Billing & Collection Operations Manager

Earnest is seeking an Engineering Manager to lead its Servicing and Collections technology team. This remote role is based out of San Francisco, CA. The manager will oversee a group of engineers dedicated to building and improving systems that support servicing and collections operations. Key responsibilities Guide and mentor engineers, encouraging their professional growth Work closely with teams across the company to refine technology for servicing and collections Increase process efficiency and foster new ideas, while ensuring regulatory compliance Champion ongoing improvement within the team Requirements Strategic approach and a record of achieving results Previous experience managing engineering teams Comfort working in a rapidly evolving setting

About Collective:At Collective, we're on a transformative journey to revolutionize the way independent professionals operate. Our innovative technology, combined with a dedicated team of advisors, enables our members to attain financial self-sufficiency by streamlining processes such as business incorporation, accounting, bookkeeping, tax services, and community access—all within a unified platform. We empower freelancers to harness the same tax advantages as large corporations, allowing them to devote their energy to what they love instead of paperwork.Featured by prominent media outlets including Forbes, Business Insider, Yahoo, Bloomberg, Financial Times, and TechCrunch, we are supported by renowned investors such as General Catalyst, Sound Ventures (Ashton Kutcher and Guy Oseary), QED Investors, Google's Gradient Ventures, and Expa, who have backed legendary companies like YouTube, Substack, Twitch, Box, Hims, Instacart, and Lyft.Role Overview:We are seeking a Senior Software Engineer to enhance and innovate the core product experiences that drive Collective's member platform. This role offers significant ownership across the entire tech stack, collaborating closely with Product, Design, and Operations teams to deliver promptly and iterate based on genuine customer feedback. You will leverage cutting-edge AI tools and agent-based workflows to speed up development, enhance code quality, and unlock new product functionalities. This position is perfect for engineers who prioritize outcomes over tasks and view AI as an integral component of modern software development.Key Responsibilities:Take full ownership of features—identify problems, craft solutions, deploy, and refine until optimal.Deliver high-quality, user-centric product experiences across both frontend and backend systems.Collaborate with Product and Design teams to translate ambiguous challenges into straightforward, effective solutions and implement them.Utilize AI-driven development tools (code generation, copilots, agent workflows) to enhance efficiency and reduce manual tasks.Identify and integrate AI features into the product that significantly enhance the member experience.Continuously ship updates, monitor what you build, and use user behavior and feedback to inform subsequent iterations.Make informed system design choices that balance speed, scalability, and maintainability—taking ownership of the tradeoffs involved.Enhance developer workflows through automation, internal tools, and AI-assisted processes.

Role overview Notion Labs Inc. seeks a Software Engineer for the Collections Experience team in San Francisco, California. The main focus is on making it easier and more engaging for users to organize and interact with content on the Notion platform. What you will do Design and build new features that improve how collections work and feel for users. Refine current processes to streamline content management and access. Work with engineering, design, and product teams to deliver updates that enhance the platform. Collaboration This role involves frequent teamwork with colleagues from a range of disciplines. Contributions include sharing ideas, reviewing work, and helping develop new features from initial concept through launch.

At Earnest, we empower ambitious professionals to make informed financial decisions and craft the life they aspire to live.Our team, known as 'Earnies', is dedicated to assisting borrowers in confidently navigating their financial journeys by providing innovative borrowing solutions and a more transparent pathway to managing their debt. If you're passionate about making a difference, read on to discover how we can work together to create something exceptional.The Director of Collections Strategies will report to the Chief Product Officer.In this role, you will:Develop and lead a comprehensive collections strategy focused on personal loans and student loan refinancing, initially emphasizing the personal loan program.Create customer-centric recovery strategies that enhance performance throughout the entire delinquency lifecycle, including pre-default stages.Select and oversee third-party vendors, ensuring clear performance expectations and accountability.Utilize data analytics, testing, and cross-departmental collaboration to establish a compliant and scalable collections operation.Define the long-term collections model, determining when to leverage external vendors versus building internal capabilities.About You:10+ years of experience in consumer lending collections, servicing, or recoveries with a focus on strategy and execution.Extensive knowledge of collections operations, compliance, and vendor management.Proven track record of enhancing recovery outcomes while ensuring an excellent customer experience.Highly analytical, comfortable leveraging data to inform decision-making and optimize performance.Strong communicator able to collaborate effectively across Risk, Product, Operations, Legal, Compliance, and Data departments.Preferred Qualifications:Experience in fintech, digital lending, or customer-focused banking.Familiarity with personal loans, student loans, or unsecured installment lending.Experience in establishing or modernizing a collections function from the ground up.Work Location:This position is fully remote, based in the United States.At Earnest, we believe in empowering our employees to lead fulfilling lives. We offer a range of competitive perks and benefits, including:

