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Billing Specialist

hireframeRemote — Mexico
Remote Full-time

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Experience Level

Experience

Qualifications

Requirements3-5 years of experience in Billing, Accounts Receivable, Revenue Operations, or related Finance roles, with a strong preference for SaaS and recurring billing experience. Deep understanding of subscription billing and usage-based billing processes within a SaaS context. Hands-on experience with billing systems, preferably NetSuite SuiteBilling or similar platforms. Advanced skills in Excel/Sheets and data analysis. Exceptional analytical and problem-solving abilities. Strong communication skills to liaise effectively with cross-functional teams and customers.

About the job

Join our dynamic Finance team at hireframe as a Billing Specialist. In this pivotal role, you will take charge of comprehensive subscription billing, manage recurring invoicing, implement usage-based billing strategies, and oversee accounts receivable for our SaaS operations. Your attention to detail will ensure billing accuracy and contribute to a top-notch customer billing experience. You will work closely with cross-functional teams, including Sales, Customer Success, Revenue Operations, and Finance, to streamline processes and enhance our billing operations.

Key Responsibilities

Billing Operations & Invoice Management

  • Manage the complete billing cycle for customers, including generating, validating, and delivering invoices in multiple currencies.
  • Oversee monthly billing cycles catering to subscription and usage-based invoices.
  • Facilitate invoice submission through customer AP portals to ensure timely and precise distribution.
  • Keep billing schedules, contract updates, and customer records updated in NetSuite SuiteBilling.
  • Address customer billing inquiries and efficiently resolve any discrepancies or disputes.
  • Collaborate with Sales and Customer Success teams to manage billing setups, amendments, renewals, and customer communications.

Accounts Receivable & Collections

  • Monitor accounts receivable aging and proactively engage in collections activities.
  • Conduct weekly reviews of AR aging to identify trends and potential risks.
  • Implement automated dunning processes and perform direct outreach as required.
  • Communicate with customers regarding overdue balances, payment plans, and remittances.
  • Assist with month-end closing activities related to accounts receivable and bad debt considerations.
  • Analyze billing and collections data to pinpoint discrepancies or areas for process improvement.

Reconciliation, Accuracy & Compliance

  • Reconcile billing information across NetSuite, Salesforce, and internal systems.
  • Validate usage data, billing logic, and charges related to usage-based billing.
  • Ensure accuracy in customer, contract, and billing master data across various systems.
  • Provide documentation and support for internal audits and financial reporting requirements.

Systems, Tools & Workflow Optimization

  • Utilize NetSuite SuiteBilling and ARM, Salesforce, and Excel/Sheets extensively.
  • Enhance workflows related to quote-to-cash processes and system integrations.
  • Take charge of scheduled and off-cycle billing runs, including invoices for newly closed deals.

About hireframe

hireframe is a forward-thinking company dedicated to providing innovative SaaS solutions. We pride ourselves on fostering a collaborative and inclusive work environment that empowers our team members to excel and contribute to our mission. As a remote-first organization, we prioritize flexibility and work-life balance, enabling our employees to thrive in their roles.

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