Business Banking Products Analyst

Product DevelopmentDevelop and launch innovative products and variations that enhance our existing offerings, ensuring they integrate smoothly within the RAKBANK portfolio.Initiate and oversee product promotions and marketing campaigns, working closely with cross-functional teams to implement necessary system improvements for successful product launches.Lead cross-selling initiatives in Business Banking across diverse channels, ensuring prompt execution and monitoring of sales targets.Create essential business documentation including product proposals, legal contracts, training materials, and marketing communications.Processes & SystemsMaintain a strong system infrastructure to support product launches, promotions, and campaigns.Design and implement efficient processes with integrated controls and comprehensive management reporting capabilities.Collaborate with stakeholders to revise operational procedures in response to changing business needs.Identify and address critical system and process requirements crucial for business expansion, aligning with advancements across key banking platforms (IVR, Core Banking, Digital Banking, etc.).Portfolio Reporting & MISDevelop both automated and manual reporting systems to monitor portfolio performance, including book movements, utilization rates, and risk assessments.Prepare and submit monthly reports on schedule, tracking downgraded accounts and obtaining necessary approvals for extensions.Generate ad-hoc MIS insights to identify opportunities, evaluate portfolio risks, and support timely decision-making.Create strategic reports to assess product performance, process efficiency, and campaign effectiveness, aiding senior management in strategic planning.

Join RAKBANK as a Business Analyst and contribute to our mission of driving data-centric initiatives and enhancing business processes across both retail and corporate banking sectors. We are looking for a proactive and meticulous individual who can effectively bridge the gap between business stakeholders and technical teams, ensuring that data insights translate into actionable strategies and optimized DataMarts.Key Responsibilities:Engage with stakeholders to gather, analyze, and document business requirements for data analytics, management information systems (MIS), and artificial intelligence/machine learning (AI/ML).Conduct thorough analyses using SQL, Power BI, and other analytical tools to uncover insights, identify opportunities, and facilitate decision-making across various banking products.Develop a comprehensive understanding of functionalities across retail banking products (such as cards, loans, and accounts) and corporate banking solutions (including trade finance, treasury, and payments).Lead and facilitate User Acceptance Testing (UAT) for DataMarts to ensure they align with business objectives and requirements.Act as a liaison between business units and IT to promote effective communication and alignment on projects.Take responsibility for the delivery and maintenance of DataMarts in support of the strategic analytics division.

Key ResponsibilitiesWork collaboratively with Relationship Managers to provide timely and insightful feedback that drives business objectives.Engage in sales with the highest level of integrity and professionalism, ensuring transparency in all customer interactions.Respond swiftly to customer inquiries, guaranteeing resolution within established turnaround times (TATs).Prepare and submit accurate applications, maintaining a 100% accuracy rate in all documentation.Facilitate effective collaboration with internal teams to ensure seamless processing of applications.Comply with HR policies, organizational standards, and the professional Code of Conduct.Adhere to Service Level Agreements (SLAs) and TATs as specified in operational guidelines.Effectively manage individual claw backs, ensuring they align with the organization’s financial targets for the fiscal year.QualificationsSolid understanding of banking and insurance products, including RAK Bank offerings and those of competing institutions.Strong sales and service orientation.Exceptional communication, persuasion, and interpersonal skills.Ability to identify cross-selling opportunities across various banking divisions for Bancassurance products.Experience in managing and overseeing Point of Sales loans and Business loans.Collaborate with external agencies such as Network International.

As a Business Banking Relationship Officer, you will be the first point of contact for customers, handling both inbound and outbound communications through calls, chats, and emails. Your primary responsibility will involve addressing inquiries, resolving account-related issues, and providing detailed information about our products and services.Your role will include engaging with customers to identify their financial needs, enabling you to effectively cross-sell our banking products and services that best meet their requirements. You will also be responsible for reporting any suspected fraudulent transactions in accordance with established fraud detection protocols.In addition, you will work to manage and de-escalate customer frustrations or complaints, demonstrating empathy and patience while striving for satisfactory resolutions. Adhering strictly to security and compliance guidelines, you will ensure the confidentiality and integrity of customer information and transactions.Collaboration with team members and other departments will be essential in addressing customer issues and enhancing overall service delivery. Staying informed about banking products, policies, and procedures will empower you to provide accurate and up-to-date information to customers.You will document all customer interactions accurately in our designated systems, maintaining detailed records for future reference. Your commitment to exceptional service delivery will be key in enhancing customer satisfaction and loyalty.To succeed in this role, you will be expected to achieve monthly sales targets through effective cross-selling and closing of sales, as well as provide valuable market feedback on competition and suggestions for product improvement.This role demands personalized service, where you will efficiently gather customer information, assess their needs, and educate them accordingly, while capturing and reporting customer feedback for continual product development. It is essential to follow all bank procedures and processes with full adherence to BCP steps, ensuring differentiation between Conventional and Islamic calls based on customer preferences.

