Business Analyst - Shift Success

Why Choose Shiftsmart?Join us in revolutionizing the labor industry. At Shiftsmart, we are creating the Amazon of labor—a cutting-edge platform that integrates comprehensive workforce management technology with a swiftly expanding global network of 5 million adaptable workers. We deliver scalable labor solutions to some of the largest corporations globally, including Circle K, Pepsi, Dollar General, and Starbucks. Our innovative business model breaks down jobs into shifts, seamlessly enabling workers to engage with multiple companies through a user-friendly digital marketplace. As one of the fastest-growing startups in the United States, we have achieved remarkable growth, scaling 2-3 times annually since our inception and securing over $120 million in funding from prestigious investors like D1 Capital and Imaginary Ventures. And this is just the beginning!Our Vision: Our mission is to establish the foremost platform for hourly workers and enterprises, fostering flexibility, choice, and opportunities for upward social mobility.Be Part of a High-Flying Team. This is an exceptional chance to join a rapidly expanding company that is transforming the landscape of hourly labor and capitalizing on a $2 trillion market opportunity in the U.S. alone.Make an Impact. Collaborate with a team that inspires and supports each member to build a successful business while enhancing flexibility, choice, and social mobility for workers everywhere.Shape Your Career Journey. Experience accelerated learning and growth while collaborating with a world-class team hailing from top tech firms (e.g., Uber, Airbnb, Google, Amazon), renowned business schools (e.g., HBS, GSB, Wharton), and prestigious professional services (e.g., Bain, BCG, Goldman).Master the Art of Execution. We embrace the principle that #ExecutionIsBinary and are committed to helping you perfect this crucial skill for your career.About the Shift Success Team:Our team is dedicated to aligning the work completed on Shiftsmart's platform with tangible customer impact and return on investment (ROI). We define success metrics for each shift type and build infrastructure that quantifies performance, transforming operational signals—such as shift activity, images, partner inputs, and customer data—into objective shift scoring.This foundational work fuels the execution engine across the marketplace. By collaborating with product, engineering, operations, finance, and supply chain teams, we create systems that link shift outcomes throughout the value chain. These systems drive payment decisions and enhance partner experiences (task lists, completion criteria, and more).

Legora builds AI-powered tools for legal professionals, aiming to make legal work more efficient and insightful. The company’s workspace is trusted by leading law firms worldwide, supporting clients in over 40 countries. The team values quick iteration, thoughtful growth, and practical solutions for legal teams. Role overview This Data Analyst position is based in New York City and focuses on Go-To-Market (GTM) and Customer Success (CS) efforts. The role sits within the Data & Analytics team but collaborates closely with revenue-focused colleagues and those who work directly with clients. The analyst’s insights help shape decisions that drive product adoption, identify opportunities for growth, reduce churn risk, and show the value Legora provides to legal teams. What you will do Analyze customer account usage to identify trends, strengths, and areas where product adoption and retention can improve. Partner with Customer Success and GTM teams to create and apply data-driven strategies that increase customer engagement. Who thrives here This role fits someone skilled at turning complex analytics into clear, actionable insights. Success comes from working well with teams across the business and translating data into practical steps that support both internal objectives and client outcomes.

At Anaplan, we are a dynamic team of innovators dedicated to enhancing business decision-making through our advanced AI-powered scenario planning and analysis platform. Our mission is to empower customers to stay ahead of their competition and the market.What brings Anaplanners together across various teams and locations is our shared commitment to our customers’ success and our Winning Culture.Our clientele includes esteemed names from the Fortune 50, such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, among over 2,400 global companies that trust our unparalleled platform.Our Winning Culture fuels our teams of innovators. We celebrate diversity in thought and ideas, act as leaders regardless of titles, strive to meet ambitious goals, and take joy in celebrating our achievements—both big and small.Guided by our principles of being strategy-led, values-driven, and disciplined in execution, you will find inspiration, connection, development, and rewards here. We welcome everything that makes you unique; join us and let’s build the future together!Your ImpactStrategic objectives:Manage a portfolio of Enterprise Customers with an ARR of approximately $5.0M, focusing on enhancing customer value and ROI with Anaplan, securing contract renewals, and identifying growth opportunities.Serve as the primary point of contact and trusted advisor for customers throughout their lifecycle.Collaborate with the account team and leverage internal resources to implement the account strategy effectively.Identify opportunities within existing customers to deliver added value and expand the Anaplan footprint.Connect customers with various Anaplan resources, including Product, Support, and Community as necessary.

