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Bilingual Spanish Customer Support Representative at Leading Tech Firm in Greece

Mercier Consultancy MDAthens, Attica, Greece
On-site Full-time

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Experience Level

Experience

Qualifications

Requirements Fluency in Spanish (both written and spoken) is essential; proficiency in English is a plus. Prior experience in customer service, especially in the tech sector, is preferred. Exceptional communication and interpersonal skills with a strong customer-centric approach. Solid problem-solving capabilities and a good understanding of technical concepts. Ability to thrive in a fast-paced environment, managing multiple inquiries at once. Familiarity with customer service software and CRM systems is advantageous. Willingness to work flexible hours, including evenings and weekends if required.

About the job

Mercier Consultancy MD is excited to present an outstanding opportunity for Spanish-Speaking Customer Service Representatives at a prestigious technology company situated in Greece. This role is ideal for motivated individuals who are passionate about technology and committed to delivering exceptional customer support. In this role, you will aid clients in navigating technological solutions and services, ensuring a seamless experience in Spanish.


Key Responsibilities

  • Handle customer inquiries related to technology products, services, and technical support via phone, email, and live chat in Spanish.
  • Assist customers with troubleshooting technical issues and offer guidance on product usage.
  • Inform clients about new features, software updates, and best practices to enhance their user experience.
  • Document customer interactions and maintain accurate records in our CRM system.
  • Work alongside technical teams to quickly and efficiently resolve complex issues.
  • Keep abreast of the latest technology trends and product offerings to better assist customers.

About Mercier Consultancy MD

At Mercier Consultancy MD, we pride ourselves on being a leading consultancy that connects top talent with innovative companies. Our commitment to excellence and customer satisfaction drives us to provide exceptional services in the tech industry.

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