Billing & Collection Operations Manager

Join Commure as a Billing & Collection Operations Manager and take a pivotal role in leading our billing and collection processes. You will be responsible for optimizing operations, ensuring compliance, and managing a team dedicated to delivering exceptional service. Your expertise will help us streamline processes, reduce errors, and enhance customer satisfaction.

Join Ironclad, the premier AI contracting platform that redefines agreements into valuable assets. With Ironclad, contracts accelerate, insights emerge instantly, and workflows are streamlined, all while keeping you in control. Whether you’re involved in buying or selling, our platform integrates the complete process seamlessly, empowering leaders with the visibility needed to stay ahead. That's why industry giants, including Rivian, the World Health Organization, and the Associated Press, rely on Ironclad to enhance their operational efficiency.Recognized consistently as a leader in the field, Ironclad is celebrated as a Leader in both the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Our company is also featured in Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. Backed by prominent investors like Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton, Ironclad is a place where innovation thrives. For more, visit www.ironcladapp.com or follow us on LinkedIn.About the RoleWe are in search of a skilled and dynamic Senior Billing Manager to lead and innovate our billing and collections processes. In this crucial role, you will manage the Billings, Credit & Collections team and collaborate closely with both Revenue Operations and Revenue Accounting teams to boost efficiency and scalability. This position requires strategic vision for long-term growth coupled with the capability to implement tactical initiatives effectively. Your leadership will play a pivotal role in recognizing opportunities for process enhancements and automation, driving transformative changes, and achieving exceptional financial outcomes.Key ResponsibilitiesLeadership & Management: Direct the billings, credit & collections teams, ensuring efficient day-to-day operations. Cultivate a high-performance culture and inspire team members to surpass targets.Process & Systems: Provide vision and strategy regarding automation and process enhancements. Lead the automation of billing systems.Usage-Based Billing: Oversee the implementation of usage-based billing, ensuring precise usage capture and invoicing across systems.Monitoring & Reporting: Track and report on accounts receivable status, aging, and collections activities. Present regular updates on key metrics to Finance leadership and offer data-driven recommendations for enhancements.

About Collective:At Collective, we're on a transformative journey to revolutionize the way independent professionals operate. Our innovative technology, combined with a dedicated team of advisors, enables our members to attain financial self-sufficiency by streamlining processes such as business incorporation, accounting, bookkeeping, tax services, and community access—all within a unified platform. We empower freelancers to harness the same tax advantages as large corporations, allowing them to devote their energy to what they love instead of paperwork.Featured by prominent media outlets including Forbes, Business Insider, Yahoo, Bloomberg, Financial Times, and TechCrunch, we are supported by renowned investors such as General Catalyst, Sound Ventures (Ashton Kutcher and Guy Oseary), QED Investors, Google's Gradient Ventures, and Expa, who have backed legendary companies like YouTube, Substack, Twitch, Box, Hims, Instacart, and Lyft.Role Overview:We are seeking a Senior Software Engineer to enhance and innovate the core product experiences that drive Collective's member platform. This role offers significant ownership across the entire tech stack, collaborating closely with Product, Design, and Operations teams to deliver promptly and iterate based on genuine customer feedback. You will leverage cutting-edge AI tools and agent-based workflows to speed up development, enhance code quality, and unlock new product functionalities. This position is perfect for engineers who prioritize outcomes over tasks and view AI as an integral component of modern software development.Key Responsibilities:Take full ownership of features—identify problems, craft solutions, deploy, and refine until optimal.Deliver high-quality, user-centric product experiences across both frontend and backend systems.Collaborate with Product and Design teams to translate ambiguous challenges into straightforward, effective solutions and implement them.Utilize AI-driven development tools (code generation, copilots, agent workflows) to enhance efficiency and reduce manual tasks.Identify and integrate AI features into the product that significantly enhance the member experience.Continuously ship updates, monitor what you build, and use user behavior and feedback to inform subsequent iterations.Make informed system design choices that balance speed, scalability, and maintainability—taking ownership of the tradeoffs involved.Enhance developer workflows through automation, internal tools, and AI-assisted processes.