About BleeAt Blee, we are revolutionizing traditional workflows that often rely on spreadsheets and emails, by introducing AI-driven software that unifies organizations to meet compliance requirements swiftly, thoroughly, and transparently. Our platform is already utilized by thousands of active users from numerous enterprise-grade clients under long-term contracts. Our leadership team boasts experience from prestigious companies such as Adobe, Chime, PayPal, AWS, Wachtell, Harvard Law, and Columbia Law.We have created an innovative platform tailored to address the unique challenges faced by our customers from start to finish. We believe that the ideal candidates for Blee will not only be adept problem solvers but will also relish the challenge of identifying the specific needs of our users, many of whom are new to this type of product.With offices in downtown San Francisco and a new location in NYC on the horizon, most of our team operates between these two vibrant regions.The RoleWe are seeking an entry-level Business Operations Analyst who is eager to make a significant impact from Day 1. In this role, you will support the executive team, helping the company to operate efficiently, remain aligned, and achieve high performance.Growth TrajectoryThis position offers an opportunity for ownership and rapid personal growth, challenging you to evolve swiftly as the company scales. We envision you becoming a valuable thought partner as you progress in your career.What You’ll DoTriage and execute for leadership – Be the first point of contact for the Head of Ops & Product and the CEO, managing incoming requests, prioritizing urgent matters, and addressing what you can directly.Own product quality – Conduct quality assurance on new features before launch, document bugs, perform live product spot-checks, and assist in coordinating fixes.Manage customer communications – Compose and distribute announcements, release notes, and other customer-facing updates; manage support escalations as necessary.Track and synthesize product feedback – Develop a system for logging customer requests and identifying patterns to share with the product team.Create explainer content – Produce instructional videos for customers, internal training, and sales enablement.

At Confido, we are at the forefront of revolutionizing the AI infrastructure that supports consumer packaged goods (CPG) brands, streamlining processes from deductions to production planning. Our innovative platform integrates cash application, deductions, disputes, trade promotion management, forecasting, demand planning, and analytics, empowering brands to make informed decisions that enhance efficiency and scalability.Currently trusted by over 200 brands that collectively manage revenues exceeding $20 billion—including names like OLIPOP, Simple Mills, and Dr. Squatch—Confido has secured best-in-class growth and recently raised $15 million in Series A funding led by Footwork Ventures and Y Combinator to further accelerate our expansion.About the RoleIn this pivotal role, you will collaborate with leading CPG brands to redefine their retail operations. Positioned at the intersection of strategy, customer success, and product development, you will cultivate essential customer relationships while contributing to the ongoing enhancement of the Confido platform.You will work closely with our product and engineering teams to translate real-world workflows—such as forecasting, trade spend, and financial planning—into scalable software solutions utilized by our diverse customer base.This position is based in our New York, NY office.Compensation ranges from $100,000 to $130,000, complemented by comprehensive benefits and meaningful equity (0.06%–0.085%).

