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Bilingual Service Desk Analyst (French/English)

On-site Full-time

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Experience Level

Entry Level

Qualifications

Fluency in both French and English, written and verbal. Strong problem-solving skills and a customer-oriented mindset. Basic understanding of IT support principles. Excellent communication skills. A willingness to learn and adapt in a fast-paced environment.

About the job

everience seeks a Bilingual Service Desk Analyst based in Tunis to support users in both French and English. This role centers on helping users resolve technical questions and keeping daily operations on track.

Key responsibilities

  • Respond to support requests in French and English
  • Troubleshoot technical issues and deliver effective solutions
  • Assist users to maintain a smooth and efficient experience

Requirements

  • Fluency in both French and English
  • Ability to communicate clearly with users
  • Problem-solving skills for technical questions

About everience

everience is a leading provider of innovative IT solutions, dedicated to enhancing user experiences through technology. We foster a collaborative environment where creativity and teamwork thrive.

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