About the TeamJoin the innovative Workload Networking team at OpenAI, where we develop cutting-edge collective communication frameworks that power our most extensive training initiatives. Our team leverages advanced C++ and CUDA technologies to explore pioneering collective communication strategies, maximizing the efficiency of our flagship models on custom-built supercomputers.The models we create are vital to the advancement of AI research at OpenAI and across the industry. We continuously integrate insights from our diverse research community into our training architecture.About the RoleAs a Software Engineer specializing in Networking, you will play a crucial role in designing and implementing tailored networking collectives that are seamlessly integrated into our training pipeline.We seek candidates with a solid foundation in performance-critical low-level software development. Familiarity with collective communication principles is a valuable asset.This position is located in San Francisco, CA, and follows a hybrid work model, requiring three days in the office per week, with relocation support available for new hires.Your Responsibilities Include:Collaborating with ML researchers to design and implement high-performance collective operations in C++ and CUDA.Optimizing our extensive training jobs to fully leverage various network transport technologies utilized in our supercomputers.Conducting simulations to guide the design of future supercomputer networks.Ideal Candidates Will:Have experience developing distributed algorithms utilizing RDMA.Be proficient in writing low-level, performance-sensitive code for CPUs and/or GPUs.Possess knowledge of network simulation methodologies.About OpenAIOpenAI is at the forefront of AI research and deployment, dedicated to ensuring that general-purpose artificial intelligence is a benefit to all of humanity. We challenge the limits of AI capabilities and strive to deploy these technologies safely through our innovative products. Our mission is rooted in creating AI responsibly, with a focus on safety and the diverse needs of humanity. We value varied perspectives and experiences to enrich our endeavors.We are proud to be an equal opportunity employer, committed to inclusivity and diversity in the workplace.

About Collective Collective helps solopreneurs manage business formation, bookkeeping, tax services, and community through a single, integrated platform. The company’s technology and advisor team aim to give self-employed individuals the same tax advantages as larger organizations, so members can focus on their work instead of paperwork. Collective has been featured in Forbes, Business Insider, Yahoo, Bloomberg, Financial Times, and TechCrunch. Backers include General Catalyst, Sound Ventures (Ashton Kutcher and Guy Oseary), QED Investors, and Google’s Gradient Ventures. Role Overview: Product Lead for Core Platform & AI This role shapes the foundation of the Collective member experience. The Product Lead for Core Platform oversees core infrastructure: the unified task system, dashboard, messaging layer, and shared UI components. These elements support all vertical products at Collective. Reporting directly to the CEO, this person will build a new function from scratch. The role includes integrating AI at the platform layer and setting standards that other product teams will follow. What You Will Do Define and drive the vision, strategy, and roadmap for the Core Platform, including the unified task system, dashboard, messaging infrastructure, and common components that shape every member’s experience. Establish and maintain the System of Record for tasks and communications, ensuring all vertical product teams (Payroll, Accounting, Tax, etc.) deliver a consistent and streamlined member journey. Design the AI integration layer and develop strategies for how AI support interacts with the task framework to proactively assist members, reduce support volume, and resolve issues before human intervention is needed. Set technical standards for task schemas, notification logic, lifecycle states, and component contracts, so vertical teams can build on the platform without disrupting the member experience. Work with Internal Tools and Operations to ensure human-in-the-loop workflows have the visibility, automation, and tools needed to support members efficiently, while moving toward automated solutions where AI can handle the workload. Location San Francisco

