and minimize acquisition and servicing costs.Strategic Responsibilities:Act as an analytics partner to business leaders regarding commercial strategy and performance management.Foster a culture of accountability for value by embedding commercial thinking throughout the organization.

Key Responsibilities:Utilize the ATM network strategically to promote business expansion and enhance customer engagement.Drive sales and revenue growth through optimized ATM channel management.Ensure a seamless and user-friendly ATM interface that meets customer expectations.Oversee the timely execution of approved ATM projects, aligning them with strategic business goals.Manage the ATM installation budget with a robust maker-checker process for effective cost monitoring related to rentals, repairs, and maintenance.Conduct monthly performance assessments of the ATM network to uncover optimization opportunities and enhance operational efficiency.Strive for high availability across the ATM network, aiming for a target of 99% uptime for ATMs and 97% for EDMs.

RAK Bank is seeking an experienced Associate Vice President for SME Acquisition to join our dynamic team. In this pivotal role, you will lead initiatives to attract and onboard small and medium-sized enterprises, driving growth and innovation within the bank. Your strategic vision and leadership will be essential in cultivating relationships with clients and enhancing our service offerings.

As the Vice President of Risk Analytics, you will play a pivotal role in the development, enhancement, and execution of advanced modeling methodologies, including stress testing, IFRS9, and capital management for our wholesale portfolio.Key Responsibilities:Model Development, Monitoring, and Implementation:• Lead the performance, upkeep, and refinement of wholesale risk models throughout various portfolio life cycles, including IFRS9 models, Probability of Default (PD), Loss Given Default (LGD), Exposure at Default (EAD), and stress testing.• Ensure models are accurate, reliable, and compliant with all regulatory mandates.• Continuously realign models to track performance, providing ongoing guidance for all lending activities concerning wholesale portfolios.• Review and assess the bank’s wholesale risk to identify opportunities for model improvements and process enhancements, recommending changes to senior management and implementing cutting-edge techniques for optimal decision-making tools.• Oversee the correct implementation of models while supporting their use, interpretation, and ongoing monitoring.• Create and maintain a comprehensive model inventory ensuring compliance with model governance policies.• Collaborate closely with the Enterprise Risk Management (ERM) team for stress testing and Internal Capital Adequacy Assessment Process (ICAAP) submissions.• Stay informed on updates to IFRS9 standards and requirements, implementing necessary changes to models and methodologies.Team Management:• Lead a dedicated team of model developers, ensuring their output meets the highest standards of accuracy, timeliness, and quality.Stakeholder Management:• Assist business, risk, finance, and audit departments with model-related inquiries, providing essential information and analyses.• Work alongside stakeholders to support Expected Credit Loss (ECL) calculations and validation of IFRS9 reporting.• Aid the model validation team with amendments, validation, and verification tasks.• Liaise with business functions, credit approval, collections, and other related areas to drive model usage, monitor overrides, analyze new requirements, and gather feedback on existing models.Core Responsibilities:• Rigorously analyze databases for risk modeling, further developing them while ensuring quality assurance.• Create wholesale models in alignment with external guidance and standards, overseeing recalibration until all components align.• Facilitate the implementation of models.• Identify process changes impacting credit risk models, offering expert support to adapt accordingly.