About Sigma Computing Sigma Computing builds cloud-based analytics and business intelligence tools that help organizations turn complex data into clear business insights. The platform is designed for users at any technical level, making it easier for teams to ask questions of their data and act on what they find. Role Overview: Enterprise Customer Success Manager This role focuses on helping enterprise clients get the most out of Sigma Computing’s platform. The Enterprise Customer Success Manager works closely with high-value accounts, aiming to strengthen relationships, drive adoption, and improve Net Dollar Retention (NDR) through thoughtful account management and growth strategies. What You Will Do Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers at key enterprise accounts. Analytics Guidance: Use expertise in analytics and business intelligence to help clients make the most of Sigma Computing’s platform, supporting them as they analyze data and uncover insights. Drive NDR Growth: Develop and carry out plans to increase NDR by identifying upsell and cross-sell opportunities, and by reducing churn through proactive support. Customer Advocacy: Serve as the link between clients and the product team, representing customer needs and suggesting features or improvements to boost satisfaction and retention. Success Planning: Collaborate with clients to create and implement plans that connect Sigma Computing’s capabilities to their specific business goals. Education and Enablement: Lead training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among users. Location This position is based in New York City, NY.

About Hone HealthHone Health is an innovative online medical clinic that is leading the charge in revolutionizing healthcare and enhancing longevity. We leverage groundbreaking scientific advancements to empower both men and women to take charge of their health and realize their full potential. Our dedicated team is the core of our mission and drives our success. We approach every project aligned with our key brand values:Championing Patient NeedsRelentless ExecutionConstructive CommunicationGenerous CollaborationTransforming Obstacles into OpportunitiesGiving with GratitudeSince our inception, Hone has embraced a fully virtual model and will continue to operate as a remote-first employer.Our Ideal CandidateWe are seeking a mission-driven and highly motivated individual who thrives in a fulfilling and impactful work environment. You embrace change and approach challenges with enthusiasm. You possess an “all-in” attitude towards your work, understanding that we operate in a fast-paced, high-growth organization with evolving priorities. You excel in both independent tasks and collaborative settings, demonstrating clear and candid communication. With a focus on humble leadership, you drive initiatives forward while remaining eager for continuous learning and development. You are passionate about being part of a team that advocates for healthier and longer lives.The RoleHone is looking for a Senior Business Intelligence Analyst to join our dynamic team. In this role, you will report to the Sr. Director of Data, Analytics, and Machine Learning, collaborating closely with business stakeholders to transform data into actionable insights that inform strategic decisions. You will design dashboards, build reports, and conduct thorough analyses to help various teams across the organization better understand performance and identify opportunities. This is a high-impact position where you will serve as a trusted analytics partner, shaping how data fuels our growth.

The New York City Department of Investigation (DOI) stands as one of the nation's oldest law enforcement agencies, dedicated to eradicating municipal corruption. As an independent and nonpartisan overseer, DOI safeguards the interests of New York City’s residents by scrutinizing the operations of City government, agencies, employees, vendors with City contracts, and all entities that receive City funding.The chosen candidate will act as a vital bridge between IT and business units, effectively gathering, analyzing, and documenting technology requirements. This role is crucial in ensuring that appropriate security measures and internal controls are implemented during system upgrades and deployments.Key Responsibilities Include:Assess and consolidate IT-related requests to align initiatives with operational necessities and established IT security protocols.Draft business requirements, use cases, and functional specifications that ensure system integrity and data compliance.Evaluate system control features, identify vulnerabilities, and recommend corrective actions to enhance the security of agency information systems.Assist in the development, implementation, and testing of IT security protocols, quality assurance processes, and contingency strategies.Provide technical support for various devices including computers, laptops, A/V systems, and mobile devices, ensuring proper configuration and security compliance.Serve as the primary contact for technical assistance through phone, email, and in-person inquiries. Manage ticket queues and maintain detailed documentation for audit readiness.Maintain and reconcile IT asset inventories, tracking equipment assignments, serial numbers, and software licenses.Facilitate IT Purchase Requests (IPRs) ensuring proper authorization and compliance with procedures.Support mobile device lifecycle management including secure setup and troubleshooting.Regularly update IT leadership on ticket resolutions, asset management controls, compliance efforts, and project statuses.Perform additional duties and special projects as assigned.Note: Selected candidates will undergo fingerprinting and a background investigation.