Join Axon and be a Force for Good.At Axon, our mission is to Protect Life. We are innovators tackling society's most pressing safety and justice challenges with our comprehensive ecosystem of devices and cloud software. Just like our products, our teamwork thrives on collaboration, candor, and empathy, as we seek diverse perspectives from customers, communities, and each other.Life at Axon is dynamic, challenging, and impactful. Here, you will take ownership and implement meaningful change. You will continuously grow while working hard for a mission that matters at a company where your contributions are valued. Your ImpactAre you eager to leave a lasting impact and help save lives? Are you passionate about leveraging technology to enhance processes? Do you aspire to be part of a high-performing team?Axon is in search of a strategic and energetic Director of Global Credit and Collections. In this leadership role, you will oversee global credit risk and order-to-cash operations. You will be responsible for defining the global credit strategy, spearheading organizational transformation in cash collections, and leading a team across the Americas, EMEA, and APAC. The ideal candidate is a results-driven leader capable of influencing senior stakeholders and ensuring seamless execution on a global scale.This role will collaborate cross-functionally to gather customer requirements early in Axon’s sales cycles, enhancing the customer invoicing experience. As a key business partner, you will engage with internal stakeholders across Sales, Customer Success, Finance, Tax, Treasury, Controllership, and IT. You will play a crucial role in developing policies, designing processes, and driving operational excellence as Axon enhances its technologies and processes in the Global Credit and Collections lifecycle.Your responsibilities will include establishing and updating accurate reserves, possessing a thorough understanding of customer contracts and billing within Axon’s CRM and ERP systems, and ensuring that Axon meets its performance obligations and issues invoices promptly.You will lead initiatives to establish data standards, including customer master data, customer contracts, and accounts receivable details, collaborating closely with Finance, Sales Operations, and IT partners. You will be instrumental in implementing new policies or updating existing ones and documenting processes as needed.

At Crusoe, we are dedicated to accelerating the abundance of energy and intelligence. Our innovative solutions are designed to empower a world where ambitious AI creations thrive, seamlessly merging scale, speed, and sustainability.Join us in the AI revolution by leveraging sustainable technology at Crusoe. Here, you will spearhead significant innovations, make a real difference, and collaborate with a team that is leading the charge in responsible and transformative cloud infrastructure.About This Role:We seek a dynamic Engineering Manager to guide our Managed Services and Production Engineering team. In this role, you will balance your efforts between enhancing reliability and managing a team of Site Reliability Engineers (SREs) focused on Crusoe's AI-managed and service offerings. You will take responsibility for the production health of services provided to enterprise clients, including Managed Kubernetes, Managed Inference, and AutoClusters, while collaborating closely with embedded engineering teams to elevate operational excellence, automation, and customer satisfaction.What You'll Be Working On:Leading and developing a team of SREs within Crusoe's Managed AI and Managed Services sectors, establishing technical direction and nurturing a culture of ownership and continuous enhancement.Contributing as an individual contributor—reviewing code, creating tools, and promoting automation to minimize manual work and increase the reliability and scalability of managed services.Taking charge of SLA/SLO performance, incident response, and on-call health for managed services; conducting blameless post-mortems and driving systemic remediation efforts.Collaborating with product and platform engineering teams to influence infrastructure design, observability strategies, and operational readiness for both new and existing managed services.Establishing and monitoring reliability, performance, and operational maturity metrics across the team; converting data into prioritized roadmap investments.Acting as a technical escalation point for high-severity production incidents impacting enterprise customers, and coordinating with Cloud Support and Customer Success teams to ensure effective resolution and communication.What You'll Bring to the Team:Over 5 years of experience in software or infrastructure engineering, with a minimum of 1–2 years in an engineering management or technical lead position.Proven track record in leading teams and driving technical initiatives.