About Our TeamAt OpenAI, our Finance team plays a pivotal role in positioning the organization for enduring success as we strive to fulfill our mission.The Order to Cash (OTC) team is responsible for managing the entire lifecycle of commercial transactions, from order initiation and provisioning to billing, collections, and cash application. Our commitment is to ensure accuracy, compliance, and operational excellence, supporting OpenAI’s mission to ensure that artificial general intelligence benefits all of humanity.About the RoleWe are seeking a strategic and hands-on operator to enhance and scale the processes and systems within our Order Management and Billing Operations. This role will manage the complete order-to-invoice lifecycle, ensuring that contract, provisioning, and pricing data transition smoothly through our systems to generate accurate, timely, and audit-ready billing. You will define and implement our operating model, collaborate closely with Revenue Systems, Engineering, and GTM teams, and help establish the operational framework that will facilitate the next phase of OpenAI's growth and transformation.Your role will combine operational execution with process design, cross-functional collaboration, and system optimization—this is crucial for scaling our OTC function to meet the demands of rapid growth and global operations.This position is based in San Francisco, CA, and follows a hybrid work model requiring three days in the office each week. We also provide relocation assistance to new hires.In this position, you will:Lead the operational readiness for new monetization initiatives, including testing, reconciliation, invoice accuracy, go-live execution, and post-launch support.Expand operations through BPO and offshore teams, including workflow design, SOP creation, training enablement, and quality assurance to ensure consistent and accurate execution in the Order Management and Billing processes.Integrate AI and automation into Order Management and Billing workflows to minimize rework, eliminate manual tasks, and proactively identify discrepancies before they impact billing or revenue.Collaborate across departments, including Revenue Systems, Product, Engineering, GTM, Legal, and Deal Desk, to maintain alignment and integration in quoting, configuration, provisioning, billing, and ERP as new products and pricing models are launched.Establish and uphold controls and segregation of duties, ensuring that documentation, approvals, reconciliations, and exception handling are transparent, repeatable, and ready for audits.

Join Our Dynamic TeamThe User Operations team at Perplexity AI serves as the critical interface for our users, ensuring that our cutting-edge AI search and answer engine provides exceptional value to millions of consumer users and our expanding Enterprise Pro clientele. We are a collaborative team that interacts through multiple support channels—email, in-app messaging, Slack, and community forums—while working closely with Product, Engineering, Finance, and Enterprise Go-To-Market teams to transform user feedback into actionable product enhancements. In our fast-paced startup environment, everyone wears multiple hats and contributes beyond traditional ticket resolution.Position OverviewWe are seeking a proactive User Operations Generalist with expertise in billing and product support to become an integral part of our Customer Experience (CX) team. This role will encompass a wide array of user inquiries, from account-related questions and product troubleshooting to bug reporting and feature guidance. Your primary focus will be on billing and product support, particularly for our Enterprise customers, addressing subscription and billing inquiries, troubleshooting intricate Enterprise Pro configurations, and serving as a reliable point of contact for enterprise users navigating our platform.In this role, you'll engage directly with Enterprise clients through support tickets, Slack, and emails, diagnosing complex challenges and acting as a key resource before escalating issues to Product and Engineering teams. You'll foster relationships with enterprise stakeholders, gather structured feedback, and advocate for their requirements in product discussions.We are looking for someone who operates independently and takes initiative. Here’s what success looks like in this role:You identify gaps—be it a missing Help Center article, a flawed billing process, or recurring issues in enterprise tickets—and take the initiative to address them.You are self-driven, know when to seek assistance, and communicate effectively with the team.You keep stakeholders informed, highlight potential blockers early, and ensure that nothing is overlooked.You flourish in an environment that grants ownership and trust; micromanagement is not your style.As our CX operations continue to evolve, you will play a vital role in shaping our user support systems. An entrepreneurial mindset and comfort with ambiguity will be essential as you help us scale our support effectively.

Join Cloudflare as a Senior Engineering Manager in the Billing department, where you will lead a team of talented engineers to enhance our billing systems. You will play a pivotal role in driving the development of scalable solutions that support our rapidly growing customer base.

ALTEN Technology USA brings together engineers and technical professionals to support clients in aerospace, medical devices, robotics, automotive, electric vehicles, and rail. With over 3,000 team members across North America and connections to a global network, the company partners with industry leaders throughout the product development cycle. Role overview The Data Collection Operator works onsite in San Francisco (Dogpatch Area) during the 2nd shift, from 2:30pm to 11:00pm. This role centers on operating robotics platforms and capturing raw data through teleoperation, using Apple Vision Pro headsets and motion capture equipment such as suits and gloves. What you will do Operate robotic platforms remotely using the Vision Pro headset to gather data. Set up and carry out manual tasks with motion capture suits and gloves. Annotate collected data and conduct basic quality checks. Requirements Comfort with running basic commands in a terminal environment. Strong attention to detail. Good hand-eye coordination and manual dexterity. Physical stamina for longer data collection sessions (breaks are encouraged). Good vision (no glasses required) or ability to wear contact lenses when using the Vision Pro headset. Preferred qualifications Experience with relevant software tools. Hands-on work with robotic systems. Background in data collection or annotation. Compensation $30/hour