Join our dynamic team at RAK Bank as a Sales Officer specializing in Business Banking Liabilities. In this role, you will be responsible for driving sales initiatives, fostering client relationships, and enhancing our product offerings. Your expertise will help us meet the financial needs of our clients while contributing to the overall growth of our business banking segment.

Job OverviewThe Assistant Relationship Manager plays a pivotal role in nurturing and expanding a diverse portfolio of Business Banking Liabilities. This position is fundamental in achieving and surpassing set sales and service objectives while adhering to acceptable risk parameters as outlined in our policy guidelines. Success in this role hinges on exemplary client acquisition, relationship management, and efficient service delivery.Key ResponsibilitiesIdentify and cultivate new liability and transactional business accounts to ensure significant portfolio expansion.Collaborate across different departments to enhance cross-selling prospects.Consistently meet and exceed financial targets.Ensure compliance with the Bank’s regulatory and compliance standards.Follow established processes and controls in alignment with Bank policies.Manage and grow a portfolio of Business Liability clients, emphasizing low-cost transactional funds.Stimulate business growth through the acquisition of new business customers.

We are embarking on several innovative initiatives to enhance our Cards and Everyday Banking services. The Product Lead will play a crucial role in facilitating the digital transformation of our card offerings, ensuring compliance with regulatory standards, and adhering to card network requirements. This position entails providing direct product support and coordination to ensure timely project delivery and effective operational rollouts.The Product Lead will collaborate closely with various teams to define requirements, manage documentation, support testing efforts, and ensure business readiness. While IT execution is handled by dedicated teams, this role focuses on product-centric activities that are vital for successful launches.Key Responsibilities:Enhance the digital card journey through workflow design that meets market needs and testing from a product perspective.Detail and define product requirements for mobile app features related to cards and digital initiatives.Facilitate necessary policy and process adjustments across digital and physical card journeys to support business scalability.Coordinate with IT, Digital, Operations, Compliance, and Network teams to ensure readiness for implementation.Drive initiatives for process changes in card management through effective cross-functional collaboration.Assist with Jaywan Mono-Badge and Co-Badge initiatives, including updates to the digital journey, documentation, re-carding, and customer communication strategies.Support segment alignment initiatives (e.g., Credit Card variants) by overseeing system flagging logic and validation processes.Collaborate in resolving Business-As-Usual (BAU) issues with IT and relevant stakeholders.Provide assistance on Mastercard regulatory projects regarding system modifications, testing, and implementation readiness.Key Skills & Experience:A minimum of 4-7 years of relevant experience in Cards, Payments, or Digital Banking.Solid understanding of credit card products, digital customer journeys, policies, and mobile app functionalities.Proven experience working collaboratively with IT and cross-functional teams to implement product solutions.Familiarity with card networks (preferably Mastercard) and compliance initiatives.Experience in requirements documentation, User Acceptance Testing (UAT) support, and issue tracking.Core Competencies:Excellent coordination and stakeholder management abilities.Detail-oriented with a structured approach to execution.Capacity to handle multiple projects simultaneously.Exceptional written and verbal communication skills.

aspora seeks a Founding Go-To-Market Specialist to help launch its Business Banking division in Dubai. This position plays a central role in shaping how the company approaches the market and connects with business clients. The focus is on creating strategies that help aspora's banking solutions stand out and reach the right customers. Key Responsibilities Develop and refine go-to-market strategies for business banking products Identify and prioritize target customer segments Collaborate with leadership to ensure offerings remain relevant and competitive Contribute to setting the direction for aspora's entry and growth in business banking Location This role is based in Dubai.