US Remote – Near SF Preferred (Travel as required, SFO, EWR, IGI)About Us:Innodata Inc. (NASDAQ: INOD) stands at the forefront of data engineering, serving over 2,000 clients across 13 global cities. We are the preferred AI technology solutions provider for four out of five of the world's largest technology firms, along with leading entities in finance, insurance, technology, law, and healthcare.By harnessing cutting-edge machine learning and artificial intelligence (ML/AI) technologies, along with a global team of subject matter experts and a robust security framework, we aim to deliver clean, optimized digital data across industries. Innodata combines high-quality digital data solutions with user-friendly platforms.With a dedicated workforce exceeding 3,000 professionals across the United States, Canada, the United Kingdom, the Philippines, India, Sri Lanka, Israel, and Germany, we are positioned for significant growth in the coming years.Position Overview:As a Robotics Solutions Engineer, you will play a pivotal role in advancing AI into the physical realm. You will be a trusted technical partner for some of the most innovative robotics and model-building teams globally. Your responsibilities will include designing and demonstrating data capture solutions, leading technical pilots, conducting samples and demos, and assisting clients in transforming real-world robotics challenges into actionable datasets, pipelines, and evaluation frameworks that drive genuine model and business outcomes. This role holds high visibility and directly impacts strategic partnerships and deals.Key Responsibilities:Partner with Innodata Client Partners to define and execute technical pilots and POCs, securing the “technical win” with both new and existing robotics customers.

ABOUT QUINCEFounded in 2018, Quince is on a mission to revolutionize the retail landscape by proving that high-quality essentials can be affordably priced. We are dedicated to offering exceptional craftsmanship and timeless design without the traditional markup, ensuring fair and sustainable production practices. As a direct-to-consumer (DTC) brand, we eliminate middlemen and utilize just-in-time manufacturing to reduce waste and enhance value for our customers.Quince is at the forefront of retail innovation, leveraging AI, analytics, and automation to drive our operations. Our commitment to excellence is reflected in our core values:Customer First: Every decision we make prioritizes customer satisfaction.High Quality: We uphold premium materials and stringent production standards that you can trust.Essential Design: Our focus is on creating timeless, functional essentials, steering away from fleeting trends.Always a Better Deal: We embrace innovation and transparency to deliver value to our customers and partners alike.Social & Environmental Responsibility: We are committed to sustainable materials, ethical production, and fair wages.Partnering with top-notch manufacturers worldwide, Quince proudly serves millions of customers. Backed by strong investors, we are rapidly growing while maintaining a steadfast dedication to quality, simplicity, and radical price transparency.JOIN OUR TEAM AND CONTRIBUTE TO OUR SUCCESSAs a Merchandising Manager for Young Adult collections, you will play a pivotal role in shaping our product offerings and driving customer engagement. If you are passionate about merchandising and eager to make a difference in a dynamic company, we want to hear from you!

Collective supports solopreneurs by simplifying the business side of self-employment. The platform combines business formation, accounting, bookkeeping, tax services, and a supportive community, all in one place. With a mix of technology and dedicated advisors, Collective aims to give self-employed professionals access to tax advantages typically reserved for larger companies. This lets members spend more time on their work and less on paperwork. The company has appeared in publications such as Forbes, Business Insider, Yahoo, Bloomberg, Financial Times, and TechCrunch. Collective is backed by investors including General Catalyst, Sound Ventures, QED Investors, Google’s Gradient Ventures, and Expa, firms known for supporting brands like YouTube, Substack, Twitch, Box, Hims, Instacart, and Lyft. Role overview The Product Design Lead will be part of a collaborative Design team based in San Francisco. This position offers both independence and responsibility: shaping design processes, managing projects from concept to completion, and helping to build a diverse team focused on user advocacy. The Product Design Lead will help define the design culture at Collective and contribute to the company’s mission through daily work. What you will do Develop a deep understanding of customer needs, business goals, and the industry landscape to create meaningful product experiences. Set and maintain high standards for visual design and user interaction. Clearly communicate customer and business challenges, exploring multiple solutions through design. Lead the adoption of AI tools and generative design methods to improve ideation, efficiency, and expand product capabilities. Conceptualize, design, launch, and iterate on products that move Collective’s mission forward. Work closely with product managers, engineers, designers, operations, sales, and marketing to deliver thoughtful, scalable experiences. Balance speed and quality, making informed decisions about design trade-offs and available resources. Help build and refine a comprehensive design system. Requirements Portfolio showcasing design process and previous work. Proven track record of leading design projects to successful outcomes. Strong communication skills with the ability to explain design concepts clearly. Expertise in design tools and methodologies. Commitment to user-centered design and a strong understanding of usability principles.

