BPO Process Trainer

WHAT YOU'LL DOLead engaging training sessions in both live and virtual settings.Design and implement tailored Learning and Development programs aligned with business needs.Oversee and manage training data in accordance with Learning and Development requirements during new hire orientations, cross-skilling, and floor support sessions.Utilize data analysis to identify improvement areas and provide refresher training and knowledge management support to the business.Collaborate with Subject Matter Experts (SMEs) to convert expert content into engaging classroom, online, and blended learning solutions.Plan and manage project timelines effectively.Contribute to the enhancement of training processes and participate in various projects as required.Act as a bridge between Learning and Development and business departments to ensure alignment in practices and manage the scheduling of training programs.Drive innovation and process improvements within the Learning and Development function.Participate in any client-mandated training initiatives.Fulfill trainer responsibilities in line with organizational policies, which include training employees, assigning tasks, evaluating new hires' performance, rewarding and disciplining employees, and addressing complaints.Monitor trainee progress throughout the training duration, providing coaching and developmental feedback, and conducting classroom training as per ramp planning.Employ effective presentation techniques, including innovative training methods and accelerated adult learning strategies. Adjust classroom agendas, timelines, and content flow as needed to ensure impactful training delivery.Guide and mentor trainee trainers in facilitation and presentation skills as directed by leadership.Engage in floor support activities such as On-the-Job Training (OJT), refresher training, and remedial training as necessary, ensuring program effectiveness from both training and business perspectives.Promote continuous improvement in program execution through documentation of existing processes and evaluation of potential scenarios.

Job OverviewWe are seeking a dynamic Lead Trainer in Learning and Development to spearhead our training initiatives at Altisource. This role entails facilitating engaging classroom and virtual training programs focused on skill development for entry-level associates. You will lead and manage intervention-based learning efforts, ensuring our team is equipped with the necessary skills to succeed. Roles & Responsibilities:Your primary responsibilities will include:Collaborating with department heads to develop and implement soft skills training programs across various business units, including assessment and evaluation methods.Partnering with business units to identify deliverables, expectations, and risks, while addressing specific training needs.Conducting thorough assessments of training and development needs through various identification resources.Employing diverse training methodologies, techniques, concepts, and tools to maximize training effectiveness.Defining the ROI for each training program delivered.Designing tailored training courses and materials to meet identified training needs.Monitoring and measuring the effectiveness of all training initiatives.Acting as a liaison between Learning & Development and business units to ensure consistency in training practices.Contributing to process improvements and innovation within the Learning & Development function.Exemplifying teamwork and adherence to the organization’s code of conduct at all times.

Key Responsibilities:Strategically plan, oversee, and engage in the training initiatives for all employees within the organization.Ensure training programs are tailored to enhance skills, improve productivity, and elevate work quality.Develop a comprehensive orientation and training system aimed at evaluating employee performance.Design, implement, and administer effective training activities and programs that foster a motivated, adaptable, and multi-skilled workforce.Identify training needs among employees and develop appropriate programs to address those requirements.Facilitate the adoption of an efficient Training system across all departments.Organize and conduct training seminars in alignment with company policies and guidelines.Evaluate the effectiveness of training sessions conducted to ensure continuous improvement.Create a conducive and engaging learning environment.Report any matters affecting the interests of the organization to Management.Stay updated on the latest innovations and trends in the hospitality sector.Assess training needs and ensure that training aligns with company objectives and compliance requirements.Establish training plans that align with both short-term and long-term organizational goals.

Join our dynamic team as a Learning & Development Manager at Accor Hotels in Bengaluru. In this pivotal role, you will lead initiatives that foster employee growth and enhance training programs across our organization. Your expertise will help shape a culture of continuous learning, ensuring our team is equipped with the skills needed for success in the hospitality industry.

About Lakshya DigitalAs a prominent subsidiary of Keywords Studios, Lakshya Digital is a leading game art studio based in India, with its headquarters in Gurgaon. With a talented workforce of over 700 professionals, our studios are strategically located in Gurgaon, Pune, and Seattle, complemented by sales offices in San Diego and Tokyo. Established in 2004, Lakshya has garnered a stellar reputation in the game development sector, having contributed art for over a hundred successful titles including renowned franchises like Bloodborne, Dark Souls II, Just Cause 3, WWE 2K16, Uncharted 2, and more. Our senior team, composed of both international and Indian talent, excels in delivering high-quality art across various gaming platforms and genres. We pride ourselves on balancing artistic creativity with a strong process orientation, ensuring the delivery of best-in-class services. Lakshya also collaborates closely with NASSCOM to foster the growth of the game development ecosystem in India.For more information, please visit our website.About the Role:We are on the lookout for an experienced and innovative Lead Trainer to spearhead our Soft Skills training programs. The ideal candidate will possess exceptional technical skills in program design, learning platforms, and instructional design methodologies to create impactful learning experiences that align with our business objectives. You will be responsible for developing strategic Learning & Development initiatives, overseeing comprehensive training programs, and mentoring a team to ensure the delivery of effective learning experiences.

