companySysco GB logo

Bilingual Service Desk Analyst - French Speaking

Sysco GBLondon
On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Experience

Qualifications

QualificationsSolid experience in a Service Desk or similar IT support role. Familiarity with ServiceNow ITSM workflows. Excellent customer service, listening, and communication skills. Bilingual proficiency in English and French is mandatory. Detail-oriented with strong judgment and initiative. Ability to independently troubleshoot and resolve technical issues. Knowledge of Microsoft Office 365 and standard networking tools. Capability to work both remotely and collaboratively within a team. Understanding of ITIL principles is advantageous.

About the job

Service Desk Analyst - French Speaking
UK and Ireland

Join Sysco's dynamic Service Desk team as a Bilingual Service Desk Analyst in London. This full-time, permanent position serves as the primary contact for internal users, providing expert level 1 support through various channels: phone, portal, and chat. Your role will involve logging, troubleshooting, and resolving incidents or directing them to the appropriate teams while ensuring excellent service quality and thorough documentation.

Key Responsibilities

  • Resolve non-critical incidents and service requests, meticulously logging all actions in ServiceNow.
  • Deliver exceptional customer service and professional support.
  • Effectively escalate unresolved issues to the appropriate teams.
  • Utilize standard tools and methods to analyze and resolve hardware and software issues.
  • Document case details comprehensively in ServiceNow, including actions taken and customer impact.
  • Achieve and exceed defined performance metrics such as Customer Satisfaction (CSat) and Quality Assurance (QA) standards.
  • Continuously enhance your knowledge of Sysco’s products and services.
  • Create and update knowledge articles to facilitate First Call Resolution and self-service options.
  • Participate in after-hours and on-call rotations to provide 24/7 support coverage.
  • Complete training objectives while embodying Sysco’s Mission and Values.

About Sysco GB

Sysco is a global leader in foodservice distribution, dedicated to our mission of delivering quality products and exceptional service to our customers. With a commitment to integrity and innovation, we empower our employees to excel in their roles and contribute to our shared success.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.