Anthropic is seeking a Senior Manager to guide its Accounts Receivable, Credit, and Collections functions. This leadership role is available in San Francisco, New York City, or Seattle. The position centers on overseeing daily operations, maintaining effective processes, and managing risk within the receivables cycle. Main responsibilities Direct all activities related to accounts receivable, credit, and collections Create and refine policies to support healthy cash flow and limit bad debt Assess credit risk regularly and adjust approaches as needed Lead, mentor, and develop a team of finance professionals Foster a culture focused on strong performance and ongoing improvement Location This position is open to candidates in San Francisco, CA, New York City, NY, and Seattle, WA.

Join Our Team as a Field Surveyor!At Service Measure, we are passionate about collecting data where automation falls short. Since our establishment in 2013 in New York, we have been at the forefront of field data collection across Europe and North America, enabling businesses to make informed decisions through comprehensive data gathering.Project OverviewWe are currently seeking dedicated Field Surveyors to assist in gathering vital information on various points of interest (POIs) in the San Francisco area. Your role will involve verifying business locations, operating hours, phone numbers, and other critical details that will be recorded in a specific Google form.Key ResponsibilitiesAs a Field Surveyor, you will be provided with specific addresses to visit each day. Utilizing your smartphone, you will actively collect data and communicate findings. We are looking for enthusiastic and communicative individuals who thrive in dynamic environments.Employment DurationThis is an ongoing project, and we are eager to welcome a new member to our team!Work ScheduleThe work schedule is Monday through Friday, comprising 8 hours per day, totaling 40 hours per week.

About the TeamAt OpenAI, our Core Services team plays a pivotal role in constructing and managing the essential online services that our product teams depend on for production. We specialize in foundational distributed systems and platform capabilities that ensure reliable execution, deliver high-performance services, and address large-scale data/file needs across our diverse product suite. Unlike developer and data infrastructure, our focus is on establishing robust production service foundations and core runtime services.About the RoleWe are seeking an Engineering Manager for our Core Services division. In this leadership position, you will guide teams responsible for designing and maintaining reliable, high-scale distributed systems that are vital for OpenAI’s product ecosystem. Your team will oversee the foundational production systems that serve as the backbone for our product engineering initiatives. You’ll work closely with product and infrastructure partners to expedite the delivery of dependable services and facilitate the scaling of both systems and teams as OpenAI continues to grow. Collaborating with senior engineering leaders, you will help evolve organizational structures, enhance operational processes, and spearhead significant platform initiatives. A strong technical background is essential for success in this role.Your Responsibilities Include:Leading and nurturing a high-performing team of infrastructure engineers.Overseeing teams that build and manage critical production platforms with a focus on cluster reliability, scalability, and rollout safety.Developing and operating mission-critical distributed systems with a strong emphasis on operational excellence (SLOs, incident response, capacity planning, reliability).Defining technical direction for foundational platforms, including workflow/orchestration capabilities, large-scale storage solutions, and core service infrastructures.Collaborating with a wide range of stakeholders, including product engineering teams, adjacent infrastructure teams, and finance/cost partners as necessary.Mentoring and developing engineers and aspiring leaders within the organization.You Will Excel in This Role If You:Possess extensive experience leading teams that manage mission-critical infrastructure in production environments.Have a proven track record in operating mission-critical services or building core distributed systems.Have experience in developing platform-like systems (e.g., orchestration/workflow execution, service platforms) and/or large-scale storage solutions.Are adept at building systems that enhance operational efficiencies and reliability.