Join Airwallex as a Staff Product Manager, BillingAt Airwallex, we are revolutionizing the way global businesses handle payments and finance. With our state-of-the-art proprietary infrastructure and software, we serve over 200,000 companies worldwide, including renowned brands such as Brex, Rippling, Navan, Qantas, and SHEIN. Our fully integrated solutions support everything from business accounts and payments to spend management, treasury, and embedded finance on a global scale.Founded in Melbourne, our team consists of over 2,000 talented professionals across 26 offices worldwide. Valued at $8 billion and backed by prestigious investors including T. Rowe Price, Visa, Mastercard, and Sequoia, Airwallex is at the forefront of building the future of global payments and finance. If you are ready to embark on the most ambitious journey of your career, we invite you to join us.Attributes We ValueWe seek innovators with a builder's mindset, who are driven to make a real impact and eager for accelerated learning and ownership of their work. Your strong expertise and analytical thinking will align with our mission and operating principles. You will thrive in a fast-paced environment, leveraging curiosity and good judgment to make informed decisions.Collaboration and humility are key; you will transform ideas into tangible products and ensure projects are executed from start to finish. By utilizing AI to enhance your work, you will solve problems efficiently. Join us in addressing complex challenges and advancing your career in the dynamic world of global banking.This role is based in Singapore, with opportunities for relocation within our fast-growing tech ecosystem.

Join Crusoe Technologies as an Engineering Manager for our Billing Platform, where you will lead a talented team to innovate and enhance our billing systems. Your expertise will drive the development of scalable solutions, ensuring robust billing processes that meet our customers' needs. You will collaborate with cross-functional teams to integrate new features and optimize existing functionalities, contributing to our mission of revolutionizing the digital economy.

As an Engineering Manager specializing in Product Monetization within our Billing Platform team, you will lead a talented group of engineers dedicated to enhancing our billing solutions. Your role will encompass overseeing the development and implementation of innovative billing strategies while ensuring the platform's scalability and robustness. You will collaborate closely with product managers and cross-functional teams to drive initiatives that improve user experience and maximize revenue opportunities.

Earnest is seeking an Engineering Manager to lead its Servicing and Collections technology team. This remote role is based out of San Francisco, CA. The manager will oversee a group of engineers dedicated to building and improving systems that support servicing and collections operations. Key responsibilities Guide and mentor engineers, encouraging their professional growth Work closely with teams across the company to refine technology for servicing and collections Increase process efficiency and foster new ideas, while ensuring regulatory compliance Champion ongoing improvement within the team Requirements Strategic approach and a record of achieving results Previous experience managing engineering teams Comfort working in a rapidly evolving setting

As the Head of Billing, Order Management, and Financial Control Systems at Asana, you will lead the charge in optimizing our billing processes and managing our order management systems. Your strategic vision will be essential in enhancing our financial controls to ensure accurate and timely billing operations. You will collaborate with cross-functional teams to implement innovative solutions, streamline workflows, and drive efficiency within our financial operations.

About Collective Collective helps solopreneurs manage business formation, bookkeeping, tax services, and community through a single, integrated platform. The company’s technology and advisor team aim to give self-employed individuals the same tax advantages as larger organizations, so members can focus on their work instead of paperwork. Collective has been featured in Forbes, Business Insider, Yahoo, Bloomberg, Financial Times, and TechCrunch. Backers include General Catalyst, Sound Ventures (Ashton Kutcher and Guy Oseary), QED Investors, and Google’s Gradient Ventures. Role Overview: Product Lead for Core Platform & AI This role shapes the foundation of the Collective member experience. The Product Lead for Core Platform oversees core infrastructure: the unified task system, dashboard, messaging layer, and shared UI components. These elements support all vertical products at Collective. Reporting directly to the CEO, this person will build a new function from scratch. The role includes integrating AI at the platform layer and setting standards that other product teams will follow. What You Will Do Define and drive the vision, strategy, and roadmap for the Core Platform, including the unified task system, dashboard, messaging infrastructure, and common components that shape every member’s experience. Establish and maintain the System of Record for tasks and communications, ensuring all vertical product teams (Payroll, Accounting, Tax, etc.) deliver a consistent and streamlined member journey. Design the AI integration layer and develop strategies for how AI support interacts with the task framework to proactively assist members, reduce support volume, and resolve issues before human intervention is needed. Set technical standards for task schemas, notification logic, lifecycle states, and component contracts, so vertical teams can build on the platform without disrupting the member experience. Work with Internal Tools and Operations to ensure human-in-the-loop workflows have the visibility, automation, and tools needed to support members efficiently, while moving toward automated solutions where AI can handle the workload. Location San Francisco

Join our dynamic team as a Billing Coordinator, where you will play a vital role in ensuring accurate billing and collections. This position reports to the Billing Supervisor and involves entering charges, billing patients and insurance companies efficiently to maximize payment collections.

