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Business Analyst - Shift Success

ShiftsmartNew York City (HQ)
On-site Full-time

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Experience Level

Experience

Qualifications

We are looking for candidates who have strong analytical skills, are detail-oriented, and possess the ability to communicate effectively with various stakeholders. Proficiency in data analysis tools and a solid understanding of business operations are essential. Experience in project management and the ability to work collaboratively in a fast-paced environment are highly desirable.

About the job

Why Choose Shiftsmart?

Join us in revolutionizing the labor industry. At Shiftsmart, we are creating the Amazon of labor—a cutting-edge platform that integrates comprehensive workforce management technology with a swiftly expanding global network of 5 million adaptable workers. We deliver scalable labor solutions to some of the largest corporations globally, including Circle K, Pepsi, Dollar General, and Starbucks. Our innovative business model breaks down jobs into shifts, seamlessly enabling workers to engage with multiple companies through a user-friendly digital marketplace. As one of the fastest-growing startups in the United States, we have achieved remarkable growth, scaling 2-3 times annually since our inception and securing over $120 million in funding from prestigious investors like D1 Capital and Imaginary Ventures. And this is just the beginning!

Our Vision: Our mission is to establish the foremost platform for hourly workers and enterprises, fostering flexibility, choice, and opportunities for upward social mobility.

  • Be Part of a High-Flying Team. This is an exceptional chance to join a rapidly expanding company that is transforming the landscape of hourly labor and capitalizing on a $2 trillion market opportunity in the U. S. alone.

  • Make an Impact. Collaborate with a team that inspires and supports each member to build a successful business while enhancing flexibility, choice, and social mobility for workers everywhere.

  • Shape Your Career Journey. Experience accelerated learning and growth while collaborating with a world-class team hailing from top tech firms (e.g., Uber, Airbnb, Google, Amazon), renowned business schools (e.g., HBS, GSB, Wharton), and prestigious professional services (e.g., Bain, BCG, Goldman).

  • Master the Art of Execution. We embrace the principle that #ExecutionIsBinary and are committed to helping you perfect this crucial skill for your career.

About the Shift Success Team:
Our team is dedicated to aligning the work completed on Shiftsmart's platform with tangible customer impact and return on investment (ROI). We define success metrics for each shift type and build infrastructure that quantifies performance, transforming operational signals—such as shift activity, images, partner inputs, and customer data—into objective shift scoring.

This foundational work fuels the execution engine across the marketplace. By collaborating with product, engineering, operations, finance, and supply chain teams, we create systems that link shift outcomes throughout the value chain. These systems drive payment decisions and enhance partner experiences (task lists, completion criteria, and more).

About Shiftsmart

Shiftsmart is a pioneering labor platform that combines advanced workforce management technology with a vast network of flexible workers. Our innovative approach enables organizations to address their labor needs efficiently while providing workers with the opportunity to choose shifts that best suit their lifestyles. We are committed to fostering a work environment that promotes growth, flexibility, and social mobility.

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