Hex Trust, founded in 2018, specializes in providing fully regulated institutional digital asset market services, including custody and staking, tailored for builders, investors, and service providers. Drawing on the expertise of seasoned banking technologists and award-winning leaders in financial services, Hex Trust continually innovates through its proprietary institutional-grade platform, delivering secure and integrated solutions. With licenses and certifications that ensure round-the-clock global coverage across Hong Kong, Singapore, Dubai, France, and Italy, our commitment to excellence is evident in our impressive growth and presence in major markets throughout Asia, the Middle East, and Europe.Hex Trust Markets, a key segment of the Hex Trust group, operates as an advanced trading desk equipped with established infrastructure, global banking connections, and licenses in crucial jurisdictions, alongside trading APIs and links to major liquidity providers. Our on/off-ramping business has experienced remarkable growth, and we are actively seeking a Vice President of OTC Sales to drive this momentum forward.The trading infrastructure is fully developed, allowing the successful candidate to join an institutional desk where systems, connectivity, and operational frameworks are already in place, enabling a focus on revenue generation from the outset.We offer an appealing, formula-based, uncapped bonus structure directly correlated to originated flow.We are looking for a VP+ OTC Sales professional with a proven network within the cryptocurrency industry. The ideal candidate will have experience in a rapidly growing crypto business, a track record of generating institutional trading volumes, and the ability to convert relationships into consistent revenue streams.Your role will encompass the entire commercial cycle: prospecting, onboarding coordination, and ongoing client engagement. Responsibilities include selling execution and on/off-ramp solutions, enhancing wallet share, and driving repeat trading volumes. This is a pure origination role that offers significant autonomy, transparent performance-based incentives, and a direct impact on revenues from day one.Key ResponsibilitiesEstablish and nurture relationships with institutional clients (including Commodity Trading Companies, Payment Companies, hedge funds, family offices, asset managers, corporates, HNWIs, and intermediaries) to promote OTC crypto trading and fiat on/off ramp activities.Identify and onboard new clients, business opportunities, and markets to enhance OTC crypto trading volume and revenue.Collaborate with clients to assess their treasury, settlement, and liquidity requirements across both crypto and fiat sectors.Deliver market intelligence, trade insights, and execution assistance across spot, derivatives, and structured products.Work closely with internal teams (trading, operations, compliance, legal, and client management) to ensure seamless service delivery.

Your Role:Engage in effective communication and management of stakeholders and vendors.Set and manage expectations for stakeholders (including Business Leads and other involved parties) throughout project implementations and releases.Facilitate and participate in scrum ceremonies like daily scrums, sprint planning, sprint demonstrations, and retrospective meetings.Monitor and mitigate delivery risks in collaboration with stakeholders (Business Leads, Business Analysts, and technology support teams).Collaborate closely with Architecture, Technology Support, and Testing Teams to ensure successful project deliveries and quality assurance.Ensure alignment with INFOSEC guidelines and adherence to standards.Coordinate with INFOSEC for risk assessments and with Internal Controls regarding operations and procedures.

Your Role:Lead and manage the daily operations of the Virtual and Chat teams across various channels, including chat, email, and other digital platforms.Implement strategic objectives for the Contact Centre, focusing on training, coaching, resource allocation, and ensuring KPI & SLA compliance.Enhance team morale and engagement through activities such as team events and huddles.Guide the development and coaching of Team Leaders, Assistant Managers, and Agents, fostering operational excellence.Oversee initiatives and advancements within CRM, Chatbot, and virtual banking processes.Track performance indicators including chat efficiency, conversion rates, staffing utilization, and employee engagement.Forecast staffing needs based on historical call/chat trends to optimize resource allocation.Maintain high service quality by providing continuous coaching, monitoring, and adhering to customer experience standards.Participate in business projects aimed at enhancing systems and improving customer journey experiences.Benchmark service delivery against industry standards to enhance engagement and decrease customer effort.Analyze customer contact patterns to promote ongoing improvements in service delivery.Support strategic objectives, compliance, and transformation initiatives while ensuring alignment with operational policies and performance standards.

Your Role:Work closely with Relationship Managers to provide timely, insightful feedback that aligns with our business objectives.Engage in sales activities with the highest level of integrity and professionalism, ensuring transparency in every client interaction.Respond swiftly to customer inquiries, guaranteeing solutions are delivered within specified turnaround times (TATs).Accurately submit applications and maintain 100% documentation accuracy.Facilitate effective collaboration with internal teams for smooth application processing.Adhere strictly to HR policies, organizational standards, and the professional Code of Conduct.Ensure compliance with Service Level Agreements (SLAs) and TATs as outlined in operational guidelines.Strategically manage clawbacks to remain within the organization's financial targets for the year.