Join Axon and be a Force for Good.At Axon, our mission is to Protect Life. We are innovators tackling society's most pressing safety and justice challenges with our comprehensive ecosystem of devices and cloud software. Just like our products, our teamwork thrives on collaboration, candor, and empathy, as we seek diverse perspectives from customers, communities, and each other.Life at Axon is dynamic, challenging, and impactful. Here, you will take ownership and implement meaningful change. You will continuously grow while working hard for a mission that matters at a company where your contributions are valued. Your ImpactAre you eager to leave a lasting impact and help save lives? Are you passionate about leveraging technology to enhance processes? Do you aspire to be part of a high-performing team?Axon is in search of a strategic and energetic Director of Global Credit and Collections. In this leadership role, you will oversee global credit risk and order-to-cash operations. You will be responsible for defining the global credit strategy, spearheading organizational transformation in cash collections, and leading a team across the Americas, EMEA, and APAC. The ideal candidate is a results-driven leader capable of influencing senior stakeholders and ensuring seamless execution on a global scale.This role will collaborate cross-functionally to gather customer requirements early in Axon’s sales cycles, enhancing the customer invoicing experience. As a key business partner, you will engage with internal stakeholders across Sales, Customer Success, Finance, Tax, Treasury, Controllership, and IT. You will play a crucial role in developing policies, designing processes, and driving operational excellence as Axon enhances its technologies and processes in the Global Credit and Collections lifecycle.Your responsibilities will include establishing and updating accurate reserves, possessing a thorough understanding of customer contracts and billing within Axon’s CRM and ERP systems, and ensuring that Axon meets its performance obligations and issues invoices promptly.You will lead initiatives to establish data standards, including customer master data, customer contracts, and accounts receivable details, collaborating closely with Finance, Sales Operations, and IT partners. You will be instrumental in implementing new policies or updating existing ones and documenting processes as needed.

ABOUT QUINCEFounded in 2018, Quince is on a mission to revolutionize the retail landscape by proving that high-quality essentials can be affordably priced. We are dedicated to offering exceptional craftsmanship and timeless design without the traditional markup, ensuring fair and sustainable production practices. As a direct-to-consumer (DTC) brand, we eliminate middlemen and utilize just-in-time manufacturing to reduce waste and enhance value for our customers.Quince is at the forefront of retail innovation, leveraging AI, analytics, and automation to drive our operations. Our commitment to excellence is reflected in our core values:Customer First: Every decision we make prioritizes customer satisfaction.High Quality: We uphold premium materials and stringent production standards that you can trust.Essential Design: Our focus is on creating timeless, functional essentials, steering away from fleeting trends.Always a Better Deal: We embrace innovation and transparency to deliver value to our customers and partners alike.Social & Environmental Responsibility: We are committed to sustainable materials, ethical production, and fair wages.Partnering with top-notch manufacturers worldwide, Quince proudly serves millions of customers. Backed by strong investors, we are rapidly growing while maintaining a steadfast dedication to quality, simplicity, and radical price transparency.JOIN OUR TEAM AND CONTRIBUTE TO OUR SUCCESSAs a Merchandising Manager for Young Adult collections, you will play a pivotal role in shaping our product offerings and driving customer engagement. If you are passionate about merchandising and eager to make a difference in a dynamic company, we want to hear from you!

Join our dynamic team at gleanwork as a Software Engineer focused on our Billing & Revenue Platform. In this role, you'll be responsible for developing and maintaining our billing systems, ensuring accuracy and efficiency in revenue collection. You will collaborate with cross-functional teams to enhance our platform and deliver exceptional value to our customers.As a key member of our engineering team, you will leverage your expertise in software development to implement innovative solutions that drive our business forward. If you're passionate about technology and eager to make a significant impact in a fast-paced environment, we want to hear from you!