About Collective Collective helps solo entrepreneurs run their businesses with less hassle. Our technology and team of advisors make it easier for members to handle incorporation, accounting, bookkeeping, and taxes, all in one place. The goal: give self-employed professionals the same tax advantages as large companies, so they can focus on what matters most to them. Our work has been highlighted in Forbes, Business Insider, Yahoo, Bloomberg, Financial Times, and TechCrunch. Investors backing Collective include General Catalyst, Sound Ventures (Ashton Kutcher and Guy Oseary), QED Investors, and Google's Gradient Ventures. Many have also supported brands like YouTube, Substack, and Lyft. Role Overview: AI Data Engineer Collective is looking for a Senior AI Data Engineer to build an internal data agent platform. The mission: make company data accessible to employees, so anyone can ask questions in plain English and get reliable insights or dashboards in return. This role blends AI systems, data infrastructure, and product engineering. The work goes beyond building a system, it requires attention to data integrity, consistency, and reliability throughout. The team is searching for someone who can set a technical direction, design the data architecture, and help drive adoption of these new tools across the company. What You Will Do Develop Agent Infrastructure Build systems for data retrieval, planning, and execution using real company data Enable multi-step reasoning and analytical workflows Connect the agent platform with internal tools Create an End-to-End Analytics System Develop a natural language interface for the entire data stack Allow employees to run complex analyses without SQL Manage and Enhance the Data Layer Work with product engineering teams to design and improve clean, consistent data models Continuously raise the quality and accessibility of company data Location San Francisco

Join datacurve, a rapidly growing company, as we expand our innovative gamified data collection platform, Shipd. This platform transforms the data gathering process into an engaging experience with quests, bounties, and challenges, making it the ultimate developer and gamification experience. As we scale from a dedicated 6-person engineering team to a robust group of 12-15 engineers, we are seeking an Engineering Manager to lead this growth, maintain high technical quality, and actively contribute to the development of systems that will propel us beyond $70M in annual recurring revenue (ARR).In this pivotal role, you will code, design systems, and navigate technical trade-offs while ensuring the engineering team maintains its velocity. You will also be responsible for establishing the structure, processes, hiring standards, and culture that will define our next growth phase.

Role Overview Axon Enterprises, Inc. is hiring a Senior Collections Analyst in San Francisco. This role manages the collections process and works to improve cash flow by analyzing outstanding accounts and applying strategies that reduce delinquency rates. What You Will Do Oversee and manage collections activities for assigned accounts Analyze account status and identify trends in outstanding balances Develop and implement strategies to improve collections and reduce delinquencies Communicate with internal teams and external partners to resolve payment issues What We Look For Strong analytical skills with a focus on financial performance Clear and effective communication abilities Experience managing collections or related financial processes Comfort working in a busy, evolving environment This position is based in San Francisco, California.

Join Our Team as a Field Surveyor!Service Measure (SM) is a leading field data collection company, established in 2013 in New York. We excel in collecting crucial data in environments where automation falls short. Our dedicated teams gather information through counting features, capturing images and videos, recording audio, and meticulously scanning areas to provide you with comprehensive insights for informed decision-making. Our field data collection teams are strategically located across Europe and North America, eager to tackle new challenges and projects.Project ObjectiveWe are currently embarking on a project designed to enhance public transport stations, contributing to the improvement of popular mapping services.Your RoleAs a Field Surveyor, you will be assigned specific transport stations to attend daily. Your primary responsibility will involve utilizing a mobile device to collect essential attributes at the station and create accessible pathways from the station entrance to the platforms. We seek individuals who are detail-oriented and proficient with technology.Project DurationThis is an ongoing project, and we are looking for passionate individuals to join our team.ScheduleOur work schedule is Monday to Friday, comprising 40 hours per week.

ALTEN Technology USA brings together engineers and technical professionals to support clients in aerospace, medical devices, robotics, automotive, electric vehicles, and rail. With over 3,000 team members across North America and connections to a global network, the company partners with industry leaders throughout the product development cycle. Role overview The Data Collection Operator works onsite in San Francisco (Dogpatch Area) during the 2nd shift, from 2:30pm to 11:00pm. This role centers on operating robotics platforms and capturing raw data through teleoperation, using Apple Vision Pro headsets and motion capture equipment such as suits and gloves. What you will do Operate robotic platforms remotely using the Vision Pro headset to gather data. Set up and carry out manual tasks with motion capture suits and gloves. Annotate collected data and conduct basic quality checks. Requirements Comfort with running basic commands in a terminal environment. Strong attention to detail. Good hand-eye coordination and manual dexterity. Physical stamina for longer data collection sessions (breaks are encouraged). Good vision (no glasses required) or ability to wear contact lenses when using the Vision Pro headset. Preferred qualifications Experience with relevant software tools. Hands-on work with robotic systems. Background in data collection or annotation. Compensation $30/hour