Your Role:Work closely with Relationship Managers to provide timely, insightful feedback that aligns with our business objectives.Engage in sales activities with the highest level of integrity and professionalism, ensuring transparency in every client interaction.Respond swiftly to customer inquiries, guaranteeing solutions are delivered within specified turnaround times (TATs).Accurately submit applications and maintain 100% documentation accuracy.Facilitate effective collaboration with internal teams for smooth application processing.Adhere strictly to HR policies, organizational standards, and the professional Code of Conduct.Ensure compliance with Service Level Agreements (SLAs) and TATs as outlined in operational guidelines.Strategically manage clawbacks to remain within the organization's financial targets for the year.

Key ResponsibilitiesWork closely with Relationship Managers to provide timely and strategic feedback that aligns with business objectives.Execute sales with the highest level of integrity and professionalism, ensuring transparency in all client interactions.Respond swiftly to customer inquiries, ensuring resolutions are achieved within established turnaround times (TATs).Deliver applications with meticulous attention to detail, achieving 100% accuracy in documentation.Facilitate collaboration with internal teams to ensure the efficient processing of applications.Comply with HR policies, organizational standards, and the Code of Conduct.Uphold compliance with Service Level Agreements (SLAs) and TATs as specified in operational protocols.Strategically manage individual clawbacks to stay within the organization’s defined financial targets for the year.QualificationsIn-depth knowledge of banking and insurance products, specifically RAK Bank and competitive offerings from other financial institutions.Sales and service-oriented mindset.Exceptional communication, persuasion, and interpersonal skills.Ability to identify cross-sell opportunities across different business divisions for Bancassurance products.Experience in managing and overseeing Point of Sales loans and Business loans.Collaboration experience with agencies such as Network International.

About the RoleThe Senior Vice President - Head of Digital Channels will spearhead the strategic management and optimization of all Business Banking digital channels, ensuring exceptional customer experiences and robust operational resilience. This critical role is responsible for channel performance, leveraging data insights for customer advocacy, and serving as the primary contact for channel disruptions and outages. The SVP will advocate for Voice of Customer initiatives, manage feedback mechanisms, and partner with technology teams to enhance channel reliability and functionality.This position is crucial in designing intuitive and impactful customer journeys while delivering scalable solutions that align with RAKBANK’s strategic vision.Key ResponsibilitiesChannel Strategy & GovernanceDevelop and realize the vision and roadmap for all Business Banking digital channels (web, mobile, APIs).Establish governance frameworks for channel performance, uptime, and customer experience metrics.Data Tracking & AnalyticsImplement systems for tracking usage, metadata, and behavioral analytics.Monitor KPIs related to adoption, engagement, and transaction success; utilize insights for enhancements.Operational ResilienceAct as the primary contact for channel failures and outages, ensuring swift escalation and resolution.Oversee incident management and communicate proactively during service disruptions.Voice of CustomerLead efforts to gather and analyze customer feedback regarding channel performance.Transform insights into actionable improvements for technology teams and product roadmaps.Collaboration & DeliveryCollaborate with technology, operations, and compliance teams to ensure timely enhancements.Prioritize backlogs based on customer impact and strategic goals.Innovation & Continuous ImprovementExplore emerging technologies (AI, automation, cloud) to boost channel capabilities.Promote a culture of agility, data-driven decision-making, and a customer-centric approach.Expertise & GovernanceManage multi-channel ecosystems and integrate with core banking platforms.Balance regulatory compliance with innovation and speed to market.Influence senior stakeholders and navigate competing priorities.Operate within bank policies and governance frameworks, making decisions according to the delegation matrix.

Lead the team in generating new business opportunities to meet and exceed sales targets across both assets and liabilities.Engage in joint client meetings with team members to enhance business growth and establish new client relationships, alongside conducting daily team huddles and monthly performance assessments in line with established guidelines.Provide mentorship and support to team members by setting clear objectives, identifying developmental needs, and managing performance to reduce staff turnover while enhancing overall team performance.Strengthen and expand relationships with existing RAK elite/wealth management clients to increase revenue and share of wallet, while also evaluating the quality and profitability of both new and existing client portfolios.Ensure that the RAK elite/wealth management service standards are consistently met and maintained, with a commitment to sourcing only desirable business, while ensuring all team members complete their IS certification within the required timeframe.Deliver comprehensive information regarding IS products available on the platform, empowering customers to make informed decisions, and keep clients updated on current market trends and global economic policies, with a focus on providing exceptional customer service to drive satisfaction and retention.Prepare, recommend, and assess credit applications for various banking products, ensuring accurate documentation and timely disbursement, while managing a growing portfolio of relationships, liabilities, AUM, and assets.Advise clients on additional banking products, refer potential leads, and facilitate maximum conversions, while cross-selling various products to minimize customer attrition.Maintain thorough knowledge of the entire product and service range and stay updated on market developments both locally and globally.