Key ResponsibilitiesWork closely with Relationship Managers to provide timely and strategic feedback that aligns with business objectives.Execute sales with the highest level of integrity and professionalism, ensuring transparency in all client interactions.Respond swiftly to customer inquiries, ensuring resolutions are achieved within established turnaround times (TATs).Deliver applications with meticulous attention to detail, achieving 100% accuracy in documentation.Facilitate collaboration with internal teams to ensure the efficient processing of applications.Comply with HR policies, organizational standards, and the Code of Conduct.Uphold compliance with Service Level Agreements (SLAs) and TATs as specified in operational protocols.Strategically manage individual clawbacks to stay within the organization’s defined financial targets for the year.QualificationsIn-depth knowledge of banking and insurance products, specifically RAK Bank and competitive offerings from other financial institutions.Sales and service-oriented mindset.Exceptional communication, persuasion, and interpersonal skills.Ability to identify cross-sell opportunities across different business divisions for Bancassurance products.Experience in managing and overseeing Point of Sales loans and Business loans.Collaboration experience with agencies such as Network International.

Optasia is a cutting-edge B2B2X financial technology platform specializing in scoring, financial decisioning, disbursement, and collection. Our mission is to promote financial inclusion on a large scale across both emerging and developed markets. As a recently listed public company, we blend rapid growth with disciplined execution and stringent governance practices.The Vice President of Financial Planning & Analysis (FP&A) serves as the primary strategic partner to the Group CFO, driving performance, planning, and value creation. This pivotal role is designed for a seasoned professional in a public setting, tasked with transforming data into actionable decisions, plans into results, and enhancing shareholder value.You will lead the comprehensive planning and forecasting cycle for the Group, spearhead performance assessments in collaboration with Commercial and Regional leadership, and craft the financial narratives presented to the Executive Committee, Board, and investors. Your role will involve challenging the status quo, aiding in strategic decision-making, and ensuring that Optasia maintains its trajectory of profitable, capital-efficient growth.Key Responsibilities Strategic Finance & LeadershipAct as a trusted advisor to the Group CFO on all matters of Group performance, planning, and external guidance.Deliver forward-looking financial insights to the CEO, Executive Committee, and Board, prioritizing strategic initiatives, capital allocation, and growth opportunities.Oversee the global FP&A function, establishing standards and best practices across regions and business units.Own the financial narrative that supports strategy documents, Board presentations, investor communications, and guidance.Performance Management & Commercial Business PartneringDirect the Group’s performance rhythm, including monthly reviews and quarterly assessments, with a strong focus on revenue, profitability, unit economics, and cash flow.Collaborate with leaders from Commercial, Product, Risk, and Operations to translate commercial strategies into financial results, address underperformance, and develop robust business cases for new products, markets, and partnerships.Enhance commercial analytics, including pricing strategies, take-rate optimization, partner economics, portfolio profitability, and return on capital.Establish clear accountability for P&L ownership across regions and product lines, supported by KPIs and performance dashboards.Planning, Budgeting & ForecastingManage the Group’s budgeting and forecasting processes, including P&L, balance sheet, and cash flow considerations across all entities and business lines.Lead dual-track planning, incorporating an internal stretch plan to drive ambition and an external guidance plan aligned with market expectations.Implement and continuously refine rolling forecasts and Integrated Business Planning practices to enhance our forecasting accuracy.