Join Capco as a Learning & Development Analyst or Senior Analyst, where you will play a pivotal role in shaping the learning experience within our organization. Your primary focus will be on designing, implementing, and evaluating effective training programs that foster professional growth and enhance organizational performance.

Join Our Team as a Learning Management Specialist!At Ema’s Builder Academy, we empower enterprise builders to effectively deploy Ema’s AI Employees at scale. We are on the lookout for a dynamic Academy Operations Specialist who is passionate about enhancing the learner experience, ensuring operational excellence, and maintaining platform integrity. You will be responsible for the comprehensive management of Thinkific, guaranteeing that courses are live, learners are registered and certified, content is updated in line with product developments, and our Academy operates at a world-class standard. This role is far from just administrative; you will be the operational cornerstone of one of Ema’s key growth strategies: builder adoption and activation.Your Key ResponsibilitiesPlatform Management: Oversee the complete administration of Thinkific (Builder Academy LMS). Configure the portal, manage its structure, and oversee learner access. Regularly update the platform's aesthetics to align with Ema’s branding while ensuring its reliability and usability.Learner Engagement: Handle learner enrollments for all Builder courses. Assess submissions and monitor learner progress while ensuring high completion rates and timely certifications.Content Management: Collaborate with various teams including Product, GTM, and Content to curate and operationalize content updates. Manage timelines to keep Academy materials in sync with Ema’s evolving product capabilities and publish updated courses.Support and Experience Enhancement: Act as the primary contact for Academy-related inquiries—addressing access issues, navigation questions, and course-related concerns. Efficiently resolve learner issues and proactively work to reduce friction points, enhancing the overall learner experience.Performance Insights: Oversee reporting and dashboards related to Academy performance. Analyze key metrics such as enrollment, engagement, completion rates, and adoption, generating actionable insights to improve course effectiveness and learner activation. Provide regular updates to stakeholders.Your ProfileOperational Experience: You have 3-5 years of experience in Operations, LMS Administration, or Program Coordination within a SaaS or tech environment.Platform Proficiency: You are well-versed in LMS tools (preferably Thinkific), CRM systems, and possess skills in data handling and reporting.Detail-Oriented: You consistently execute tasks with precision and ensure nothing falls through the cracks.

Join our dynamic team and make a difference!As a Coding Trainer focused on Teacher Enablement, you won't just teach coding; you will empower educators to inspire the next generation of tech leaders. Your influence will extend to hundreds of students as you enhance the skills of those who teach them.Salary Range: Rs 300,000 - Rs 700,000 (INR 3 - 7 LPA)Experience Required: Minimum 1 yearJob Type: Full-timeIn this role, you will:Train and support coding instructors in various programming languages and methodologies.Establish teaching standards and effective delivery methods.Ensure every class is engaging, consistent, and impactful.Promote quality education across multiple classrooms.This is a hybrid role that may involve night shifts. Seize the chance to amplify your impact!

Teamwork makes the stream work. Roku is transforming the way the world experiences television.As the leading TV streaming platform in the U.S., Canada, and Mexico, Roku aims to empower every television globally. We have pioneered streaming to the TV and strive to be the platform that connects the entire TV ecosystem. Our mission is to connect consumers with their favorite content, assist content publishers in growing and monetizing their audiences, and provide advertisers with unique ways to engage consumers.From your first day with Roku, your contributions will be valued. As a rapidly growing public company, we encourage active participation from all team members. This role offers you the chance to make an impact on millions of TV streamers worldwide while gaining valuable experience across various disciplines. About the Team The Advertising Performance team is dedicated to optimizing the experience for Advertisers, Publishers, and Roku. Our systems and solutions employ advanced disciplines and technologies to achieve real-time multi-objective optimization within distributed systems, ensuring large-scale performance with minimal latency. Leveraging Machine Learning, Reinforcement Learning, AI, Control, and Optimization Systems, and Auction Dynamics, we tackle a wide array of complex challenges. Central to our operations is the Machine Learning, Experimentation, and Inference Platform, which we continuously enhance to adapt to the evolving landscape. About the Role In this position, you will play a pivotal role in developing cutting-edge machine learning solutions...

Join our innovative team at Tekion as a Senior Software Engineer specializing in Machine Learning Platforms. In this role, you will develop cutting-edge algorithms and applications that enhance our machine learning capabilities, driving the future of technology in the automotive industry. You will collaborate with cross-functional teams to create scalable and efficient solutions that meet business needs. Your expertise will contribute to building high-performance systems that optimize user experiences.

Join Tekion, a forward-thinking technology company revolutionizing the automotive retail experience through our innovative machine learning platform. As a Senior Software Engineer, you will be integral in developing cutting-edge solutions that leverage machine learning algorithms to enhance our platform’s capabilities and improve user experience.