Flatgigs is seeking a skilled Product Officer – Secured Lending for a distinguished client in the retail banking industry.This pivotal role is centered on the development, enhancement, and digital transformation of secured retail loan products, which encompass Personal Loans, Mortgage Loans, and Auto Loans.The successful candidate will play an integral part in product coordination, digital journey implementation, policy refinement, and monitoring portfolio performance. This will involve close collaboration with various internal teams such as technology, marketing, analytics, and sales.The ideal candidate should possess substantial experience in retail banking product teams, specifically in product lifecycle management, system implementations, and digital lending processes.

Your Role and ResponsibilitiesWork collaboratively with Relationship Managers to provide insightful feedback that aligns with our business objectives.Engage in sales activities with integrity and professionalism, ensuring transparency in all customer interactions.Respond swiftly to customer inquiries and requests, guaranteeing resolution within defined turnaround times (TATs).Prepare and submit applications with meticulous attention to detail, maintaining a 100% accuracy rate.Coordinate with internal teams to ensure seamless processing of applications.Comply strictly with HR policies, organizational guidelines, and the professional Code of Conduct.Adhere to Service Level Agreements (SLAs) and TATs as specified in operational protocols.Proactively minimize individual clawbacks, ensuring they remain within the company’s targets for the financial year.Qualifications for SuccessSolid understanding of banking and insurance products, particularly those offered by RAK Bank and competitor banks.Sales and service-oriented mindset.Exceptional communication, persuasion, and interpersonal skills.Adept at identifying cross-sell opportunities within other business divisions for Bancassurance products.Experience in managing Point of Sales loans and Business loans.Ability to collaborate effectively with external agencies, such as Network International.

About the RoleWe are on the lookout for a seasoned and proactive Senior Relationship Manager to become a vital member of our Elite Business Banking team. This position is tailored for a high-achieving professional who excels in forging meaningful client relationships, providing bespoke financial solutions, and fostering portfolio expansion. As the trusted adviser to our Elite Business Banking and High-Net-Worth Individual (HNWI) clientele, you will ensure their banking journey is smooth, personalized, and focused on delivering exceptional value. This role reports directly to the Senior Vice President, Head of Elite Business Banking Liabilities.Key ResponsibilitiesIdentify and onboard new Elite Business Banking and HNWI clients to cultivate a strong and lucrative portfolio.Facilitate seamless onboarding processes that adhere to compliance and regulatory standards.Strengthen and manage relationships with existing clients by gaining a deep understanding of their unique financial objectives.Provide tailored banking and investment solutions aimed at enhancing portfolio value and client loyalty.Develop and implement retention strategies for high-valued clients to ensure sustained engagement.Meet or surpass budgeted sales and service targets through effective relationship management.Drive revenue growth by focusing on low-cost transactional funds and other income avenues.Encourage cross-selling opportunities across the bank's comprehensive range of products and services.Ensure compliance during all client interactions per internal policies and regulatory guidelines.Proactively identify and manage risks associated with business banking activities.Collaborate with service and back-office teams to fulfill client expectations and resolve inquiries promptly.Address SAS and Correspondent Bank queries within established turnaround times.Collect market insights to aid in product development and improve customer offerings.Continuously seek innovative methods to enhance service delivery and client satisfaction.

Join our dynamic team at ei-technologiesmena as a Salesforce Business Analyst in Dubai. In this role, you will leverage your analytical skills to drive business solutions and enhance our Salesforce platform. You will work closely with stakeholders to gather requirements, analyze processes, and implement effective strategies that align with our business goals.

Your RoleWork collaboratively with Relationship Managers to provide timely and insightful feedback that supports the achievement of business objectives.Engage in sales activities with the highest level of integrity and professionalism, ensuring transparency in all customer interactions.Respond swiftly to customer inquiries, guaranteeing resolution within established turnaround times (TATs).Ensure accuracy by submitting error-free applications and maintaining 100% correctness in all documentation.Facilitate smooth processing of applications by coordinating effectively with internal teams.Follow HR policies, organizational guidelines, and uphold the professional Code of Conduct at all times.Comply with Service Level Agreements (SLAs) and TATs as specified in operational procedures.Strategically limit individual claw backs to stay within the organization’s defined targets for the financial year.Qualifications We SeekA solid understanding of banking and insurance products, including RAK Bank offerings and competitive products from other banks.A strong sales and service orientation.Outstanding communication, persuasion, and interpersonal skills.Ability to identify cross-sell opportunities for Bancassurance products across various business divisions of the bank.Experience managing and overseeing Point of Sales loans and Business loans.Collaboration with agencies such as Network International is a plus.