AHS Properties, a distinguished leader in the realm of luxury real estate development, is on the lookout for a seasoned and motivated Project Assistant Vice President (Engineering) to become an integral part of our dynamic team. In this pivotal position, you will be responsible for supervising engineering operations across a variety of luxury development projects, ensuring that all engineering processes meet our high standards of excellence. Your role will involve collaborating closely with senior leadership and managing cross-functional teams to successfully achieve our strategic objectives.Key Responsibilities Deliver strategic leadership and oversee engineering functions across luxury real estate projects. Work in tandem with project managers, architects, and contractors to confirm that engineering designs align with project specifications and timelines. Formulate and implement engineering policies, procedures, and best practices to optimize operational efficiency. Oversee project budgets and resources, ensuring effective allocation and utilization for engineering activities. Conduct periodic project reviews and engineering assessments to pinpoint areas for enhancement and risk mitigation. Cultivate robust relationships with stakeholders, including clients and regulatory agencies, to ensure compliance and alignment with project objectives. Lead and mentor engineering teams, providing guidance and support for their professional development. Remain updated on industry trends, technological innovations, and regulatory changes impacting engineering in real estate development.

AHS Properties is a distinguished leader in the luxury real estate market, dedicated to creating exquisite living spaces that embody elegance and sophistication. We are currently on the lookout for an Assistant Vice President of Interior Design Execution to enhance our esteemed design team. This pivotal role involves managing the execution phase of our interior design projects, ensuring that our vision for extraordinary spaces is executed with both precision and creativity. You will collaborate closely with senior management, lead the execution team, and engage with various stakeholders to bring our upscale designs to fruition.Key Responsibilities1. Leadership in Interior Design ExecutionOversee the comprehensive execution phase of interior design projects, guaranteeing that concepts are realized as premium-quality finished spaces.Guide teams of interior designers and site-execution specialists, providing mentorship and direction.Conduct regular site visits to assess progress, materials, craftsmanship, and adherence to design intent.2. Coordination with Vendors and ContractorsFacilitate collaboration with contractors, consultants, suppliers, and specialized vendors to ensure exceptional craftsmanship and timely deliveries.Review and approve materials, finishes, FF&E, mock-ups, and samples to uphold AHS’s ultra-luxury standards.3. Management of Project StakeholdersWork closely with project managers, architects, and multidisciplinary teams to address execution challenges.Prepare and manage project documentation, including specifications, schedules, budgets, and progress reports.Coordinate client and senior leadership meetings to align expectations and review project milestones.4. Quality Control and ComplianceImplement stringent quality-control measures throughout all design and construction phases.Ensure compliance with building codes and safety regulations.

About the RoleWe are on the lookout for a seasoned and proactive Senior Relationship Manager to become a vital member of our Elite Business Banking team. This position is tailored for a high-achieving professional who excels in forging meaningful client relationships, providing bespoke financial solutions, and fostering portfolio expansion. As the trusted adviser to our Elite Business Banking and High-Net-Worth Individual (HNWI) clientele, you will ensure their banking journey is smooth, personalized, and focused on delivering exceptional value. This role reports directly to the Senior Vice President, Head of Elite Business Banking Liabilities.Key ResponsibilitiesIdentify and onboard new Elite Business Banking and HNWI clients to cultivate a strong and lucrative portfolio.Facilitate seamless onboarding processes that adhere to compliance and regulatory standards.Strengthen and manage relationships with existing clients by gaining a deep understanding of their unique financial objectives.Provide tailored banking and investment solutions aimed at enhancing portfolio value and client loyalty.Develop and implement retention strategies for high-valued clients to ensure sustained engagement.Meet or surpass budgeted sales and service targets through effective relationship management.Drive revenue growth by focusing on low-cost transactional funds and other income avenues.Encourage cross-selling opportunities across the bank's comprehensive range of products and services.Ensure compliance during all client interactions per internal policies and regulatory guidelines.Proactively identify and manage risks associated with business banking activities.Collaborate with service and back-office teams to fulfill client expectations and resolve inquiries promptly.Address SAS and Correspondent Bank queries within established turnaround times.Collect market insights to aid in product development and improve customer offerings.Continuously seek innovative methods to enhance service delivery and client satisfaction.