Qualifications
Manage incoming and outgoing communications regarding billing inquiries, delivering accurate and prompt resolutions.
Assist customers in comprehending invoices, charges, credits, and payment terms.
Investigate and resolve complex account discrepancies and accounting inquiries.
Collaborate with Finance, Sales, and Support teams to ensure clear and precise communication.
Address billing disputes promptly and professionally, ensuring concerns are resolved to reinforce trust and long-term partnerships.
Take full ownership of designated billing and collections cases from initial inquiry through resolution, ensuring timely and accurate follow-through.
Conduct collections outreach via phone and email while nurturing positive customer relationships.
Negotiate payment arrangements as needed and ensure swift resolution of overdue accounts.
Thoroughly document all collection activities and maintain accurate account records.
Process ACH and credit card payments accurately and efficiently.
Enter and reconcile account adjustments to uphold precise financial records.
About the job
With over 25 years of experience and millions of diners, OpenTable, a subsidiary of Booking Holdings, Inc. (NASDAQ: BKNG), stands as a premier leader in the restaurant industry. Our cutting-edge technology empowers restaurant partners to focus on their teams, guests, and overall profitability while enabling diners to discover and reserve the perfect dining experience for any occasion.
At OpenTable, each employee contributes significantly to our mission and culture of hospitality, which revolves around caring for others. Join our global team, which encompasses a portfolio of metasearch brands, and make a tangible impact.
We are currently looking for a meticulous and customer-oriented Billing Support Specialist to become part of our Customer Support team. This pivotal role is essential for maintaining billing accuracy, resolving customer inquiries, supporting revenue operations, and managing collections activities. It is an excellent opportunity for a driven professional eager to grow within a vibrant team while honing expertise in billing operations, collections, and customer account management. The ideal candidate will possess a strong financial background, outstanding customer service skills, and the ability to excel in a fast-paced, goal-oriented environment.
About OpenTable
OpenTable is a leading platform in the restaurant industry, passionate about enabling restaurants to flourish through innovative technology and exceptional service. We connect millions of diners with over 60,000 restaurant partners, facilitating memorable dining experiences worldwide.