Join our innovative team at gsstech-group as a Senior Product Designer specializing in Design Systems tailored for enterprise-level applications in the banking and financial services sector. We are looking for a creative and skilled designer who excels in creating and scaling comprehensive Design Systems across mobile (iOS and Android) and web/desktop platforms. The ideal candidate will have a profound understanding of the entire UX process and experience in the BFSI/FinTech environments, particularly in banking and SME segments.This role entails collaborating closely with Agile squads consisting of Product, Engineering, and Business teams to craft scalable, consistent, and user-centric experiences that resonate with our clients.Key ResponsibilitiesLead the design, development, and governance of enterprise-scale Design Systems.Create and maintain reusable UI components, patterns, documentation, and guidelines across platforms.Ensure design consistency and scalability for mobile (iOS, Android) and web/desktop applications.Drive the complete UX process: conducting research, ideation, wireframing, prototyping, testing, and delivering final designs.Work closely with Product Managers, Engineers, and Business stakeholders within Agile squads.Translate complex business requirements into intuitive and scalable design solutions.Conduct usability testing and refine designs based on user data and feedback.Champion accessibility, usability, and performance standards across all products.Support SME banking products utilizing customer-centric design thinking.Required QualificationsA minimum of 7 years of experience in Product Design / UX Design.Demonstrated experience in building and managing enterprise Design Systems.Proficient in mobile (iOS & Android) and web/desktop design.Strong understanding of UX methodologies and user-centered design principles.Experience in Agile environments working within cross-functional teams.Excellent collaboration skills with Product and Technology teams.Proficiency in design tools such as Figma (preferred), Sketch, Adobe XD, etc.Preferred QualificationsExperience in the BFSI / FinTech sector, with a focus on banking.Exposure to SME banking products or digital banking platforms.Experience in large enterprise organizations.Understanding of accessibility standards and regulatory compliance in financial products.Key CompetenciesEnterprise thinking with a systems mindsetStrong stakeholder management skillsAbility to lead design initiatives and mentor junior designersAttention to detail coupled with strategic visionCapability to balance UX excellence with business outcomes

Join our client's innovative Digital Office as a Senior Product Designer at a leading bank in the UAE. This is a unique opportunity for those who are driven by the passion for creating user-focused designs and exceptional digital experiences that will shape the future of banking.Role Overview:As a Senior Product Designer, you will play a pivotal role in designing captivating digital experiences that engage users. You will collaborate closely with multidisciplinary teams to develop seamless user flows, impactful design concepts, and compelling visual components, ensuring adherence to best practices and brand guidelines.Key Responsibilities:Creative Leadership:Steer the creative direction of products, enhancing the overall aesthetic and experience.Guarantee that designs reflect the organizational vision and uphold brand integrity.Product Design:Create wireframes, prototypes, and digital experiences employing design best practices.Engage with designers, researchers, and engineers in an Agile setting.Facilitate workshops with stakeholders for requirements gathering and refinement.Planning & Assessment:Estimate design efforts and organize user experience workstreams.Conduct user testing (e.g., card sorting, tree testing) to enhance digital experiences.Evaluate existing digital interfaces for UX consistency, information architecture, and navigational effectiveness.Collaboration & Communication:Collaborate with cross-functional teams, including front-end engineers and product owners.Provide and integrate feedback to ensure high-quality outcomes.Communicate design rationale to stakeholders and adapt designs based on constructive feedback.

Join First Abu Dhabi Bank as a Sales Executive specializing in Consumer Banking Product Sales. In this dynamic role, you will engage with customers, understand their financial needs, and promote our suite of consumer banking products. Your ability to build relationships and deliver exceptional customer service will be key to driving sales and exceeding targets.As a vital member of our sales team, you will leverage your expertise to identify opportunities, conduct presentations, and provide tailored solutions that enhance customer satisfaction and loyalty. If you are passionate about finance and eager to make a difference, we invite you to apply and become part of our esteemed team.