Pivotal Health is seeking a detail-oriented and analytical Business Analyst to join our dynamic team in Lower Manhattan, NY. In this role, you will be responsible for analyzing business processes, identifying areas for improvement, and contributing to strategic decision-making.Your insights will help shape the future of our services and ensure we meet the evolving needs of our clients.

Are you a motivated college student looking to gain valuable experience in business analysis within a dynamic governmental environment? The New York City Comptroller’s Office is seeking a dedicated College Aide - Business Analyst to support various IT initiatives. This part-time role, allowing for up to 17.5 hours of work per week, is tailored for current students who wish to contribute to the financial health and effectiveness of New York City government while enhancing their skills in a professional setting.The Comptroller’s Office plays a crucial role in ensuring transparency and accountability in government spending, fostering a more just and equitable city. As a member of our Bureau of Information Systems, you will collaborate with a diverse team of analysts, developers, and project managers to document software requirements, ensuring they align with the organization’s established standards.In this role, you will:- Collaborate with stakeholders to gather business requirements for software projects.- Assist in the development of templates to standardize requirements documentation.- Create diagrams and visual models to complement written requirements.- Conduct research on leading software solutions based on defined criteria.- Perform additional tasks as assigned to support the Bureau's objectives.Employment is contingent upon your status as a continuing student in college or graduate school.

Role Overview As Customer Success Enablement Manager at disco in New York City, the focus is on strengthening the performance of Customer Success teams and improving coordination with Sales and other customer-facing groups. This role involves analyzing current processes, building and delivering training programs, and providing resources and tools that help teams reach their goals and deliver excellent customer service. Main Responsibilities Business Planning: Work closely with Customer Success and Sales leadership, as well as cross-functional partners, to develop comprehensive business plans. Strategic Initiatives: Represent Customer Success and Sales in strategic projects, managing each stage from identification through implementation. Business Process Improvement: Identify and lead opportunities to improve workflows, streamline operations, and encourage collaboration across departments such as Sales, Marketing, Product, and IT to support revenue growth and customer satisfaction. Data Analysis: Use metrics and data to shape enablement strategies and build Customer Success playbooks. Tailored Enablement: Align enablement efforts with the specific goals of Customer Success and Sales, supporting ongoing growth across the organization. Onboarding: Oversee onboarding for new hires, ensuring they have the necessary knowledge and resources, and create relevant training materials. Change Management: Lead the rollout of new enablement programs, processes, and technologies, and continually assess and refine these initiatives. Communication Strategies: Create and implement communication plans to explain the benefits and reasoning behind enablement changes to adult learners in different business units. New Product Introduction: Support the rollout of new products, making sure Customer Success and Sales teams can integrate new offerings smoothly. Trusted Advisor: Build strong, reliable relationships with Sales and other customer-facing teams.

Job Title: Senior Technical Analyst, Business Systems (NetSuite) About Bombas: Bombas is a premium basics brand dedicated to comfort and social impact. Founded in 2013, we aim to address the urgent need for socks in homeless shelters—socks being the most requested clothing item. For every pair of socks sold, we donate a pair to those in need. Our mission extends beyond socks; we've innovated to include underwear and t-shirts—items also crucial for the homeless community. With millions of pairs sold and donated, Bombas continues to make a significant positive impact on the communities we serve. Click here to explore the Bombas Hive! The name Bombas is inspired by the Latin word for bumblebees, symbolizing teamwork and community. Our diverse and inclusive team is dedicated to creating comfortable products while fostering a workplace where every voice is valued. We strive to empower all individuals, irrespective of age, color, ethnicity, gender, gender identity, genetics, ability, veteran status, race, religion, or sexual orientation. This position is based at our Bombas HQ in New York City. About the Job: We are on the lookout for a Senior Technical Analyst, Business Systems (NetSuite) who will act as both a functional and technical expert, primarily focusing on our enterprise business applications, especially NetSuite. This role will collaborate closely with Finance, Accounting, Supply Chain, and Operations teams to translate business requirements into scalable system solutions. The ideal candidate will possess extensive NetSuite expertise, strong business insight, and the ability to lead system initiatives effectively.