Join a dynamic team as a Member of Technical Staff specializing in Machine LearningSalary range: Rs 2500000 - Rs 4000000 (i.e., INR 25-40 LPA)Minimum Experience: 2 yearsLocation: BengaluruJob Type: Full-timeWe are seeking a passionate Member of Technical Staff – Machine Learning with 2–3 years of practical experience in Python development, API engineering, and expertise in Large Language Models (LLMs). In this role, you will be instrumental in creating and scaling ML-driven features, embedding AI capabilities into production systems, and aiding in the development of AI-first products.

Teamwork makes the stream work. Roku is revolutionizing the way the world experiences television.As the leading TV streaming platform across the U.S., Canada, and Mexico, Roku's ambition is to power every television globally. Pioneering the streaming movement, our mission is to establish ourselves as the premier TV streaming platform, connecting consumers with their favorite content, assisting publishers in building and monetizing extensive audiences, and equipping advertisers with unique tools to engage users effectively.From your first day at Roku, you’ll make a significant impact. As a rapidly expanding public company, every member of our team plays a vital role. You will have the chance to delight millions of TV streamers worldwide while gaining valuable experience across various disciplines. About the TeamRoku continues to lead the TV streaming market with over 70 million active accounts in North America. Our ongoing success is deeply rooted in our commitment to advancing our machine learning and recommendation engine. We empower users to access a vast array of content, from movies and episodes to news, sports, music, and channels from around the globe. About the RoleWe are on a quest to develop state-of-the-art advertising technology that empowers businesses to execute sustainable and highly profitable campaigns. The Ad Performance team focuses on server technologies, cloud services, and data analytics aimed at enhancing the advertising experience. We seek experienced engineers with a strong background in machine learning to assist us in this endeavor. Responsibilities include improving ad relevance, demographic inference, yield optimization, and more. Candidates must apply their expertise in experimental methodologies, statistics, optimization, probability theory, and machine learning utilizing both general-purpose software and statistical languages.

Join our dynamic team at Sumo Logic as a Senior Machine Learning Engineer, where you will play a pivotal role in designing and implementing cutting-edge machine learning models to drive our product innovations. Collaborate with talented professionals in a fast-paced environment and leverage your expertise to solve complex problems and enhance data-driven decision-making across the organization.

Join Continental as an IT Engineer specializing in Machine Learning, where you will leverage cutting-edge technologies to enhance our innovative solutions. As part of our dynamic team in Bengaluru, you will work on developing and implementing machine learning models, contributing to projects that have a significant impact on the automotive industry.

Join Bazaarvoice as a Trainer specializing in Moderation & Authenticity, where you will play a pivotal role in enhancing our community engagement and ensuring the integrity of user-generated content. In this position, you will develop and deliver training programs that empower our moderation team and uphold the standards of authenticity that our brand is known for.

Empower Every Identity, from AI to HumanAt Okta, we recognize that identity is the cornerstone of unlocking AI's potential. Our mission is to secure AI through the development of trusted and neutral infrastructure, enabling organizations to embrace this transformative era safely. We seek innovative thinkers who are driven to tackle complex challenges with a sense of urgency and excellence.This is a unique opportunity to engage in career-defining work. If you are passionate about our mission, we would love to connect.The Partner Enablement team at Okta plays a pivotal role in equipping our Field Team and partners with the essential knowledge, tools, and resources for success. We develop, deliver, and manage training programs that foster understanding and adoption of Okta’s cutting-edge identity and access management solutions. Our goal is to empower every learner to fully leverage Okta’s platform and services.The Service Delivery Trainer RoleReporting to the Manager of GSI Enablement, this position is responsible for creating and delivering training programs that ensure the smooth deployment and adoption of Okta solutions. As a Service Delivery Trainer, you will utilize your technical enablement and deployment expertise to provide top-tier training for our customers and partners, facilitating their successful implementation of Okta.Your ResponsibilitiesConducting technical training sessions for GSI partners focused on deploying and managing Okta solutions.Designing, developing, and updating training materials, including presentations, hands-on labs, and virtual learning modules.Collaborating with cross-functional teams to ensure training aligns with product updates and best practices.Partnering with deployment teams to identify challenges and create targeted training programs to address skill gaps.Collecting feedback from participants to continuously enhance training effectiveness and content quality.Coordinating logistics for training sessions, including scheduling, registration, and follow-up communications.

Join Endava as a Senior Machine Learning Engineer and play a pivotal role in developing innovative machine learning solutions that drive our clients' success. In this position, you will leverage your expertise in algorithms, data modeling, and statistical analysis to create predictive models and enhance decision-making processes.You will collaborate with cross-functional teams to implement state-of-the-art machine learning techniques and contribute to the design and architecture of scalable data systems. If you are passionate about machine learning and eager to deliver impactful results, we want to hear from you!

Nielsen Company is seeking a Lead Machine Learning Engineer to join the team in Bengaluru. This individual contributor role centers on building advanced machine learning solutions that shape products and services throughout the organization. Key responsibilities Design and deploy scalable machine learning models for practical use cases Collaborate with teams from different functions to embed machine learning into core offerings Use deep knowledge of machine learning to inform data-driven decisions Location This position is located in Bengaluru.