Collective supports solopreneurs by simplifying the business side of self-employment. The platform combines business formation, accounting, bookkeeping, tax services, and a supportive community, all in one place. With a mix of technology and dedicated advisors, Collective aims to give self-employed professionals access to tax advantages typically reserved for larger companies. This lets members spend more time on their work and less on paperwork. The company has appeared in publications such as Forbes, Business Insider, Yahoo, Bloomberg, Financial Times, and TechCrunch. Collective is backed by investors including General Catalyst, Sound Ventures, QED Investors, Google’s Gradient Ventures, and Expa, firms known for supporting brands like YouTube, Substack, Twitch, Box, Hims, Instacart, and Lyft. Role overview The Product Design Lead will be part of a collaborative Design team based in San Francisco. This position offers both independence and responsibility: shaping design processes, managing projects from concept to completion, and helping to build a diverse team focused on user advocacy. The Product Design Lead will help define the design culture at Collective and contribute to the company’s mission through daily work. What you will do Develop a deep understanding of customer needs, business goals, and the industry landscape to create meaningful product experiences. Set and maintain high standards for visual design and user interaction. Clearly communicate customer and business challenges, exploring multiple solutions through design. Lead the adoption of AI tools and generative design methods to improve ideation, efficiency, and expand product capabilities. Conceptualize, design, launch, and iterate on products that move Collective’s mission forward. Work closely with product managers, engineers, designers, operations, sales, and marketing to deliver thoughtful, scalable experiences. Balance speed and quality, making informed decisions about design trade-offs and available resources. Help build and refine a comprehensive design system. Requirements Portfolio showcasing design process and previous work. Proven track record of leading design projects to successful outcomes. Strong communication skills with the ability to explain design concepts clearly. Expertise in design tools and methodologies. Commitment to user-centered design and a strong understanding of usability principles.

At Earnest, we empower ambitious professionals to make informed financial decisions and craft the life they aspire to live.Our team, known as 'Earnies', is dedicated to assisting borrowers in confidently navigating their financial journeys by providing innovative borrowing solutions and a more transparent pathway to managing their debt. If you're passionate about making a difference, read on to discover how we can work together to create something exceptional.The Director of Collections Strategies will report to the Chief Product Officer.In this role, you will:Develop and lead a comprehensive collections strategy focused on personal loans and student loan refinancing, initially emphasizing the personal loan program.Create customer-centric recovery strategies that enhance performance throughout the entire delinquency lifecycle, including pre-default stages.Select and oversee third-party vendors, ensuring clear performance expectations and accountability.Utilize data analytics, testing, and cross-departmental collaboration to establish a compliant and scalable collections operation.Define the long-term collections model, determining when to leverage external vendors versus building internal capabilities.About You:10+ years of experience in consumer lending collections, servicing, or recoveries with a focus on strategy and execution.Extensive knowledge of collections operations, compliance, and vendor management.Proven track record of enhancing recovery outcomes while ensuring an excellent customer experience.Highly analytical, comfortable leveraging data to inform decision-making and optimize performance.Strong communicator able to collaborate effectively across Risk, Product, Operations, Legal, Compliance, and Data departments.Preferred Qualifications:Experience in fintech, digital lending, or customer-focused banking.Familiarity with personal loans, student loans, or unsecured installment lending.Experience in establishing or modernizing a collections function from the ground up.Work Location:This position is fully remote, based in the United States.At Earnest, we believe in empowering our employees to lead fulfilling lives. We offer a range of competitive perks and benefits, including:

About Glean:Established in 2019, Glean is a pioneering AI-driven knowledge management platform that empowers organizations to swiftly discover, organize, and disseminate information within their teams. By seamlessly integrating with platforms like Google Drive, Slack, and Microsoft Teams, Glean ensures that employees have access to the right knowledge at the right moment, enhancing productivity and fostering collaboration. Our state-of-the-art AI technology streamlines knowledge discovery, enabling teams to effectively harness their collective intelligence.Glean was conceived by Founder & CEO Arvind Jain, who recognized the challenges employees face in navigating and comprehending workplace information. Witnessing the fragmentation of knowledge and the overwhelming number of SaaS tools that hinder productivity, he aimed to create an innovative solution—an AI-powered enterprise search platform that facilitates swift and intuitive access to essential information. Since its inception, Glean has grown into the premier Work AI platform, merging enterprise-grade search capabilities, an AI assistant, and robust application and agent development tools, fundamentally transforming how employees operate.About the Role:We are on the lookout for a skilled lead engineer to spearhead the billing and revenue platform that drives Glean’s consumption-based pricing model for our AI offerings. In this pivotal role, you will provide comprehensive technical leadership and oversee critical components of our billing infrastructure from start to finish. Collaborating closely with Product, Finance, Data, and Go-To-Market teams, you will ensure that every AI feature we release is measured accurately, billed transparently, and maintains a positive margin. Additionally, you will design sophisticated, user-friendly abstractions that simplify and secure product team integrations with the billing system—from monitoring usage to displaying billing insights within the admin console.