At Inductive Bio, we are revolutionizing the field of drug discovery, making it faster and more efficient. Chemists often find themselves spending countless hours synthesizing data, expertise, and intuition to develop new molecules that are safe and effective for human use. This intricate and time-consuming process leaves patients waiting for solutions. Our innovative platform, powered by cutting-edge AI technology, is designed to accelerate this process and enhance collaboration.Our platform is currently utilized in numerous active drug discovery initiatives, with rapid growth in adoption. Supported by top investors at the convergence of technology and biotechnology, our team comprises distinguished experts in technology and drug discovery. Following successful word-of-mouth promotion, we are now looking to expand our market strategy and grow our software and services business.As the inaugural Partner Success hire at Inductive Bio, you will work closely with drug discovery teams to help them maximize the value they receive from our AI-driven platform. You will guide customers through onboarding and adoption, positioning yourself as a trusted partner who aids them in achieving scientific breakthroughs. Your contributions will be vital in strengthening our customer relationships and optimizing our scalable impact delivery.

Role overview The Points Guy, a brand within Red Ventures, seeks a Business Intelligence Analyst in New York City. This position centers on transforming complex data into clear insights that support business decisions and enhance the customer experience. What you will do Analyze large and diverse datasets to spot trends and uncover opportunities Convert data findings into practical recommendations for the business Collaborate with teams throughout the company to support projects and strategic initiatives Contribute to the development of data-driven strategies aimed at improving business performance

At Via, we are revolutionizing transportation on a global scale. From enhancing individual commutes to minimizing our collective environmental impact, we are driven by ambitious objectives.As a Partner Success Manager, you will embody the voice and face of Via for our partners, both internally and externally. This engaging role will empower you to forge authentic, lasting relationships with clients, transforming these connections into avenues for sustained revenue growth. You will act as a trusted advisor, offering strategic insights on operational, market-entry, and product-related challenges while advocating for new initiatives within Via to support the expansion of our partners' services.

As the Director of Partner Success at Anthropic, you will be instrumental in shaping and enhancing our partner relationships. Your primary focus will be to ensure that our partners achieve their desired outcomes while using our innovative AI solutions. You will lead a dedicated team, driving growth, engagement, and long-term success through strategic insights and collaborative efforts.In this role, you will establish key performance indicators, analyze partner feedback, and implement best practices to optimize our partner programs. Your ability to build strong relationships and foster a culture of success will be crucial in delivering exceptional value to our partners.

The Director of Business Analysis sets the strategic course for business analysis across the City of New York. This position manages a group of analysts, evaluates how departments operate, and guides improvements that make city services more effective and efficient. Key responsibilities Lead and support a team of business analysts, providing direction and mentorship Review and assess business needs throughout various city departments Recommend solutions aimed at increasing efficiency and enhancing service quality Turn complex data into clear insights that help city leaders make informed decisions Requirements Strong strategic thinking and problem-solving abilities Proven experience managing teams and overseeing analysis projects Skilled at communicating complex findings in a straightforward, actionable way

At Anaplan, we are a dynamic team of innovators dedicated to enhancing business decision-making through our advanced AI-driven scenario planning and analytics platform, empowering our clients to outperform their competition.What brings Anaplanners together across various teams and regions is our unwavering dedication to our clients’ success and our Winning Culture.Our esteemed clientele includes some of the most recognized names in the Fortune 50, such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, among over 2,400 global companies that trust our top-tier platform.Our Winning Culture fuels our innovative teams. We embrace diverse thoughts and ideas, act as leaders regardless of our titles, strive for ambitious goals, and take pride in celebrating our achievements—both large and small.Guided by principles that prioritize strategy, values, and disciplined execution, you will find inspiration, connection, development, and rewards here. Your unique qualities are welcome; join us in building the future together!AMER Portfolio Leader - Director of Customer SuccessAnaplan is a pioneering enterprise planning platform relied upon by the world’s most sophisticated organizations to enhance financial, operational, and strategic decision-making processes. Supported by Thoma Bravo, a leading software-focused private equity firm, Anaplan operates with speed, intensity, and a relentless commitment to operational excellence and measurable performance.As we embark on our next growth phase, we are refining our go-to-market post-sales coverage model to improve segmentation, execution rigor, and recurring revenue security. Historically, accounts were managed within blended portfolios, but as our business has evolved, it has become clear that differentiated customer segments require tailored strategies, scrutiny, and leadership focus.To facilitate this evolution, we are establishing a dedicated AMER Portfolio Leader (CSD) role responsible for four segmented portfolios. This strategic investment aims to enhance renewal discipline, operational command, and risk transparency for fiscal year 2027 and beyond.This highly visible role is at the heart of Anaplan’s post-sales go-to-market engine, perfect for a seasoned post-sales GTM leader eager to thrive in a fast-paced, high-performance environment, initiate a new GTM strategy, and significantly impact both the business and the operational model.The ideal candidate is an operator at heart; gritty, action-oriented, and relentless in their pursuit of customer outcomes and value delivery.

Tabs is hiring a Customer Success Manager based in New York City. This position focuses on building strong relationships with clients and ensuring they get the most value from Tabs' solutions. Understanding client needs and guiding them to use services effectively are central to the role. Key responsibilities Develop and maintain relationships with clients to support their objectives Collaborate with teams across the company to deliver a consistent customer experience Promote product adoption and help clients benefit fully from Tabs' offerings Collect and analyze feedback from clients, providing actionable insights to improve products and services Location This role is based in New York City, NY.

Join Rogo's MissionAt Rogo, we are revolutionizing the landscape of financial analysis with the power of artificial intelligence. Our goal is to equip finance professionals from leading investment banks, private equity funds, and investment firms with AI that provides exceptional speed, precision, and insights. We are not merely enhancing financial workflows; we are completely redefining them.This role presents a unique chance to join a transformative company at a pivotal moment. With a rapidly expanding clientele, proven product-market fit, and support from top-tier investors, we are quickly scaling and creating a new category of enterprise AI.Our team is composed of driven, intelligent individuals who are deeply passionate about our mission. We work with intensity, take ownership of complex challenges, and maintain a sharp focus on our users. If you excel in a dynamic environment, strive for excellence, and wish to contribute to the future of finance, we encourage you to apply.Your ResponsibilitiesAs a Customer Success Manager at Rogo, you will be a highly driven professional with a demonstrated history of delivering client success. You will manage a portfolio of accounts from start to finish, ensuring initial adoption, value realization, retention, and growth. You will act as the main point of contact for both everyday users and executive stakeholders, guaranteeing that our customers achieve measurable ROI from Rogo, ultimately driving revenue growth.Your Key ResponsibilitiesClient Relationship Management: Be the primary liaison for clients using a consultative and prescriptive approach.QBRs & Executive Alignment: Organize and conduct Quarterly Business Reviews (QBRs) to synchronize client objectives, roadmap, and future actions.Renewal Management: Oversee the renewal process from beginning to end, including timeline forecasting, stakeholder coordination, and churn risk mitigation.Customer Health & Retention: Track adoption and health indicators, manage escalations, and proactively engage to prevent churn.Account Strategy: Create success and account plans for each client, including stakeholder mapping, KPIs, adoption milestones, and mutual action plans.Grow Bottom-Line Revenue: Leverage customer performance metrics to identify and act on upsell opportunities.Advocacy and Engagement: Empower users and stakeholders to become advocates for Rogo within their organizations.